Dear Community Member,
The CA Service Management Defect Resolution Processis now available and effective from December 6, 2016. The process outlines the policy and procedures for resolution of customer reported defects in CA Service Management products and components.
We encourage you to take advantage of the collaborative features of the wiki. Leave comments, rate pages, and get involved. We monitor the wiki closely and look forward to optimize your experience with the documentation.
Thanks for sharing this with the community Raghuveer!
CA Service Management Defect Resolution Process is now Available