Remove Copy Function For Changes Only (Using Data Partition or Resetting a Custom Field)

[Legacy User]

We have a requirement to remove copy function from the Change tickets because there is a CAB process and the final step is an approved checkbox (custom field). When they copy a Change that has been approved and CAB presented, it brings this value over and is not pulled from through reporting stating that it still requires CAB Approval.

 

I read this: https://communities.ca.com/message/241972242-re-prevent-copy-menu-item-for-request-ticket-type-only?commentID=241972242#comment-241972242

 

But that seems to refer to the menu option only for copy, not the Right-Click on the CR Number in a listing and copy.

 

My questions:

    1.  Can I remove this via data partition?

    2.  If not, is there a way to maybe reset that field if it is copied to a default value of "0" (it is a Boolean checkbox)?

    3.  If not either of those options, where would I find the right-click menu form to disable it there? Would it be the same code as the article above?

    4. Would any of these removals effect template use/creation for other ticket types (CR)?

 

Any suggestions would be appreciated before I get started.

 

Thanks,
Jessie

[Paul Coccimiglio]

Jessie.......

 

 TEC1217945 (How to remove the ability to copy from the CA Service Desk Manager (CA SDM) ticket context menu? ) has steps to remove the copy shortcut from the right-click menu

[Grant Bruneau]

In addition to that, to remove it from the File menu the menubar file associated with the role needs to be updated.

 

Search for these lines

( $ACCESS.FAC_chg >= 2 &&
 typeof w.ahdframe.copy_from_chg != "undefined" ) ||

and change them to..

/* Customer Modification: Disabling Copy File Menu Option no Change Orders
( $ACCESS.FAC_chg >= 2 &&
typeof w.ahdframe.copy_from_chg != "undefined" ) ||*/

[Jon_Israel]

Thanks gbruneau!  

@jlhawley does this answer your question?

if so, mark Paul's or Grants post as correct if you get a moment.

Thanks guys!

Jon I.

[Legacy User]

I am going to try both methods in my dev environment. Thank you for the replies

[Giedrius Bekintis]

You should be able to keep copy functionality, but reset approval field. You need to copy tmplcopy_site.spl from bopcfg/majic to site/mods/majic modify copy_chg_site method to set your custom field value e.g.

 

chg::copy_chg_site(...) {

 object old, new, chgalg, gl;
 old=argv[0];
 new=argv[1];
 chgalg=argv[2];
 gl=argv[3];

new.zapproval = 0;

 //logf(SIGNIFICANT, "chg::copy_chg_site old %s new %s chgalg %s gl %s",
 // old.chg_ref_num, new.chg_ref_num, chgalg.persistent_id, gl);
 
 return;
}

 

Change zapproval to your custom field name

 

Restart SDM services

[Jon_Israel]

Thanks Giedrius!

@jlhawley - does this help?

 

Jon

[Legacy User]

I am trying this now. The CAB approval field is a custom field called z_CABAppproved, this will work for that as well?

[Chi Chen]

Jessie, it should, with "new.zCABApproval = 0;" instead of "new.zapproval = 0;". Thanks _Chi

[Legacy User]

I think I do but want to double-check, do I move the whole file tmplcopy_site.spl over into the site/mods directory? I didn't see tmplcopy_site.spl  in there to modify.

[Chi Chen]

Jessie, you make a copy of the tmplcopy_site.spl from bopcfg/majic folder to site/mods/majic and midify the copy in site/mods/majic. after modify and save, you would need to recycle sdm. Thanks _Chi

[JEROME MAYER]

Hi,

In dev when modifying spel code of already defined method you can eventually speed up your testing by just killing the method engine daemon vs. a full recycle.

 

using command line:

pdm_status | FINDSTR spel_srvr //Identify the PID corresponding to the spel daemon (this is the 4 digit number before the date)

pdm_kill 4124 // where 4124 is the PID identified with pdm_status

pdm_d_refresh // to reinitialize the count

 

but....

NEVER TO THAT ON PROD!

 

My 2 cents

/J

[Grant Bruneau]

If you prefer powershell..

 

Get-Process -name spel_srvr | Stop-Process -Force;Start-Sleep -s 5;pdm_d_refresh

[JEROME MAYER]

yep quick and efficient

like to show also that SDM come with their own command (documented or not )

Thks

/J

[Jon_Israel]

Thanks All!

@jlhawley  are you all good on this one?

Jon I.

[Legacy User]

That is perfect, it worked very well and something I can use for other templates and such. Thanks again!

[Jon_Israel]

Nice team work on this guys!

Thanks for helping Jessie out here!