CA Service Management

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  • 1.  REST description for status change

    Posted Mar 02, 2016 04:45 AM

    Hello,

    We would like to change status of the ticket and provide description for this activity using REST API (as you can do in update status activity or by using SOAP method changeStatus). Is there any standart way to do this?



  • 2.  Re: REST description for status change

    Posted Mar 02, 2016 04:58 AM

    There is example in C:\CA\SDM\samples\sdk\rest\mobiledemo\employee\change_status.htmpl, but there it is many steps operation - you need to do status update, then grab last activity of particular type and update it, but we are looking maybe it can be done in more convinient way.



  • 3.  Re: REST description for status change

    Posted Mar 02, 2016 05:39 AM

    Hum, Not sure you can come around as I was checking the class available and I don't have see any that will expose something similar to the  SOAP method.

    All the REST operation are direct on the object itself and in this case you need to work on two object so several operations to be done as you catched already in the demo sample

    \J