CA Service Management

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  • 1.  Update field

    Posted Jan 29, 2016 10:50 AM


    I have a question, I need to require registration in the Activity Log every time there is a change in a particular field.
    Does anyone have any ideas.

  • 2.  Re: Update field

    Posted Jan 29, 2016 11:20 AM

    Hi, do you want to have some type of activity registered when some field is changed? Is it custom field?

  • 3.  Re: Update field

    Posted Jan 29, 2016 11:48 AM

    Yes, every time the call_back_date field is change.I want to force the  analist to do a comment, in the same manner as is done in status update.

  • 4.  Re: Update field

    Posted Feb 02, 2016 06:21 PM

    I think You can make call_back_date read only on detail form, and create custom activity similar to status change, that will contain call_back_date and required comment field.

  • 5.  Re: Update field

    Posted Feb 03, 2016 11:06 AM

    Yes I thought about it, but do not know how to do, because I could not identify the code as is done in update status. I even created the activity of association and the activity of notification, but it was only this. Can you help me?

  • 6.  Re: Update field

    Broadcom Employee
    Posted Feb 03, 2016 02:47 AM

    Hi Lrralves,


    Please let us know if the suggesstion posted by Gutis was helpful. If so then please mark this thread as successfull.