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Employee page modification

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  • 1.  Employee page modification

    Posted 04-22-2016 01:32 PM
      |   view attached

    Hello Team


    We have a little requirement on employee role

    When the ticket status changed to Close Requested. If the comment the analyst made is for the user to confirm if okay and the end user says he/she is not okay.then the only option availble on end user to "reopen the incident" and the incident status changes to OPEN on the analyst queue.

    We feel that there should be an option for the user to be able to "log comment " button based on the request treated without having to open it since it was not CLOSED in the first place but put on CLOSE REQUESTED


    How it can be achieved.please guide

  • 2.  Re: Employee page modification

    Posted 04-25-2016 03:01 AM

    cdtj ..cdtj please help

  • 3.  Re: Employee page modification

    Posted 04-25-2016 03:07 AM

  • 4.  Re: Employee page modification
    Best Answer

    Posted 04-25-2016 03:38 AM

    Hi, You need to change employee detail_in.htmpl in the following way:


    <PDM_IF "$" == "1" && "$args.status" != "CLREQ" &&  "$args.status" != "CL">


    <PDM_IF "$" == "1" && "$args.status" != "CL">

  • 5.  Re: Employee page modification

    Posted 04-25-2016 04:43 AM

    Many Thanks Gutis

    This has fulfilled my desired need