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Get activity information in notification rule condition macro

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  • 1.  Get activity information in notification rule condition macro

    Posted 10-20-2015 07:33 AM

    Hello, i am looking for the way to get values of the activity attributes in notification rule condition macro. Any suggestions?



  • 2.  Re: Get activity information in notification rule condition macro
    Best Answer

    Posted 10-20-2015 09:00 AM

    hi,

    spel code works as well in condition macros,

    you can call "sync_fetch" with "MLIST_STATIC" (to get correct sequenced list),

    then get "dob_by_index" where index will be (msg[1]-1).

    this looks like can make some performance troubles but who knows how ootb methods work...



  • 3.  Re: Get activity information in notification rule condition macro

    Posted 10-20-2015 10:11 AM

    Thanks cdtj, using  "sync_fetch" with "MLIST_STATIC" was the key for the solution. I had a task to implement notification on incident closure, when end user leaves comment. All other closures by analyst or auto close needs to be omited. Here are the condition macro that seems to solve the problem

     

    if (cnt::get_login_user_interface_type() == 1 && type == 'I')
    {
    object pointer;
     send_wait(0,top_object(),"call_attr","alg","sync_fetch","MLIST_STATIC", format("call_req_id = '%s' AND type = 'CL'", persistent_id),-1,0);
     if (msg_error())
      {
      logf(ERROR,"Error in sync_fetch '%s'", msg[0]);
      return (-4);
      }
      else
      {
      send_wait(0, msg[0], "dob_by_index", "DEFAULT", msg[1]-1, msg[1]-1);
        if (msg_error())
        {
        logf(ERROR,"Error in dob_by_index '%s'", msg[0]);
        return (-4);
        }
        else
        {
        pointer = msg[0];
        logf(TRACE,"Evaluated log entry id is %d description: '%s'", pointer.id, pointer.description); 
        if (pointer.description != pointer.action_desc)
        { 
          logf(TRACE,"Evaluated to True");
          set_return_data(TRUE); 
        }
        else
        {
          logf(TRACE,"Evaluated to False");
          set_return_data(FALSE); 
    
    
        }
    
        }
      }
    }
    else
    {
     logf(TRACE,"Evaluated to False");
     set_return_data(FALSE);
    }