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Service Desk and Service Now integration With Attachment

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  • 1.  Service Desk and Service Now integration With Attachment

    Posted 04-21-2016 04:27 PM

    Hi All,

     

    We want to integrate CA Service Desk with ServiceNow for incident management, in which we want to sync attachment from service now to CA service Desk (vice-versa), since it is bidirectional integration.

     

    Question 1: is it possible that CA Service desk can receive and send base64 encoded/ decoded data for attachment.

    Question 2: If suppose we are migrating incident ticket from CA Service Desk to Service Now what is the best way to send attachment.

     

    Regards,

    Pradeep



  • 2.  Re: Service Desk and Service Now integration With Attachment

    Posted 04-21-2016 04:54 PM

    Hi,

    Question 1: is it possible that CA Service desk can receive and send base64 encoded/ decoded data for attachment.

    The only way I see you can add attachment to SDM is by using CA SDM SOAP or REST API

    Question 2: If suppose we are migrating incident ticket from CA Service Desk to Service Now what is the best way to send attachment.

    You can create trigger that will fire on attachment of new file, and will execute spell code. The code will execute remote reference (your custom server side executable), that will get attachment by using REST API or uploadservlet and will send it to servicenow.

     

    It will be quite challenging so good luck



  • 3.  Re: Service Desk and Service Now integration With Attachment
    Best Answer

    Posted 05-07-2016 12:16 AM

    Hi Gutis,

    Thanks for your input.

    I checked idea section and found now its available in 14.1.02

    Download attachment via webservice

    Thanks