Downloading attachment using CA Upload servlet using following link

[Anon Anon]

As there is no feasibilty to download an attachment using CA web service, trying to download the same using CA Upload Servlet as per suggestions provided in the community.

http://HostName:8080/CAisd/UploadServlet?AttmntId=attchId&Bpsid=' + getNewBopsidValue() + '&retURL=http://HostName/CAisd/pdmweb.exe?SID=' + cfgSID + '+FID=' + fid_generator() + '+OP=DISPLAY_FORM+HTMPL=attmnt_download_done.htmpl&ServerName=HostName&encrtd=1'

 

I have below queries to full fill all the parameters.

 

- To get BopsID using getBopsid() web service call, do we need to pass an userid and it should have any specific permissions ?

- How to get pass FID value using fid_generator()? I am unable to get the web service method fid_generator().

- How to get attchId details?

 

Kindly provide your inputs on above mentioned queries.

[Legacy User]

Hello g.anitha.g

 

Please log a support issue with CA and request the tesfix to allow you download attachments via the RESTful webservice.

The testfix was T52Y306 for CA SDM 12.7

[Giedrius Bekintis]

  http://hostname:8080/CAisd/UploadServlet?AttmntId=" + attmntId + "&Bpsid=" + bopsid + "&retURL=http://hostname/CAisd/pdmweb.exe?SID=" + sid + "+FID=" + new Random().nextInt()

 

attmntId you can get by using

   

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">

 

   <soapenv:Header/>

 

   <soapenv:Body>

 

      <ser:getLrelLength>

 

         <sid>1306509759</sid>

 

         <contextObject>cr:401304</contextObject>

 

<lrelName>attachments</lrelName>

 

      </ser:getLrelLength>

 

   </soapenv:Body>

 

</soapenv:Envelope>

 

from this call you should get count of the attachments that are attached to particular incident.

 

   

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">

 

   <soapenv:Header/>

 

   <soapenv:Body>

 

      <ser:getLrelValues>

 

         <sid>1306509759</sid>

 

<contextObject>cr:401304</contextObject>

 

<lrelName>attachments</lrelName>

 

         <startIndex>0</startIndex>

 

         <endIndex>1</endIndex>

 

         <attributes>

 

            <string>id</string>

 

            <string>status</string>

 

<string>orig_file_name</string>

 

<string>file_name</string>

 

<string>description</string>

 

<string>attmnt_name</string>

 

<string>created_dt</string>

 

<string>created_by.combo_name</string>                         

 

         </attributes>

 

      </ser:getLrelValues>

 

   </soapenv:Body>

 

</soapenv:Envelope>

   

from this call you will get attachment id an other information about attachments

 

 

[Peter Smith]

Thanks Giedrius
But I have a error using getLrelLength method to get the attachment ID
Anyone knows why?

here is the error
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Client</faultcode>
<faultstring>Internal err with api::get_named_list: NOT FOUND</faultstring>
<faultactor/>
<detail>
<ErrorMessage>Internal err with api::get_named_list: NOT FOUND</ErrorMessage>
<ErrorCode>102</ErrorCode>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>



Thanks