CA Service Management

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create tickets periodically

  • 1.  create tickets periodically

    Posted 04-17-2015 10:09 AM

    We have a activities routines for our client and he save this activities in CA SDM like request tickets. We would like know It´s possible schedule many tasks?

     

     

    Somebody get this question before?

     

     

    We would get some wizard taks in CA SDM.



  • 2.  Re: create tickets periodically

    Posted 04-17-2015 03:36 PM

    You can create custom command line application that accepts attribute values as parameters and use CA SDM webservices to create requests. After that you can use OS sheduler to schedule this application to create reocuring requests



  • 3.  Re: create tickets periodically

    Posted 04-20-2015 12:12 AM

    From r12.9, there are at least 3 interfaces other than the web UI to create new tickets.

    The axis SOAP interface, the traditional web service interface to integrate with 3rd party products.

    The REST interface, usually for mobile apps.

    The maileater interface.

     

    You can choose one for your schedule tasks.



  • 4.  Re: create tickets periodically

    Posted 04-20-2015 04:15 PM

    And if you do not wan't to do any programing you can use example located in %SDMROOT%\samples\call_mgt\gencr.frg to generate ticket using spelcode via bop_cmd.