apply priority to specific SDesk email notification

[Legacy User]

Hi guys

I need apply a configuration that sent with high priority specific SDesk email notification ; the goal is that inbox recipients receive emails with high priority flag on.

 

I check that can indicate 'Notify Level' option by 'Message Template', but no sure that its way to look for.

 

 

Could you help me please?

Thank you in advance

[Legacy User]

Hi Eduardo,

 

I don’t believe there is any way ‘out-of-the-box’ to specify the priority (or importance) flag with an email notification.  You might have to script that and create a new ‘Notification Method’ to launch your script.  The ‘notify level’ with a message template is used to decide which delivery method to use to send the notification to any particular contact – it maps to the ‘Low / Normal / High / Emergency’ Notification Methods set in the contact details.  So you can for example have ‘High’ level messages sent by SMS but ‘Low’ by email.  The Implementation Guide has documentation on creating a customised notification method.

 

Regards,

James

[Anon Anon]

Hi Eduardo,

This can be an enhancement idea.

Thanks,

Naveen

[Legacy User]

ok thank you guys!!! !