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apply priority to specific SDesk email notification

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  • 1.  apply priority to specific SDesk email notification

    Posted 03-18-2015 05:37 PM

    Hi guys

    I need apply a configuration that sent with high priority specific SDesk email notification ; the goal is that inbox recipients receive emails with high priority flag on.

     

    I check that can indicate 'Notify Level' option by 'Message Template', but no sure that its way to look for.

     

     

    Could you help me please?

    Thank you in advance



  • 2.  Re: apply priority to specific SDesk email notification
    Best Answer

     
    Posted 03-18-2015 09:49 PM

    Hi Eduardo,

     

    I don’t believe there is any way ‘out-of-the-box’ to specify the priority (or importance) flag with an email notification.  You might have to script that and create a new ‘Notification Method’ to launch your script.  The ‘notify level’ with a message template is used to decide which delivery method to use to send the notification to any particular contact – it maps to the ‘Low / Normal / High / Emergency’ Notification Methods set in the contact details.  So you can for example have ‘High’ level messages sent by SMS but ‘Low’ by email.  The Implementation Guide has documentation on creating a customised notification method.

     

    Regards,

    James



  • 3.  Re: apply priority to specific SDesk email notification

    Posted 03-18-2015 11:25 PM

    Hi Eduardo,


    This can be an enhancement idea.


    Thanks,

    Naveen



  • 4.  Re: apply priority to specific SDesk email notification

    Posted 03-19-2015 09:39 AM

    ok thank you guys!!! !