I need apply a configuration that sent with high priority specific SDesk email notification ; the goal is that inbox recipients receive emails with high priority flag on.
I check that can indicate 'Notify Level' option by 'Message Template', but no sure that its way to look for.
Could you help me please?
Thank you in advance
I don’t believe there is any way ‘out-of-the-box’ to specify the priority (or importance) flag with an email notification. You might have to script that and create a new ‘Notification Method’ to launch your script. The ‘notify level’ with a message template is used to decide which delivery method to use to send the notification to any particular contact – it maps to the ‘Low / Normal / High / Emergency’ Notification Methods set in the contact details. So you can for example have ‘High’ level messages sent by SMS but ‘Low’ by email. The Implementation Guide has documentation on creating a customised notification method.
This can be an enhancement idea.
ok thank you guys!!! !