Clarity Service Management

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contacts import

  • 1.  contacts import

    Posted 06-10-2015 01:47 PM

    is there a way to import a list of contacts from a text or csv file? i have a bunch of users who were not imported from ldap for some reason.



  • 2.  Re: contacts import

    Posted 06-10-2015 03:36 PM

    You should use pdm_load utility to perform this. You also need to make some manipulation to input files to fit their structure to pdm_load requirements . All you need to know that contacts information on the database layer are stored in two tables ca_contact and usp_contact. You can get information which attributes are stored where by using pdm_extract utility (e.g. pdm_extract ca_contact > contacts.txt )  output of this utility has structure that is required by pdm_load. If you will need some attributes that are defined in usp_contact you should first load information to ca_contact table and then use pdm_deref utility to populate your input file witht SDM id's of loaded contacts.



  • 3.  Re: contacts import

    Posted 06-10-2015 09:03 PM

    Hi Andrew,

     

    Below thread should also help you:

     

    https://communities.ca.com/message/101721014#101721014

     

    Thanks,

    Naveen



  • 4.  Re: contacts import

    Posted 06-11-2015 12:13 AM

    oh I forgot that pdm_userload do not allow inserts