We have to bulk update the ca_contact table from backend.
Could you please let us know how to use pdm_userload function to update the same.
We have found the usage of the function in Administration guide of Service Desk but not sure of how to use it exactly and where to place the input file and execute the same.
Request your guidance on the exact usage of the function.
pdm_userload -a -m -f c:\filepath\datafile
Just to provide some additional info:
I know you stated you already read about the command in the admin guide, but for reference you may want to take a look at these two entries specifically:
Database Loader - CA Service Management - 14.1 - CA Wiki
How to Create and Use an Input File - CA Service Management - 14.1 - CA Wiki
The following tech docs might also help: