My home.htmpl:
<PDM_IF 0>
////////////////////////////////////////////////////////////////////////////
// Copyright (C) 2002 Computer Associates International, Inc
// as an unpublished work. This notice does not imply unrestricted or public
// access to these materials which are a trade secret of Computer Associates
// International or its subsidiaries or affiliates (together referred to as
// CA), and which may not be reproduced, used, sold or
// transferred to any third party without CA's prior written consent.
//
// All Rights Reserved.
//
// RESTRICTED RIGHTS LEGEND
// Use, duplication, or disclosure by the Government is subject to
// restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in
// Technical Data and Computer Software clause at DFARS 252.227-7013.
////////////////////////////////////////////////////////////////////////////
// Module: employee/home.htmpl
// Created: 08/09/02
////////////////////////////////////////////////////////////////////////////
// Description:
//
// This is the default page that get loaded into the employee interface.
// It should contain a means of navigating to the various features
// that are accessible by internal employees.
////////////////////////////////////////////////////////////////////////////
// $Id: home.htmpl,v 1.8 2007/01/04 23:01:39 tuach01 Exp $
//
</PDM_IF>
<PDM_PRAGMA RELEASE=110>
<pdm_wsp preview="home.htmpl">
<html lang="pt_BR"> <HEAD>
<script>
var form_title = "InÃcio";
</script>
<PDM_INCLUDE FILE="std_head.htmpl">
<script language="JavaScript" src="$CAisd/scripts/cst_fldrtree.js"></script>
<script language="JavaScript" src="$CAisd/scripts/convert_date.js"></script>
<script language="JavaScript" src="$CAisd/scripts/detail_form.js"></script>
<script>
//Need to start the suggest knowledge object even it is turned off, b/c of the scenario: "User searched for knowledge, opened document and exit"
if(typeof ahdtop == "object" && typeof ahdtop.ticketObj == "object")
ahdtop.ticketObj.isActive=1;
function has_knowledge_been_checked(itilinfo)
{
if(ahdtop.checked_knowledge == false)
prompt_for_knowledge(itilinfo);
else
prompt_for_knowledge_backfill(null,itilinfo);
}
function get_url_for_catalog()
{
var url="$env.NX_CATALOG_SERVER/usm/wpf?Node=iclaunchpad.pad";
<PDM_IF "$env.NX_USE_EIAM_AUTHENTICATION" == "Yes" && "$env.NX_EIAM_HOSTNAME" != "">
fetch_artifact();
if(artifact != ""){
artifact=nx_escape(artifact);
url += "&username=$cst.userid&eiamArtifact=" + artifact;
}
</PDM_IF>
popupWithURL(url,1,1);
}
function call_sb_direct()
{
var url=ahdtop.cfgCgi+
"?SID="+ahdtop.cfgSID+
"+FID="+fid_generator().toString()+
"+OP=CREATE_NEW" +
"+FACTORY=sa_user_route" +
"+PRESET=launch_type:3" +
"+PRESET=queue_id:100004" + //direct session queue
"+KEEP.IsPopUp=1" +
"+HTMPL=detail_sa_user_route_join_session.htmpl" ;
if (typeof sa_direct_session_code_computed != "undefined") {
url += "+PRESET=direct_session_code:" + sa_direct_session_code_computed;
}
var strFeatures="directories=no"+
",location=no"+
",menubar=no"+
",status=no";
preparePopup(url, "join_session", strFeatures, 550, 220, '');
}
function Cnote(date, text,type) { this.date = date; this.text = text; this.type=type; }
var arr_cnote = new Array();
<PDM_IF "$prop.guest_user" != 1>
//Employee User
<PDM_IF $cst.location == "" && $cst.organization == "" >
<PDM_IF $prop.view_internal == 1>
<PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND (organization IS NULL AND location IS NULL)" domset=cnote_list_desc_static ESC_STYLE=JS2>
arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date_INT_DATE", nx_unescape("$list.text"),"$list.cnote_type");
</PDM_LIST>
<PDM_ELSE>
<PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND (organization IS NULL AND location IS NULL)" domset=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date_INT_DATE", nx_unescape("$list.text"),"$list.cnote_type");
</PDM_LIST>
</PDM_IF>
<PDM_ELIF $cst.location == "" && $cst.organization != "" >
<PDM_IF $prop.view_internal == 1>
<PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((organization = U'$cst.organization') OR (organization IS NULL AND location IS NULL))" domset=cnote_list_desc_static ESC_STYLE=JS2>
arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date_INT_DATE", nx_unescape("$list.text"),"$list.cnote_type");
</PDM_LIST>
<PDM_ELSE>
<PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((organization = U'$cst.organization') OR (organization IS NULL AND location IS NULL))" domset=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date_INT_DATE", nx_unescape("$list.text"),"$list.cnote_type");
</PDM_LIST>
</PDM_IF>
<PDM_ELIF $cst.location != "" && $cst.organization == "" >
<PDM_IF $prop.view_internal == 1>
<PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((location = U'$cst.location') OR (organization IS NULL AND location IS NULL))" domset=cnote_list_desc_static ESC_STYLE=JS2>
arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date_INT_DATE", nx_unescape("$list.text"),"$list.cnote_type");
</PDM_LIST>
<PDM_ELSE>
<PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((location = U'$cst.location') OR (organization IS NULL AND location IS NULL))" domset=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date", nx_unescape("$list.text"),"$list.cnote_type");
</PDM_LIST>
</PDM_IF>
<PDM_ELSE>
<PDM_IF $prop.view_internal == 1>
<PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((location IS NULL OR location = U'$cst.location') AND (organization IS NULL OR organization = U'$cst.organization'))" domset=cnote_list_desc_static ESC_STYLE=JS2>
arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date_INT_DATE", nx_unescape("$list.text"),"$list.cnote_type");
</PDM_LIST>
<PDM_ELSE>
<PDM_LIST prefix=list factory=cnote LENGTH=5 where="active=1 AND ((location IS NULL OR location = U'$cst.location') AND (organization IS NULL OR organization = U'$cst.organization'))" domset=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date_INT_DATE", nx_unescape("$list.text"),"$list.cnote_type");
</PDM_LIST>
</PDM_IF>
</PDM_IF>
<PDM_ELSE>
// Guest User
<PDM_LIST PREFIX=list FACTORY=cnote LENGTH=5 WHERE="active=1 AND (organization IS NULL AND location IS NULL)" DOMSET=cnote_list_desc_excludeinternal_static ESC_STYLE=JS2>
arr_cnote[arr_cnote.length] = new Cnote("$list.posted_date_INT_DATE", nx_unescape("$list.text"),"$list.cnote_type");
</PDM_LIST>
</PDM_IF>
var sa_direct_session_code_computed;
/* Init announcements should determine the height of the announcements table cell
* and set the div height to be EXACTLY that.
* Then
*/
function ResizeCnoteCells()
{
var cell = document.getElementById("idCnoteCell");
var div = document.getElementById("idCnoteDiv");
var head = document.getElementById("idCnoteHead");
var body = document.getElementById("idCnoteBody");
//var tail = document.getElementById("idCnoteTail");
// Commented out - We want the "Announcements and Top Solutions" section to have as much room as neccessary
//body.style.height = String(cell.offsetHeight - head.offsetHeight /*- tail.offsetHeight*/) + "px";
//div.style.height = String(cell.offsetHeight) + "px";
}
function InitAnnouncements()
{
remove_exceeding_kds();
if (ahdtop.isSupportAutomationEnabled() && ahdtop.m_s_sa_role_id != "") {
check_sa_waiting_analyst();
}
ResizeCnoteCells();
var body = document.getElementById("idCnoteBody");
for (var i = 0; i < arr_cnote.length; i++)
{
var p = document.createElement("p");
// p.style.fontSize = "0.8em";
var dateText = date_to_string(arr_cnote[i].date, false);
if (arr_cnote[i].type == 1) {
p.className = "advisory";
dateText += ahdtop.cfgIndAdvisory;
}
else if (arr_cnote[i].type == 2) {
p.className = "emergency";
dateText += ahdtop.cfgIndEmergency;
}
var b = document.createElement("b");
b.appendChild(document.createTextNode(dateText));
p.appendChild(b);
p.appendChild(document.createElement("br"));
var exp = new RegExp(".*", "g");
exp.multiline = true;
var result = arr_cnote[i].text.match(exp);
for (var j = 0; j < result.length; j++)
{
if (result[j].length > 0)
{
if (j > 0)
p.appendChild(document.createElement("br"));
if (result[j].match(/<*>/i))
{
var span = document.createElement("span");
span.innerHTML = result[j];
p.appendChild(span);
}
else
p.appendChild(document.createTextNode(result[j]));
}
}
body.appendChild(p);
}
var e = document.getElementById("ebrsearch");
if ( e != null )
e.focus();
}
/////////////////////////////////////////////////////////////////////
// FUNCTION do_soln_search_from_button
// Perform a keyword search by hitting the GO button
/////////////////////////////////////////////////////////////////////
function do_soln_search_from_button()
{
var keywordForm = document.forms['keywordSearch'];
var ebr_search_text = keywordForm.elements["QBE.IN.ebr_search_text"].value;
if (ebr_search_text.length == 0) {
// Force the user to enter something
alertmsg("Please_enter_a_keyword_to_proc");
return false;
}
else {
keywordForm.elements["DOMSET"].value = "KD_list_ebr_RELEVANCE";
keywordForm.elements["KEEP.cur_sort_key"].disabled = true;
keywordForm.elements["QBE.IN.ebr_search_text"].value = ebr_search_text;
keywordForm.elements["KEEP.categoryID"].value = "-1";
keywordForm.elements["KEEP.relationalID"].value = "1";
keywordForm.elements["KEEP.categoryPath"].value = "All";
submit_keywordSearch_form();
}
}
/////////////////////////////////////////////////////////////////////
// FUNCTION do_soln_search
// Perform a keyword search
/////////////////////////////////////////////////////////////////////
function do_soln_search()
{
var keywordForm = document.forms['keywordSearch'];
var ebr_search_text = keywordForm.elements["QBE.IN.ebr_search_text"].value;
if (ebr_search_text.length == 0) {
<PDM_IF "$env.NX_KT" == "Yes">
keywordForm.elements["DOMSET"].value = "KD_list_web_BU_RESULT_DESC_blc";
keywordForm.elements["KEEP.initial_ebr"].value = "0";
var addlWhere = "ACTIVE_STATE=0";//Since we do not want to fire index_doc)links query when selecting KDs under top
keywordForm.elements["ADDITIONAL_WHERE"].value = addlWhere;
keywordForm.elements["KEEP.categoryID"].value = "1";
// Disable ebr-related fields if we are not executing an ebr search
for ( i = keywordForm.elements.length - 1; i > 0; i-- ) {
var e = keywordForm.elements[i];
if ( e.name.match(/ebr_/)) {
e.disabled = true;
}
}
keywordForm.elements["KEEP.relationalID"].value = "1";
keywordForm.elements["KEEP.categoryPath"].value = "All";
</PDM_IF>
}
else {
keywordForm.elements["DOMSET"].value = "KD_list_ebr_RELEVANCE";
keywordForm.elements["KEEP.cur_sort_key"].disabled = true;
keywordForm.elements["QBE.IN.ebr_search_text"].value = ebr_search_text;
keywordForm.elements["KEEP.categoryID"].value = "-1";
keywordForm.elements["KEEP.relationalID"].value = "1";
keywordForm.elements["KEEP.categoryPath"].value = "All";
}
submit_keywordSearch_form();
}
function OpenDocumentViewer(doc_id)
{
// Open document in the main screen
var fid = fid_generator();
var url = cfgCgi + "?SID=" + cfgSID + "+FID=" + fid + "+OP=SHOW_DETAIL+PERSID=KD:" + doc_id + "+HTMPL=kt_document_view.htmpl+opener=simple+open_mode=0+KEEP.SCROLLING=1";
url += "+KEEP.DOMSET=KD_list_web_BU_RESULT_DESC";
url += "+KEEP.cur_sort_key=BU_RESULT";
url += "+KEEP.initial_ebr=0";
document.location.href = url;
}
function viewBookmarks() {
var form = document.forms["keywordSearch"];
form.elements["DOMSET"].value = "KD_list_web_BU_RESULT_DESC";
form.elements["KEEP.initial_ebr"].value = "0";
form.elements["KEEP.from_bookmark"].value = "1";
form.elements["ADDITIONAL_WHERE"].value = "BM_LINKS.USER_ID=U'$cst.id' and ACTIVE_STATE=0";
// Disable ebr-related fields if we are not executing an ebr search
for ( i = form.elements.length - 1; i > 0; i-- ) {
var e = form.elements[i];
if ( e.name.match(/ebr_/)) {
e.disabled = true;
}
}
submit_keywordSearch_form();
}
function submit_keywordSearch_form() {
var fid = fid_generator();
var url = cfgCgi + "?SID=" + cfgSID + "+FID=" + fid;
var form = document.forms["keywordSearch"];
var search_text = "";
for (var i=0; i < form.elements.length; i++)
{
var element = form.elements[i];
if (!element.disabled)
{
var name = element.name;
var value = element.value;
url += "+" + name + "=" + nx_escape(value);
}
else if (element.name == "QBE.IN.ebr_search_text")
{
element.disabled = false;
}
if(element.name == "QBE.IN.ebr_search_text")
{
search_text = element.value;
}
}
if (form.elements["KEEP.categoryID"].value == "1")
{
url += "+QBE.EQ.ebr_kcat_id=1+QBE.EQ.ebr_faq_query=1";
}
if (form.elements["KEEP.from_bookmark"].value != "1")
{
url += "+QBE.EQ.ebr_add_blc=1";
}
document.location.href = url;
ahdtop.GetMyRecentSearches();
if(search_text.length > 0)
ahdtop.UpdateMyRecentSearches(search_text);
}
/////////////////////////////////////////////////////////////////////
// FUNCTION check_sa_waiting_analyst
// Check whether an analyst is waiting for this user
/////////////////////////////////////////////////////////////////////
function check_sa_waiting_analyst() {
var sURL = cfgCgi + "?SID=" + cfgSID + "+FID=" + cfgFID +
"+OP=SA_CHECK_WAITING_ANALYST+interface=emp+end_user="+ahdtop.cstID;
AsyncAjaxCall(sURL, callback_sa_waiting_analyst);
}
function callback_sa_waiting_analyst (req) {
var resp = req.responseText;
if (resp != "" && !resp.match(/NULL/)) {
sa_direct_session_code_computed = resp;
document.getElementById("tr_join_analyst").style.display="block";
show_response (msgtext("SA_Analyst_Waiting"));
}
}
function remove_exceeding_kds()
{
var tblKDs = document.getElementById("tblKDs");
var lFirstKDRow = "$env.NX_SD" != "Yes" ? 0 : 1;
if (typeof tblKDs == "object")
{
var sRow_Ids = ",";
var lRow=lFirstKDRow;
// Remove duplicated KDs
while (lRow < tblKDs.rows.length)
{
var sRowId = tblKDs.rows[lRow].id;
if (sRow_Ids.indexOf("," + sRowId + ",") != -1) // if duplicated row
{
tblKDs.deleteRow(lRow); // delete duplicated row
}
else
{
sRow_Ids += sRowId + ","; // add an id to the list
lRow++;
}
}
// remove exceeding KDs
while (tblKDs.rows.length > $prop.TOP_SOLUTION_COUNT + lFirstKDRow)
{
tblKDs.deleteRow(tblKDs.rows.length-1);
}
}
}
</script>
<script language="JavaScript" src="$CAisd/scripts/sitemods.js"></script>
</head>
<body class="emp" onunload="return close_knowledge_window();">
<PDM_INCLUDE FILE=self_service_include.htmpl status=0>
<PDM_INCLUDE FILE="std_body.htmpl">
<br>
<table width="100%" cellpadding=5>
<col>
<col style="width: 10px;">
<col>
<tr>
<td width="50%" height="100%" valign=top>
<table width="100%" cellpadding=0 cellspacing=0 >
<tr>
<td>
<table width='100%' cellspacing='0' cellpadding='0'>
<tr>
<td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
<td class="hdrCenter"><h2 class='page_section_header_text'>Pesquisar solução</h2></td>
<td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="page_section">
<table width='100%' cellspacing='0' cellpadding='0'>
<tr>
<td style="padding-left: 15px;">
<span class="portlet_body_text">
<b><label for="ebrsearch">Pesquisar solução usando palavras-chave</label>:</b><br>
</span>
</td>
</tr>
</table>
<PDM_FORM name="keywordSearch" onsubmit="do_soln_search_from_button(); return false;">
<nobr>
<input type="hidden" name="OP" value="SEARCH">
<input type="hidden" name="FACTORY" value="KD">
<input type="hidden" name="HTMPL" value="list_KD.htmpl">
<input type="hidden" name="DOMSET" value="">
<input type="hidden" name="ADDITIONAL_WHERE" value="ACTIVE_STATE=0">
<PDM_IF "$prop.EBR_SEARCH_DEF_MODE" == "1">
<input type="hidden" name="QBE.EQ.ebr_search_type" value="NLS">
<PDM_ELSE>
<input type="hidden" name="QBE.EQ.ebr_search_type" value="KEYWORDS">
</PDM_IF>
<PDM_IF "$prop.EBR_SEARCH_OR_AND_EXACT" == "2">
<input type="hidden" name="QBE.EQ.ebr_match_type" value="ALL">
<PDM_ELIF "$prop.EBR_SEARCH_OR_AND_EXACT" == "3">
<input type="hidden" name="QBE.EQ.ebr_match_type" value="EXACT">
<PDM_ELSE>
<input type="hidden" name="QBE.EQ.ebr_match_type" value="ANY">
</PDM_IF>
<input type="hidden" name="QBE.EQ.ebr_search_in" value="$prop.EBR_SEARCH_FIELDS">
<input type="hidden" name="QBE.EQ.ebr_fuzziness" value="MINI">
<input type="hidden" name="QBE.EQ.ebr_order" value="RELEVANCE">
<input type="hidden" name="QBE.EQ.ebr_primary_order" value="RELEVANCE">
<input type="hidden" name="QBE.EQ.ebr_order_direction" value="DESC">
<input type="hidden" name="KEEP.cur_sort_key" value="BU_RESULT">
<input type="hidden" name="KEEP.categoryRadio" value="checked">
<input type="hidden" name="KEEP.categoryID" value="-1">
<input type="hidden" name="KEEP.relationalID" value="1">
<input type="hidden" name="KEEP.categoryPath" value="All">
<input type="hidden" name="KEEP.initial_ebr" value="1">
<input type="hidden" name="KEEP.resume_ticket" value="0">
<input type="hidden" name="KEEP.itilinfo" value="0">
<input type="hidden" name="KEEP.from_bookmark" value="0">
<BR>
<TABLE>
<TR>
<TD></TD><TD></TD><TD></TD>
<TD>
<input type="text" size=35 id="ebrsearch" name="QBE.IN.ebr_search_text" onfocus="this.className='focusField';" onblur="this.className='';">
<PDM_IF "$env.NX_SUPPRESS_FAQ_COUNT_CST_EMP_UI" == "0">
<input type="hidden" value="0" name="NO_COUNT">
<PDM_ELSE>
<input type="hidden" value="1" name="NO_COUNT">
</PDM_IF>
</TD>
<TD>
<SCRIPT>
ImgBtnCreate("btn1", "Go[G]", "javascript:do_soln_search_from_button();",true,0,"Pesquisar uma solução usando palavras-chave");
</SCRIPT>
</TD>
</TR>
</TABLE>
</nobr>
</PDM_FORM>
<PDM_IF "$env.NX_KT" == "Yes" && "$prop.guest_user" != 1>
<table width="100%" cellpadding=0 cellspacing=0 >
<td style="padding-left: 15px;">
<SCRIPT LANGUAGE="Javascript">
// Do not display a link to view Bookmarks unless the user has permissions to add bookmarks
if (ahdtop.CanUserPerformAction("ROLE_BOOKMARKS")) {
document.writeln("<a class="emp" href='javascript:viewBookmarks()'>Meus indicadores</a><br>");
}
</SCRIPT>
</TD>
</TABLE>
</PDM_IF>
<PDM_IF "$prop.guest_user" != 1>
<table width="100%" cellpadding=0 cellspacing=0 >
<td style="padding-left: 15px;">
<SCRIPT LANGUAGE="Javascript">
// Do not display a link to submit knowledge unless the user has the proper permissions
if (ahdtop.CanUserPerformAction("ROLE_SUBMIT_KNOWLEDGE")) {
// Dont show the attachment field if the user does not have the proper permission
if (ahdtop.CanUserPerformAction("ROLE_SUBMIT_KNOWLEDGE_ATTACHMENTS")){
var iCanAttach = 1;
}
else{
var iCanAttach = 0;
}
document.writeln("<a class="emp" href='" + cfgCgi + "?SID=" + cfgSID + "+FID=" + cfgFID + "+OP=CREATE_NEW+FACTORY=KD+KEEP.ATTACHMENT=" + iCanAttach + "'>Enviar conhecimento</a>");
}
</SCRIPT>
</TD>
</TABLE>
</PDM_IF>
</td>
</tr>
<PDM_IF "$env.NX_SD" != "Yes">
<tr>
<td class="page_section">
<table cellspacing=0 cellpadding=0 width="100%">
<tr>
<th class="emp' 'font_normal" style="padding: 2px 5px 2px 5px;">
Top Solutions
<b>(</b><a href="javascript:document.forms['keywordSearch'].elements['QBE.IN.ebr_search_text'].value='';do_soln_search();"
class='emp'
onmouseover='window.status = "Procurar mais soluções e favoritos";'
onmouseout="window.status = window.defaultStatus;">Procurar mais soluções</a><b>)</b>
</th>
</tr>
</table>
</td>
</tr>
<tr>
<td class="page_section">
<table cellspacing=0 cellpadding=3 width="100%" class="table" id="tblKDs">
<PDM_LIST PREFIX=blc_list $prop.BLC_MAX_COUNT WHERE="BLC_TYPE=4 and KCAT=1 and KD.ACTIVE_STATE=0" FACTORY="KT_BLC">
<tr class="results0' 'font_normal" id='$blc_list.KD'>
<td >
<div style="padding-left: 15px; padding-right: 5px;">
<span class="gn_highlight_recommended_text">
<PDM_FMT JUSTIFY=TRUNCATE WIDTH=80 ESC_STYLE=NONE disp_entities="yes">Recomendado</PDM_FMT>
</span>
<a class='emp' href="javascript:OpenDocumentViewer('$blc_list.KD')">
<PDM_FMT JUSTIFY=TRUNCATE WIDTH=80 ESC_STYLE=NONE disp_entities="yes">$blc_list.KD.TITLE</PDM_FMT>
</a>
</div>
</td>
</tr>
</PDM_LIST>
<PDM_IF "$args.FAQIDs" != "">
<PDM_LIST PREFIX=list LENGTH=$prop.TOP_SOLUTION_COUNT WHERE="id in ($args.FAQIDs)" ORDER_BY="BU_RESULT DESC, MODIFY_DATE DESC" FACTORY="KD">
<tr class="results0' 'font_normal" id='$list.id'>
<td>
<div style="padding-left: 15px; padding-right: 5px;">
<a class='emp' href="javascript:OpenDocumentViewer('$list.id')">
<PDM_FMT JUSTIFY=TRUNCATE WIDTH=80 ESC_STYLE=NONE disp_entities="yes">$list.TITLE</PDM_FMT>
</a>
</div>
</td>
</tr>
</PDM_LIST>
</PDM_IF>
</table>
</td>
</tr>
</PDM_IF>
<PDM_IF "$env.NX_URL_ETRUST_PASSWORD_RESET" != "">
<tr>
<td class="page_section">
<table>
<tr>
<th class="emp">Redefinir minha senha usando o eTrust</th>
</tr>
<tr>
<td style="padding-left: 15px;">
<a href="JavaScript: void(0);"
class="emp"
onclick="popupWithURL('$env.NX_URL_ETRUST_PASSWORD_RESET', 1);"
onmouseover='window.status = "Exibir pop-up do formulário principal de redefinição de senha do eTrust"; return true;'
onmouseout="window.status = window.defaultStatus; return true;">
Usar o eTrust Admin para redefinir minha senha
</a>
</td>
</tr>
</table>
</td>
</tr>
</PDM_IF>
<PDM_IF "$env.NX_KT" == "Yes">
<tr>
<td>
<br>
<table cellspacing=0 cellpadding=0 width="100%">
<tr>
<td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
<td class="hdrCenter"><h2 class='page_section_header_text'>Principais soluções</he></td>
<td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="page_section" valign=top height="100%">
<table cellspacing=1 cellpadding=3 width="100%" class="table" id="tblKDs">
<tr class="results1' 'font_normal">
<td>
<div id="idTop" align=right>
<b>(</b><a href="javascript:document.forms['keywordSearch'].elements['QBE.IN.ebr_search_text'].value='';do_soln_search();"
class='emp'
onmouseover='window.status = "Procurar mais soluções";'
onmouseout="window.status = window.defaultStatus;">Procurar mais soluções</a><b>)</b>
</div>
</td>
</tr>
<PDM_LIST PREFIX=blc_list LENGTH=$prop.BLC_MAX_COUNT WHERE="BLC_TYPE=4 and KCAT=1 and KD.ACTIVE_STATE=0" FACTORY="KT_BLC">
<tr class="results1' 'font_normal" id='$blc_list.KD'>
<td>
<div style="padding-left: 15px; padding-right: 5px;">
<span class='gn_highlight_recommended_text'>
<PDM_FMT JUSTIFY=TRUNCATE WIDTH=80 ESC_STYLE=NONE disp_entities="yes">Recomendado</PDM_FMT>
</span>
<a class='emp' href="javascript:OpenDocumentViewer('$blc_list.KD')">
<PDM_FMT JUSTIFY=TRUNCATE WIDTH=80 ESC_STYLE=NONE disp_entities="yes">$blc_list.KD.TITLE</PDM_FMT>
</a>
</div>
</td>
</tr>
</PDM_LIST>
<PDM_IF "$args.FAQIDs" != "">
<PDM_LIST PREFIX=list LENGTH=$prop.TOP_SOLUTION_COUNT WHERE="id in ($args.FAQIDs)" ORDER_BY="BU_RESULT DESC, MODIFY_DATE DESC" FACTORY="KD">
<tr class="results1' 'font_normal" id='$list.id'>
<td>
<div style="padding-left: 15px; padding-right: 5px;">
<a class='emp' href="javascript:OpenDocumentViewer('$list.id')">
<PDM_FMT JUSTIFY=TRUNCATE WIDTH=80 ESC_STYLE=NONE disp_entities="yes">$list.TITLE</PDM_FMT>
</a>
</div>
</td>
</tr>
</PDM_LIST>
</PDM_IF>
</table>
</td>
</tr>
</PDM_IF>
</table>
</td>
<PDM_IF "$env.NX_SD" == "Yes">
<td class="emp" width="10px"></td>
<td class="emp" valign=top height="100%">
<table width="100%" height="100%" cellpadding=0 cellspacing=0>
<PDM_IF "$env.NX_SD" == "Yes">
<tr>
<td>
<table width='100%' cellspacing='0' cellpadding='0'>
<tr>
<td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
<td class="hdrCenter"><h2 class='page_section_header_text'>Atendimento ao cliente</h2></td>
<td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="page_section">
<table width="100%" cellpadding=0 cellspacing=0 >
<PDM_IF "${args.ref_num:}" != "" && "${args.ticket_avoided:}" != "30">
<tr>
<td style="padding-left: 15px;">
<PDM_IF "$args.FROM_EMP_DETAIL_IN" == "1">
<PDM_LINK OP="SHOW_DETAIL"
PERSID="$args.persistent_id"
onmouseover="window.status = "Exibir incidente nº $args.ref_num"; return true;"
onmouseout="window.status = window.defaultStatus; return true;">
<span class="alertmsg portlet_body_text">Incidente $args.chg_ref_num criado. Clique aqui para exibir.</span></PDM_LINK>
<PDM_ELSE>
<PDM_LINK OP="SHOW_DETAIL"
PERSID="$args.persistent_id"
onmouseover="window.status = "Exibir solicitação #$args.ref_num"; return true;"
onmouseout="window.status = window.defaultStatus; return true;">
<span class="alertmsg portlet_body_text">Solicitação $args.chg_ref_num criada. Clique aqui para exibir.</span></PDM_LINK>
<PDM_ELSE>
<!--iss mod-->
<PDM_IF "$args.type" == "R">
<!--iss mod-->
<PDM_LINK OP="SHOW_DETAIL"
PERSID="$args.persistent_id"
onmouseover="window.status = "View Request #$args.ref_num"; return true;"
onmouseout="window.status = window.defaultStatus; return true;">
<span class="alertmsg portlet_body_text">Request $args.ref_num created. Click here to view.</span></PDM_LINK>
<!--iss mod-->
<PDM_ELSE>
<PDM_LINK OP="SHOW_DETAIL"
PERSID="$args.persistent_id"
onmouseover="window.status = "View issue #$args.ref_num"; return true;"
onmouseout="window.status = window.defaultStatus; return true;">
<span class='alertmsg portlet_body_text'>Issue $args.ref_num created. Click here to view.</span></PDM_LINK>
</PDM_IF>
<!--iss mod-->
</PDM_IF>
</td>
</tr>
<PDM_ELIF "${args.chg_ref_num:}" != "">
<tr>
<td style="padding-left: 15px;">
<PDM_LINK OP="SHOW_DETAIL"
PERSID="$args.persistent_id"
onmouseover="window.status = "Exibir requisição de mudança #$args.chg_ref_num"; return true;"
onmouseout="window.status = window.defaultStatus; return true;">
<span class="alertmsg portlet_body_text">Requisição de mudança $args.chg_ref_num criado. Clique aqui para exibir.</span></PDM_LINK>
</td>
</tr>
</PDM_IF>
<PDM_FORM class="emp" name="frmOpenNew">
<input type="hidden" name="OP" value="CREATE_NEW">
<input type="hidden" name="FACTORY" value="cr">
<input type="hidden" name="CREATE_ALG" value="LOG">
<input type="hidden" name="ALG_PRESET" value="description">
<input type="hidden" name="PRESET" value="">
<!--
depending on the the value of the option
NX_EMPLOYEE_INTF_INCIDENT_SUPPORT/NX_GUEST_INTF_INCIDENT_SUPPORT
installed you will get request and/or incident
-->
<!--variable to send to link - "Live Chat" to identify the ticket type in/cr/iss-->
<script>var m_sTicketType = ""; </script>
<PDM_IF "$prop.guest_user" != "1">
<PDM_IF "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "Request" || "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "IncidentandRequest">
<tr>
<td style="padding-left: 15px;">
<a href="javascript: has_knowledge_been_checked();"
class="emp portlet_body_text"
onmouseover='window.status = "Criar solicitação"; return true;'
onmouseout="window.status = window.defaultStatus; return true;">Criar solicitação</a>
<PDM_IF "$env.NX_CATALOG_SERVER" != "">
<span style="padding-left: 30px;">
<a href="javascript:get_url_for_catalog();"
class="emp portlet_body_text"
onmouseover='window.status = "Procurar serviços do catálogo"; return true;'
onmouseout="window.status = window.defaultStatus; return true;"><img align="absmiddle" alt='' src="$CAisd/img/shopping_cart.png"></img>Procurar serviços do catálogo</a>
</span>
</PDM_IF>
</td>
</tr>
<script>m_sTicketType = "cr"; </script>
</PDM_IF>
<PDM_IF "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "Incident" || "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "IncidentandRequest">
<tr>
<td style="padding-left: 15px;">
<a href="javascript: has_knowledge_been_checked('type:I');"
class="emp portlet_body_text"
onmouseover='window.status = "Criar incidente"; return true;'
onmouseout="window.status = window.defaultStatus; return true;">Criar incidente</a>
<PDM_IF "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" != "IncidentandRequest" && "$env.NX_CATALOG_SERVER" != "">
<span style="padding-left: 30px;">
<a href="javascript:get_url_for_catalog();"
class="emp portlet_body_text"
onmouseover='window.status = "Procurar serviços do catálogo"; return true;'
onmouseout="window.status = window.defaultStatus; return true;"><img align="absmiddle" alt='' src="$CAisd/img/shopping_cart.png"></img>Procurar serviços do catálogo</a>
</span>
</PDM_IF>
</td>
</tr>
<script>m_sTicketType = "in"; </script>
</PDM_IF>
<PDM_ELSE>
<PDM_IF "$env.NX_GUEST_INTF_INCIDENT_SUPPORT" == "Request" || "$env.NX_GUEST_INTF_INCIDENT_SUPPORT" == "IncidentandRequest">
<tr>
<td style="padding-left: 15px;">
<a href="javascript: has_knowledge_been_checked();"
class="emp portlet_body_text"
onmouseover='window.status = "Criar solicitação"; return true;'
onmouseout="window.status = window.defaultStatus; return true;">Criar solicitação</a>
<PDM_IF "$env.NX_CATALOG_SERVER" != "">
<span style="padding-left: 30px;">
<a href="javascript:get_url_for_catalog();"
class="emp portlet_body_text"
onmouseover='window.status = "Procurar serviços do catálogo"; return true;'
onmouseout="window.status = window.defaultStatus; return true;"><img align="absmiddle" alt='' src="$CAisd/img/shopping_cart.png"></img>Procurar serviços do catálogo</a>
</span>
</PDM_IF>
</td>
</tr>
<script>m_sTicketType = "cr"; </script>
</PDM_IF>
<PDM_IF "$env.NX_GUEST_INTF_INCIDENT_SUPPORT" == "Incident" || "$env.NX_GUEST_INTF_INCIDENT_SUPPORT" == "IncidentandRequest">
<tr>
<td style="padding-left: 15px;">
<a href="javascript: has_knowledge_been_checked('type:I');"
class="emp portlet_body_text"
onmouseover='window.status = "Criar incidente"; return true;'
onmouseout="window.status = window.defaultStatus; return true;">Criar incidente</a>
<PDM_IF "$env.NX_GUEST_INTF_INCIDENT_SUPPORT" != "IncidentandRequest" && "$env.NX_CATALOG_SERVER" != "">
<span style="padding-left: 30px;">
<a href="javascript:get_url_for_catalog();"
class="emp portlet_body_text"
onmouseover='window.status = "Procurar serviços do catálogo"; return true;'
onmouseout="window.status = window.defaultStatus; return true;"><img align="absmiddle" alt='' src="$CAisd/img/shopping_cart.png"></img>Procurar serviços do catálogo</a>
</span>
</PDM_IF>
</td>
</tr>
<script>m_sTicketType = "in"; </script>
</PDM_IF>
</PDM_IF>
</form>
<PDM_IF "$ACCESS.FAC_chg" \> 1>
<tr>
<td style="padding-left: 15px;">
<PDM_LINK OP=CREATE_NEW FACTORY=chg class="emp portlet_body_text" onmouseover="window.status = "Criar uma requisição de mudança"; return true;" onmouseout="window.status = window.defaultStatus; return true;">Criar uma requisição de mudança</PDM_LINK>
</td>
</tr>
</PDM_IF>
<script>
if( ahdtop.isSupportAutomationEnabled() && ahdtop.m_s_sa_role_id !="" )
{
document.writeln("<tr id='tr_join_analyst'>")
document.writeln("<td style='padding-left: 15px;'>");
document.writeln("<a href=\"javascript: call_sb_direct();\" class="emp" onmouseover='window.status = \"Incluir analista agora\"; return true;' onmouseout=\"window.status = window.defaultStatus; return true;\">Incluir analista agora</a>");
document.writeln("</td> </tr>");
if (typeof ahdtop.m_sa_display_join_analyst_now == "undefined" || !ahdtop.m_sa_display_join_analyst_now) {
document.getElementById("tr_join_analyst").style.display="none";
}
if (ahdtop.m_sa_display_live_chat_link) {
document.writeln("<tr>");
document.writeln("<td style='padding-left: 15px;'>");
document.writeln("<a href=\"javascript: live_chat_link(m_sTicketType,1);\" class="emp" onmouseover='window.status = \"Bate-papo online\"; return true;' onmouseout=\"window.status = window.defaultStatus; return true;\">Bate-papo online</a>");
document.writeln("</td> </tr>");
document.writeln("<tr> <td style='padding-left: 15px;'></td> </tr>");
document.writeln("<tr> <td style='padding-left: 15px;'></td> </tr>");
document.writeln("<tr> <td style='padding-left: 15px;'></td> </tr>");
document.writeln("<tr> <td style='padding-left: 15px;'></td> </tr>");
}
}
</script>
<tr>
<td style="padding-left: 15px;">
<PDM_LINK OP="DISPLAY_FORM"
HTMPL="about.htmpl"
class="emp portlet_body_text"
onmouseover="window.status = "Sobre"; return true;"
onmouseout="window.status = window.defaultStatus; return true;">Informações de contato e horário de funcionamento do Service Desk</PDM_LINK>
</td>
</tr>
</table>
</td>
</tr>
</PDM_IF>
<PDM_IF "$prop.guest_user" != "1" && "$env.NX_SD" == "Yes">
<tr>
<td>
<br>
<table width="100%" cellpadding=0 cellspacing=0 >
<tr>
<td>
<table width='100%' cellspacing='0' cellpadding='0'>
<tr>
<td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
<td class="hdrCenter"><h2 class='page_section_header_text'>Procurar meus tickets existentes</h2></td>
<td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="page_section">
<table width='100%' cellspacing='0' cellpadding='0'>
<tr>
<td style="padding-left: 15px;">
<PDM_SCOREBOARD>
</td>
</tr>
</table>
<BR>
<table width="100%" cellpadding=5 cellspacing=0>
<tr>
<td COLSPAN=2 style="padding-left: 15px;">
<span class="portlet_body_text">
<b>Se você souber o número, insira-o:</b>
</span>
</td>
</tr>
<!--
depending on the the value of the option
NX_EMPLOYEE_INTF_INCIDENT_SUPPORT installed you will get request and/or incident
-->
<PDM_IF "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "Request" || "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "IncidentandRequest">
<tr>
<td style="padding-left: 15px;">
<span class="portlet_body_text">
<b>Um número de solicitação:</b>
</span>
<PDM_FORM class="emp" name="frmSearch" onsubmit="return doSearch();">
<input type="hidden" name="OP" value="SEARCH">
<input type="hidden" name="FACTORY" value="cr">
<input type="hidden" name="SKIPLIST" value="1">
<input type="hidden" name="QBE.EQ.ref_num" value="">
<input type="hidden" name="QBE.EQ.type" value="R">
<nobr>
<TABLE>
<TR>
<TD>
<input type="text" id="crnum" name="number" title="Número da solicitação" onfocus="this.className='focusField';" onblur="this.className='';">
</TD>
<TD>
<SCRIPT>
ImgBtnCreate("btn2", "Go[G]", "javascript: (doSearch() == true ? document.forms['frmSearch'].submit() : void(0))",true,0,"O acesso rápido exibe a solicitação especificada");
</SCRIPT>
</TD>
</TR>
</TABLE>
</nobr>
</PDM_FORM>
</td>
</tr>
</PDM_IF>
<PDM_IF "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "Incident" || "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "IncidentandRequest">
<tr>
<td style="padding-left: 15px;">
<span class="portlet_body_text">
<PDM_IF "$env.NX_EMPLOYEE_INTF_INCIDENT_SUPPORT" == "Incident">
<b>Número de incidente:</b>
<PDM_ELSE>
<b>OU um número de incidente:</b>
</PDM_IF>
</span>
<PDM_FORM class="emp" name="frmSearchInc" onsubmit="return doSearchInc();">
<input type="hidden" name="OP" value="SEARCH">
<input type="hidden" name="FACTORY" value="in">
<input type="hidden" name="SKIPLIST" value="1">
<input type="hidden" name="QBE.EQ.ref_num" value="">
<input type="hidden" name="QBE.EQ.type" value="I">
<nobr>
<TABLE>
<TR>
<TD>
<input type="text" id="incnum" name="number" title="Número do incidente" onfocus="this.className='focusField';" onblur="this.className='';">
</TD>
<TD>
<SCRIPT>
ImgBtnCreate("btn2", "Go[G]", "javascript: (doSearchInc() == true ? document.forms['frmSearchInc'].submit() : void(0))",true,0,"O acesso rápido exibe o incidente especificado");
</SCRIPT>
</TD>
</TR>
</TABLE>
</nobr>
</PDM_FORM>
</td>
</tr>
</PDM_IF>
<tr>
<td style="padding-left: 15px;">
<span class="portlet_body_text">
<b>OU um número de requisição de mudança:</b>
</span>
<PDM_FORM class="emp" name="frmSearchChg" onsubmit="return doSearchChg();">
<input type="hidden" name="OP" value="SEARCH">
<input type="hidden" name="FACTORY" value="chg">
<input type="hidden" name="SKIPLIST" value="1">
<input type="hidden" name="QBE.EQ.chg_ref_num" value="">
<nobr>
<TABLE>
<TR>
<TD>
<input type="text" id="chgnum" name="number" title="Número da requisição de mudança" onfocus="this.className='focusField';" onblur="this.className=''">
</TD>
<TD>
<SCRIPT>
ImgBtnCreate("btn3", "Go[*X]", "javascript: (doSearchChg() == true ? document.forms['frmSearchChg'].submit() : void(0));",true,0,"O acesso rápido exibe a requisição de mudança especificada");
</SCRIPT>
</TD>
</TR>
</TABLE>
</nobr>
</PDM_FORM>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</PDM_IF>
<tr>
<td>
<br>
<div id="idCnoteHead">
<table cellspacing=0 cellpadding=0 width="100%">
<tr>
<td width='4' height='22' class="hdrLeft"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
<td class="hdrCenter"><h2 class='page_section_header_text'>Anúncios</h2></td>
<td width='4' height='22' class="hdrRight"><img alt='' src='/CAisd/img/spacer.png' width='4' height='22'></td>
</tr>
</table>
</div>
</td>
</tr>
<tr>
<td class="page_section" id="idCnoteCell" valign=top height="100%">
<div id="idCnoteDiv">
<div id="idCnoteBody" class="portlet_body_text" style="overflow: auto; padding-left: 15px; padding-right: 5px;">
</div>
<div id="idCnotelink" align=right>
<b>(</b><PDM_LINK OP="DISPLAY_FORM"
HTMPL="bin_form_np.htmpl"
id="idMoreCnote"
class=emp
onmouseover="window.status = "Mais anúncios"; return true;"
onmouseout="window.status = window.defaultStatus; return true;">Mostrar todos os anúncios</PDM_LINK><b>)</b>
</div>
<script>
if (! _browser.supportsDOM)
{
for (var e = 0; e < arr_cnote.length; e++)
document.writeln("<p><b>" + date_to_string(arr_cnote[e].date, false) + "</b><br>" + arr_cnote[e].text + "</p>");
}
else
{
window.onload = InitAnnouncements;
}
</script>
</div>
</td>
</tr>
</table>
</td>
</PDM_IF>
</tr>
</table>
<PDM_INCLUDE FILE="std_footer.htmpl">
<SCRIPT>
//Reset suggest knowledge when getting to home.htmpl for any reason
if ( typeof ahdtop.ticketObj != "undefined" )
ahdtop.ticketObj.resetTicket();
</SCRIPT>
</body>
</html>