CA Service Management

CA Service Management 17.1 Roll-up Patch 4( Released

By Rajeev Kumar posted 08-27-2019 12:09 AM


CA Service Management 17.1 Roll-up Patch 4 ( Released

On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated patches for our products. Today, we are pleased to announce the availability of CA Service Management 17.1 Roll-Up Patch 4 ( This Roll-Up Patch is applicable to CA Service Management 17.1 and its earlier roll-up patches. 


Customers currently using CA Service Management 17.1 should install this patch in order to obtain resolutions to the issues identified in the Release Notes section of the product documentation as well as to receive future fixes as detailed in the Defect Resolution Process.


Patch Content:

This update includes maintenance for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), Unified Self-Service, and xFlow. We encourage you to visit CA Service Management Release Notes for a summary of the fixes included in this patch and to also review How to Implement prior to applying the patch.


You can download your copy of CA Service Management 17.1 Roll-Up Patch 4 ( from CA Support Online - CA Service Management Solutions & Patches. If you have any questions or require assistance, contact CA Customer Care online at


To connect, learn, and share with other customers, join and participate in our CA Service Management Community at communityhomeblogs?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66.


You may review the CA Support Lifecycle Policy within the “Working with CA Support” guide available at by navigating to the Support Policies link.