Clarity Service Management

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  • Welcome to the Clarity Service Management Communities Site

    Welcome to the Clarity Service Management Community where Clarity Service Management users and product experts connect to share questions, ideas and feedback. Here you will find the right people and tools to help you with every stage of your Clarity Service Management journey, whether you are just getting started, need help, or want to make the most of your Clarity Service Management investment. We’re glad you’ve joined us!

Latest Discussions

  • Hi Katherine, The background here is that the 'Employee' Access Type is unlicensed and restricted within the product such that unlicensed users are not allowed to see tickets where they are not the Affected End User (aka customer). A way to approach ...

  • There are also two files that apparently assemble these variables, but even using one of them as an example of creating a new value could not succeed. The files are catalogrequestserach.xsl and requestcommontempaltes.xsl , as shown: catalogrequestserach.xsl ...

Latest Blog Posts

  • We are working on to replace OracleJDK with AdoptOpenJDK in Service Management Solution. Stay tuned for further details..........

    1 person recommends this.
  • In coordination with our services partner Enterprise Studio and ITSM expert Indrajit Banerjee, we are excited to bring you this blog series about implementing service management beyond IT. Stay tuned for additional blogs and supporting webcasts with ...

    9 people recommend this.

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