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Welcome to the Service Management Community!

What's New

  • CA Service Management 17.5 Beta Validation Registration OPEN

    A reminder that the CA Service Management 17.5 Beta Validation Registration is now OPEN

    Please complete the following form to express interest in participating in the CA Service Management 17.5 Beta Validation Registration 

    CA Service Management 17.5 Beta Validation

    A few details:

    • Beta Validation period will be June 1st-19th, 2026
    • Beta build and required documentation will be shared for testing
    • Work with Broadcom Support to provide/record any feedback, defects and queries regarding the beta build
    • For those who wish to test in a hosted environment, the hosted environment details will be shared
    • We are happy to assist you in your beta validation journey - guidance from Engineering team and Support for beta installation, setup and configuration of new capabilities

      We look forward to your feedback for Service Management 17.5!

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Latest Discussions

  • I have a customer that wants CA xFlow to work behind a Netscaler with SSO from a identity provider like Microsoft Entra ID. SSO is a secondary goal. A working solution with BASIC authentication is ok. I need recommendations how to properly set this up. ...

Latest Q&A List

  • Jhonny Volpe's profile image

    RE: How removed button edit to Service Point ticket ...

    Hi Sebastian, It was just what was needed Thanks you.

  • Sebastian Nagy's profile image

    RE: How removed button edit to Service Point ticket ...

    Have you tried with: .edit-ticketbtn{ display: none !important; } Sebast ...

Recent Shared Files List

Unanswered Threads

  • I have a customer that wants CA xFlow to work behind a Netscaler with SSO from a identity provider like Microsoft Entra ID. SSO is a secondary goal. A working solution with BASIC authentication is ok. I need recommendations how to properly set this up. ...

  • Good day, I need to archive old Catalog requests from my MDB. This is the query from the techdoc for archiving requests. It does nothing. Can anyone please help? USE mdb GO DECLARE @return_value int EXEC @return_value = [dbo].[usm_sp_archive_data] ...

Latest Blog Posts

  • The CASM team would like to draw your attention to important considerations before upgrading to 17.4 RU5 which is planned for release by the end of October 2025. Axis Removal Axis deprecation was announced with 17.4, with planned support ...

    1 person recommends this.