CA Service Management

Welcome to the Service Management Community!

What's New

  • Service Management Community Homepage Redesigned!

    By: John Streeter John Streeter , 8 months ago
    We've redesigned the community homepage to add useful links in an easy-to-digest format: big buttons!

    Please give the links above a try and let us know (via support case) if there's anything else you're looking for and can't find. We want to make sure that our customers are finding the information they need!

Latest Discussions

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    Failure with CABI BOXI SP 4.1 universes

    By: NELSON JAVIER PATIÑO , 8 hours ago

    Hi! When upgrading from Service Desk Manager R17.1 to R 17.2 Reports built on BOXI throw the following error. (view image). Could you please indicate how I can provide a solution.

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    RE: 17.1.08 - grloader does not see existing mdr

    By: Peter Schmidt , 16 hours ago

    Hi, debugging sql-queries didn't help in this case. When I'm trying the selects (before error) manually they are all working nice and as expected - no error that mdr was not found. Nice effect is - I set mdr-errors in TWA to 'ready' - I copy command ...

Unanswered Threads

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    Failure with CABI BOXI SP 4.1 universes

    By: NELSON JAVIER PATIÑO , 8 hours ago
    Posted in: CA Service Management

    Hi! When upgrading from Service Desk Manager R17.1 to R 17.2 Reports built on BOXI throw the following error. (view image). Could you please indicate how I can provide a solution.

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    17.1 RU08 - error closing tab - logout?

    By: Peter Schmidt , 19 hours ago
    Posted in: CA Service Management

    Hi, at a customer, when pdmweb.exe is opened via https and you close the tab with x we get an error in productiv environment: An error occured. try it again or contact the system administrator. Access denied. This happens when site is called by ...

Latest Blog Posts

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    Bringing back “CA Service Management”

    By: Michael Lentini one month ago

    Dear Community Member,   As you may have noticed that we have been in the process of renaming our Service Management products to Clarity Service Management in an effort to unify and streamline our product brand names. But many of you – our customers ...

    1 person recommends this.
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    ITSM IN NON-IT USE: HUMAN RESOURCES

    By: Michael Lentini 4 months ago

    Welcome to this discussion of ITSM in Non-IT use – today’s focal point is ‘Human Resources’. Earlier, we have discussed how service management can expand into enterprise management in general (you can read it here ) , and listen to the recording ...

    3 people recommend this.

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