WP's are not getting started

[Siddharth V]

Hi Team,

I had been trying to start the WP's. But it's not getting started; after a few seconds, it's automatically going down, and here are the logs I got:

20240210/150532.502 - U00022022 Process 'UC4 WP1' ended, exit code='1'.
20240210/151101.832 - U00022019 Client statement: process 'UC4 WP1' should be started.
20240210/151101.832 - U00022031 Client data: User 'PERNOD-RICARD\sec.Siddharth.V' of computer 'FRPRGCOGWAWA02'.
20240210/151101.832 - U00022004 Starting process 'UC4 WP1' ...
20240210/151101.832 - U00022005 ... with command line  'C:\Automic\ServiceManager\bin\..\..\AutomationEngine\bin\UCsrvwp.exe -IC:\Automic\ServiceManager\bin\..\..\AutomationEngine\bin\ucsrv.ini -svc%port%'.
20240210/151101.832 - U00022006 ... and start directory  'C:\Automic\ServiceManager\bin\..\..\AutomationEngine\bin'.
20240210/151101.832 - U00022007 Process 'UC4 WP1' (ID '8436') successfully started.
20240210/151101.863 -          Window: Hnd=000300f4, Title='UC4 WP-Server'
20240210/151141.004 - U00022012 Process 'UC4 WP1' (ID '8436') ended.
20240210/151141.004 - U00022022 Process 'UC4 WP1' ended, exit code='1'.

Please let me know what I am supposed to do. 

Thanks,

Siddharth

[Arun Verma]

Hi Siddharth,

Unfortunately, the provided information is not sufficient to debug the issue. I would recommend you to take a look at the process logs from the AE/temp folder and see if you can find any obvious culprit or potential problem in the configuration.

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Regards,
Arun Verma
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[Priyesh Patel]

Check whether UCsrvwp.exe is actually present on the server or not?

[Daniel Wolnik]

May try to "Reset public Agent Key" from Administration tab from Client 0. This error is common on some agent upgrades - but would also likely show in the smgr log (not the agent log).