Automic Workload Automation

 View Only

V24.1 and 24.2 AWI objects not displaying when opening Workflow and overlay characters when in forecast request

  • 1.  V24.1 and 24.2 AWI objects not displaying when opening Workflow and overlay characters when in forecast request

    Posted Oct 08, 2024 02:34 PM

    I've upgraded to V24.1 and see two issues that might be somehow related.  

    1. log on to AWI, display a workflow, I either get an blank screen showing no objects or it clocks and never display the objects.  I can see the information on all other tabs, just not the objects.  I can also hover my mouse in the area and see a pop-up showing the name of the object I am hovering over. So, the objects are there, just not displaying anything (blank screen). tried to refresh several times, no change.  I tried to clear my browser's cache and cookies, no change.  I deleted Tomcat's cache and no change.  Sometimes users do see the objects and most often, not.  I've tried Chrome and Edge.
    2. when I select an object in process assembly, right click and select Monitoring/Create Forecast, I see characters that are overlaying each other.  Again, there is no pattern other than it happens a lot, then the next day it seems to be back to normal.

    I also upgraded AWI to 24.2 and yesterday it seems to work.  Today it doesn't.  Same routine, clear cache and cookies. 

    However, I seem to noticed that if I log on to the Windows Tomcat server, I don't see the issue with the Workflow. The objects are displaying.  No issue with overlaid characters either.  Any thoughts?