Unable to start support cases

[Per Agren]

Hi, 

We have problems with the OneView monitor, where suddenly one policyserver after another disappear from the monitor.

I see that they have contact on the monitor port 44449, but nothing in OneView Monitor.

I have tried to start a case to the support about this, but for some reason I am not allowed anymore.

I think that the support site is crap, since it won't even tell me why it is not possible to create the case.

The Submit button is out-greyed most of the time, and if I after a lot of trials get it active I only get an error message.

If someone have a contact at hcl support, please tell them that it is not possible for me to create cases.

Thanks!

//Per

[Patrick Dussault]

Hi Per,

We're sorry to hear that you can't access our Support Portal.

To sort out your access, please reach out our Customer Care team by
phone or chat, as mentioned in this page:

  Submit a Question

     For assistance with licensing, entitlements, login issues, or general
     help on the support portal, please contact Customer Care via phone or
     live chat.

     https://support.broadcom.com/web/ecx/software-contact-support

  https://broadcomcms-software.wolkenservicedesk.com/web-form

Best Regards,
Patrick

[Per Agren]

I got help today.

I needed to select serial number before doing anything else in the GUI. 

I think that this will be easier in the future. 

Thanks
//Per

[Mohamed Elsayed Hassan]

thanks for sharing resolution

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