Unable to open AWI after fresh installation

[Purneswara Rao Konda]

Hi Community,

We have installed AE and AWI freshly in our test environment but while opening AWI, we are getting 404 error. Since, our tomcat server is running and able to open it on browser. I am getting below errors in AWI FRAMEWORK logs. Please suggest how to resolve this issue

2023-02-12 23:36:23,649 937  [FelixStartLevel] ERROR    ECC BOOT - org.apache.felix.framework.Felix[com.uc4.webui-logback [34]] Error starting file:/E:/Automic/AutomicWebInterface/Tomcat%208.5/webapps/AWI/WEB-INF/bundle/webui-logback.jar
org.osgi.framework.BundleException: Unresolved constraint in bundle com.uc4.webui-logback [34]: Unable to resolve 34.0: missing requirement [34.0] osgi.wiring.package; (osgi.wiring.package=javax.annotation)
    at org.apache.felix.framework.Felix.resolveBundleRevision(Felix.java:4002)
    at org.apache.felix.framework.Felix.startBundle(Felix.java:2045)
    at org.apache.felix.framework.Felix.setActiveStartLevel(Felix.java:1299)
    at org.apache.felix.framework.FrameworkStartLevelImpl.run(FrameworkStartLevelImpl.java:304)
    at java.base/java.lang.Thread.run(Thread.java:834)
2023-02-12 23:36:23,652 940  [FelixStartLevel] ERROR    ECC BOOT - org.apache.felix.framework.Felix[com.automic.ae.api.uc4 [1]] Error starting file:/E:/Automic/AutomicWebInterface/Tomcat%208.5/webapps/AWI/WEB-INF/bundle/ae-java-api.jar
org.osgi.framework.BundleException: Unresolved constraint in bundle com.automic.ae.api.uc4 [1]: Unable to resolve 1.0: missing requirement [1.0] osgi.wiring.package; (osgi.wiring.package=javax.security.auth.login)
    at org.apache.felix.framework.Felix.resolveBundleRevision(Felix.java:4002)
    at org.apache.felix.framework.Felix.startBundle(Felix.java:2045)
    at org.apache.felix.framework.Felix.setActiveStartLevel(Felix.java:1299)
    at org.apache.felix.framework.FrameworkStartLevelImpl.run(FrameworkStartLevelImpl.java:304)
    at java.base/java.lang.Thread.run(Thread.java:834)
2023-02-12 23:36:23,652 940  [FelixStartLevel] ERROR    ECC BOOT - org.apache.felix.framework.Felix[com.automic.ae.api.ae-rest-api [2]] Error starting file:/E:/Automic/AutomicWebInterface/Tomcat%208.5/webapps/AWI/WEB-INF/bundle/ae-rest-api.jar
org.osgi.framework.BundleException: Unresolved constraint in bundle com.automic.ae.api.ae-rest-api [2]: Unable to resolve 2.0: missing requirement [2.0] osgi.wiring.package; (osgi.wiring.package=com.google.gson) [caused by: Unable to resolve 33.0: missing requirement [33.0] osgi.wiring.package; (osgi.wiring.package=javax.net.ssl)]
    at org.apache.felix.framework.Felix.resolveBundleRevision(Felix.java:4002)
    at org.apache.felix.framework.Felix.startBundle(Felix.java:2045)
    at org.apache.felix.framework.Felix.setActiveStartLevel(Felix.java:1299)
    at org.apache.felix.framework.FrameworkStartLevelImpl.run(FrameworkStartLevelImpl.java:304)
    at java.base/java.lang.Thread.run(Thread.java:834)
2023-02-12 23:36:23,653 941  [FelixStartLevel] ERROR    ECC BOOT - org.apache.felix.framework.Felix[com.vaadin.external.atmosphere.runtime [3]] Error starting file:/E:/Automic/AutomicWebInterface/Tomcat%208.5/webapps/AWI/WEB-INF/bundle/atmosphere-runtime-2.2.9.vaadin2.jar
org.osgi.framework.BundleException: Unresolved constraint in bundle com.vaadin.external.atmosphere.runtime [3]: Unable to resolve 3.0: missing requirement [3.0] osgi.wiring.package; (&(osgi.wiring.package=com.vaadin.external.org.slf4j)(version>=1.6.0)(!(version>=2.0.0))) [caused by: Unable to resolve 30.0: missing requirement [30.0] osgi.ee; (&(osgi.ee=JavaSE)(version=1.6.0))]
    at org.apache.felix.framework.Felix.resolveBundleRevision(Felix.java:4002)
    at org.apache.felix.framework.Felix.startBundle(Felix.java:2045)
    at org.apache.felix.framework.Felix.setActiveStartLevel(Felix.java:1299)
    at org.apache.felix.framework.FrameworkStartLevelImpl.run(FrameworkStartLevelImpl.java:304)
    at java.base/java.lang.Thread.run(Thread.java:834)
2023-02-12 23:36:23,654 942  [FelixStartLevel] ERROR    ECC BOOT - org.apache.felix.framework.Felix[com.uc4.ecc-ae-commons [4]] Error starting file:/E:/Automic/AutomicWebInterface/Tomcat%208.5/webapps/AWI/WEB-INF/bundle/ecc-ae-commons.jar
org.osgi.framework.BundleException: Unresolved constraint in bundle com.uc4.ecc-ae-commons [4]: Unable to resolve 4.0: missing requirement [4.0] osgi.wiring.package; (&(osgi.wiring.package=com.automic.translation.api)(version>=1.0.0)(!(version>=2.0.0))) [caused by: Unable to resolve 25.0: missing requirement [25.0] osgi.ee; (&(osgi.ee=JavaSE)(version=1.8))]
    at org.apache.felix.framework.Felix.resolveBundleRevision(Felix.java:4002)
    at org.apache.felix.framework.Felix.startBundle(Felix.java:2045)
    at org.apache.felix.framework.Felix.setActiveStartLevel(Felix.java:1299)

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Regards,

Eshwar
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[Markus Embacher]

Hi, 

the full log is required for analysis.

Regards, Markus

[Shannon Hebert]

Please open a Support ticket, and we'll be glad to review it with you and provide recommendations.

Thank you,

-Shannon

[Cristian Suciu]

Any solution on this issue?

[Michael Dolinek]

Hi @Purneswara Rao Konda

as you do not state any version (AWI, Tomcat, Java) please have a look at our Compatibility Matrix.

https://docs.automic.com/tools/compatibility_matrix?compatibility-mode=component&offering_version_id=1724236811177&lifecycle_entity_id=1409143059253&component_id=1600635055733&version_id=1720714230099

When selecting v24.3 you will see that Tomcat 9 and Java 11 (and up) is needed.

Michael

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Michael K. Dolinek

Engineering Program Manager | Agile Operation Division
Broadcom Software
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