Unable to Log in to SiteMinder Admin UI Console

[IDAYA SANTHOSHKUMAR]

Hi All,

I have installed SiteMinder 12.8 on a Windows Server. Initially, I was able to log in to the Admin UI console without any issues. However, I am now unable to log in to the console using the correct username and password. Please find below the screenshot for the reference.

Can anyone help me resolve this issue?

Thanks in advance for your support!

Best regards,

Idaya

[Peter Burant]

Hi Idaya,

I would try resetting the superuser password and restarting both the policy server and AdminUI service.  Use smreg -su on the policy server to reset the password (you may need to retrieve the smreg command since it is not installed by default).

Regards,
Pete

[Jaya Subha Suresh]

Hi Peter,

Could you please provide the details on how to retrieve the smreg command?

Thanks,

Jaya Subha 

[Peter Burant]

Hi Jaya,

The smreg command is included in the zip file that was downloaded.  If you no longer have this file you can download it from here:
https://support.broadcom.com/external/content/release-announcements/CA-Single-Sign-On-Hotfix-Cumulative-Release-Index/6544

Regards,
Pete

[Jaya Subha Suresh]

Hi Peter,

Thank you for the information. I will check the zip file that was downloaded earlier. If I am unable to locate it, I will download the file from the provided link.

Appreciate your help!

Regards,
Jaya Subha S

[Jaya Subha Suresh]

Hi Peter,

    After resetting the superuser password, a new error has appeared. Could you suggest alternative ways to resolve this issue?

Best Regards,

Jaya Subha S

[Peter Burant]

Hi Jaya,

Reregister the AdminUI instance with the policy server by running the XPSRegClient command on the policy server.  

Regards,
Pete