Unable to export from ARD to Visio

[Chris Collins]

Hi

I attempted to post this but cannot see it on the board; so am posting again.

I am trying to export from ARD to Visio but am getting the below error.

I have never tried exporting to Visio before.

I have no issues exporting to PDF or image for example.

Even if the canvas is blank it still has an error.

Advice appreciated

[Pavel Sestak]

Hi Chris,

can you please provide more info of what ARD version and what visio version do you use?

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ARD Product Manager
Broadcom
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[Chris Collins]

Sure

ARD: 3.2.0.2 Build date: 03.08.2021

Visio: 'Visio Professional'

Thanks

[Pavel Sestak]

We have tested this behavior and have not been able to reproduce your problem.  You are using an unsupported version of ARD, so I recommend you upgrade first. If the problem persists, try exporting to Visio with a different model, change the name or the destination. This requires investigation, so feel free to open a support case for this issue.

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ARD Product Manager
Broadcom
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[Chris Collins]

Thanks Pavel.

I use this in a large organisation so i dont think im able to upgrade the version myself - i will look into this internally and will raise a ticket if required. Thanks