Trouble Ticket ID column in CABI

[Thangaselvi Kasamuthu]

Hi All,

 I am trying to fetch the alarm log report from CABI , but we need a alarm info and trouble ticket info side by side . Because in CABI we need to drill down into each alarm to see ticket ID  which is not possible. Any thoughts ?

[Sandeep Kumar Mazwar]

Hi @Thangaselvi Kasamuthu,

You can use ad-hoc reports to fetch this report.

Login to Jasper -> Create -> Ad-hoc views -> Select "Alarm Domain" -> Choose Data -> From Source, navigate fields in "alarm" -> select the fields ( example: Model Name, Network Address, Alarm Title, Created on, Cleared on) and from  "Alarm Details" -> select "Trouble Ticket ID") -> Save the ad-hoc view.

• Once you run it, alarms and ticket numbers will be populated within one table.
• You can create filters on fields "Created on/Cleared on" within the ad-hoc view to run it for specific time

Hope it helps.