Automic Workload Automation

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  • 1.  Time out error in job log while submitting job

    Posted Mar 11, 2025 05:18 AM

    Hi Experts,

    We are using automic version 21.0.5 in our environment, some time we see a time out error for connecting agent in job log which delay submitting underlying task in the job. i check Agent logs and i see TLS handshake error with wrong version number error PFB.

    time out error resolves after agent restart.

    I checked the TLS version installed on both master and Agent servers on both we have SSLv3 , TLSv1 , TLSv1.2 and TLSv1.3 . anything we are missing here to configure. or what could be the reason to throw this error.

    20250307/193253.170 - U02000097 Connection with partner '[::ffff:10.201.11.246]:56764/*ACCEPT(5164)' accepted.
    20250307/193253.177 - U02000313 Communication error with partner '*ACCEPT(5164)', error: 'TLS-handshake/336130315(wrong vers
    ion number (SSL routines, ssl3_get_record))'.
    20250307/193253.240 - U02000097 Connection with partner '[::ffff:10.201.11.246]:56770/*ACCEPT(5165)' accepted.
    20250307/193253.248 - U02000313 Communication error with partner '*ACCEPT(5165)', error: 'TLS-handshake/336130315(wrong vers
    ion number (SSL routines, ssl3_get_record))'.



  • 2.  RE: Time out error in job log while submitting job

    Broadcom Employee
    Posted Mar 12, 2025 07:46 AM

    Hi Arun,

    there were a couple of bugfixes around TLS handshake since 21.0.5 was released in February 2023. I recommend upgrading to the latest 21.0.13

    Regards, Markus


    Original Message