Symantec Endpoint Protection Virus Definition Downloads no longer available from Web Page

[Vincent Kiely]

Hi All,

           we normally manually download definitions from 

Symantec Endpoint Protection 14

This worked yesterday, today there are no available links.

Anyone else seeing this issue.

Thanks,

Vincent

[Russ_V]

Hi Vincent, 

Thanks for reaching out.  

We are aware of this issue and are currently working on a fix. 

I will update this thread once its been resolved. 

Best,

Russ_V

[Russ_V]

All, 

The fix has been released.  

You should now be able to access the content that was missing.

Symantec Endpoint Protection 14

https://www.broadcom.com/support/security-center/definitions/download/detail?gid=sep14

JDB:
https://www.broadcom.com/support/security-center/definitions/download/detail?gid=sep14_jdb

Let me know if you continue to see the same issue in the future. 

Thanks,

Russ_V

[Gerard Mackey]

Afternoon Team,

The link to download the jdb files manually is not working today.

When the link is clicked I receive "Error - Page cannot render message." It is the same for most of the links on https://www.broadcom.com today.

Thanks,

Ger

[Robert Bonie]

Yes, I am seeing the same issue.  

[Michael Madruga]

Here is a workaround:
Use the main site to identify what file to download ie: Core1.5 SDS v5i64

https://definitions.symantec.com/defs/download/symantec_enterprise/index.html

[Robert Bonie]

We usually just use the jdb files to update the server.  I am not seeing which file to download for just the jdb file from the main site

[Michael Madruga]

Use this alternate method:

https://definitions.symantec.com/defs/download/symantec_enterprise/index.html

Find the files manually. 

[Dan Hatfield]

How does one determine the correct file to download that matches the specific release version?  for example,  which file for 14.3 RU4 and 14.3 RU9?

[Russ_V]

Hi Dan, 

Thanks for reaching out. 

I will answer this in a general way, and then provide a few examples below: 

So the "correct file" you need depends on a number of factors including the version of SEP client, platform type, OS version and client type installed. 

NOTE: We make several different content files "available for download" on our website here.  Each is specific to the factors above.

It's recommended that you choose the specific content that matches your specific use case. 

Regarding the specific client type's available we have (Standard, Dark Network, or Embedded / Low Bandwidth)

For steps to determine what client type you actually have installed see this link: 
https://knowledge.broadcom.com/external/article/164680/verify-which-endpoint-protection-client.html

Separately, once you have this, that'll help you know which specific "exe" you need to target. (NOTE: The exe's are to be used for individual clients)  

Also, the content / exe's NOT showing (Standard client only), are what you'd need to target for the "Standard" client type. 

However, for the Dark Network or Embedded / Low Bandwidth client install type, you would need to look for those as shown in parentheses.  (Dark-Network Client only) or (Low-Bandwidth Client only)

Lastly, the files ending in .jdb are for the On Prem SEPM manager only, for more information on that see this link: 
https://knowledge.broadcom.com/external/article/151309/download-jdb-files-to-update-definitions.html

Next, see the examples for each requested version:  

Example 1: For a "Windows 64 bit system" running "SEP client version 14.3 RU4" with a "Standard client install" you would choose the following content: 


Example 2: For a "Windows 64 bit system" running "SEP client version 14.3 RU9" with a "Standard client install" you would use the following content: 


Example 3: For a "Windows 32 bit system" running "SEP client version 14.3 RU5 or earlier" with a "Standard client install" you would use the following content: 


NOTE: The specific exe's listed in on our website are "subject to change" daily so they won't necessarily be the same exact numbering each time.

I hope this information helps. 

Thanks,

Russ_V

[Chris Horton]

Yes same here. We are unable to download definitions manually.

[Russ_V]

All, 

The fix has been released.  

You should now be able to access the content that was missing.

Symantec Endpoint Protection 14

https://www.broadcom.com/support/security-center/definitions/download/detail?gid=sep14

JDB:
https://www.broadcom.com/support/security-center/definitions/download/detail?gid=sep14_jdb

Let me know if you continue to see the same issue in the future. 

Thanks,

Russ_V

[Vincent Kiely]

Thank you Russ, for the resolution and the update.

Vincent