Symantec Endpoint Protection 14

[Gerard Mackey]

Good Afternoon,

The link to  manually download definitions for Symantec Endpoint Protection 14 is not working today.

It displays an "Error - Page cannot Render" message when the "Security Center" link is clicked.

This message is displayed on nearly all the links clicked from the Broadcom.com homepage.

Thanks,

Gerard

[Vincent Kiely]

Hi Gerard,

                  we  are seeing the same issue here. I've tried Chrome, Firefox and Edge with the same result

https://www.broadcom.com/support/download-search

 Thanks,

Vincent

[Vincent Kiely]

Seems to be resolved now.

[Russ_V]

Hi Gerard, 

Thanks for reaching out! 

If the issue is still present on your end, then kindly do the following:

#1. Gather a HAR log during the issue:

NOTE: Instructions for how to generate / create a HAR log file (can be found online) - depending on the browser, for Chrome for example it would be:

• To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Shift + ⌘ + C (on macOS), or Shift + CTRL + C (on Windows/Linux).
• In the Developer Tools panel, choose the Network tab.
• Check the "Preserve Log" and Disable cache checkboxes to record all interactions.
• Refresh the page.
• Reproduce the issue
• Click the "Export HAR" (down arrow icon) to export the HAR file.

#2. Open a case with Support to investigate this further.  

Thanks,

Russ_V