Stopped agent using abnormally option using service manager dialog

[Dhanavishva Ilanchezhiyan]

Hello All,

While trying to restarting the UNIX and DB agent, stopped agent using abnormally option using service manager dialog.

Now while trying to start those agents, unable to start the agents.

What can be done to resolve this issue.

Product version:

Automic V24.0

OS version:

NAME="Oracle Linux Server"
VERSION="8.9"

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Thanks, 
Dhanavishva.
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[Darrin Vitiello]

It sounds like you're having trouble starting the UNIX and DB agents after stopping them abnormally. Here are a few steps you can take to troubleshoot and resolve the issue:

1. Check Agent Logs: Look at the log files for the agents to identify any errors or warnings that might indicate why they are not starting. Logs are typically found in the installation directory of the agents.

2. Verify Agent Configuration: Ensure that the configuration files for both agents are correct and have not been altered. Incorrect configurations can prevent the agents from starting.

3. Check System Resources: Verify that there are enough system resources (CPU, memory, disk space) available. Insufficient resources can prevent agents from starting properly.

4. Restart the System: Sometimes a complete system reboot can resolve issues related to services and processes that are stuck or not properly initialized.

5. Check Service Status: Use system commands to check the status of the services:

   
   bash
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   systemctl status <service-name>
   
   
   

   Replace <service-name> with the name of the agent services.

6. Review System Logs: Check system logs for any errors related to the agents:

   
   bash
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   journalctl -xe
   
   
   

7. Manually Start the Agents: Try starting the agents manually from the command line to see if there are any specific error messages:

   
   bash
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   /path/to/agent/start_script
   
   
   

8. Check for Port Conflicts: Ensure that the ports required by the agents are not being used by other services. You can use commands like netstat or ss to check port usage:

   
   bash
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   netstat -tuln | grep <port-number>
   
   
   

9. Consult Documentation: Refer to the Automic documentation for any specific troubleshooting steps or configuration requirements related to starting agents.

10. Contact Support: If you are unable to resolve the issue, consider contacting Automic support for assistance. Provide them with the logs and error messages you have encountered for a quicker resolution.

If you have any specific error messages or logs, sharing those might help in providing more targeted assistance.