Spectrum - ServiceNow Integration

[Thangaselvi Kasamuthu]

Hi All,

 There is any OOB method for spectrum service now integration for device onboarding ?

[Catalin Farcasanu]

No, there isn't. For automatic device discovery in Spectrum you have Trap Based Discovery. I find this to be the fastest way to have devices that should be monitored onboarded in the system. You configure the Spectrum as trap destination for any device that should send traps and the devices get discovered automatically. This does not follow any changes in the inventory to be monitored (deletion, specifically). 

If you want integration between the two, I recommend following the entire device lifecycle between ServiceNow and Spectrum. I also recommend using RestAPI for this integration. Build a job that runs daily and updates the inventory that should be monitored and also sends back to ServiceNow responses on the synched inventory.

------------------------------
Cătălin Fărcășanu
Senior Consultant
SolvIT Networks
------------------------------

[Brad Peterson]

Hi Thangaselvi Kasamuthu, 

Currently, there isn't an out-of-the-box (OOB) connector for integrating Broadcom Spectrum with ServiceNow for device onboarding. Since both platforms have APIs, the integration usually requires custom logic, especially when the process involves multiple steps like discovery, approvals, and updating the CMDB. Consider the following before undertaking integration:

 

• You'll need to map Spectrum device events or discovery outputs to ServiceNow tasks or CMDB records.
• Data normalization is important. Formats like IP addresses, device types, and statuses may need to be transformed to align between the two systems.
• Consider error handling, data monitoring, retries, and dependency management for a smooth integration, especially if it's being used in production.
• If you need both systems to stay in sync or react to updates in near real-time, a bi-directional setup may be more effective than a one-time data push.

If you are open to a less technical alternative, you may consider using OpsHub Integration Manager (OIM) for a GUI-based synchronization that requires no scripting and: 

• Simplifies cross-system integration with customizable mapping logic for complex data.
• Supports real-time bi-directional sync of work items, tasks, and CMDB records between Broadcom Spectrum and ServiceNow
• Offers error handling and retries to ensure smooth integration, especially in production environments. 

Hope it helps! Good luck with your integration :)