Endpoint Protection

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  • 1.  SPE Console getting Unauthorized Error

    Posted 3 days ago

    Hello,

    When I log in to SPE console as "administrator", I am getting "Unauthorized" error.

     Time : Wednesday, 30 July 2025 4:16:57 AM
     Outer Exception Type: Symantec.Cmaf.Common.Exceptions.SMSException
     Outer Exception Message: Unauthorized
     Outer Exception Source: Symantec.Cmaf.Security
     ---Outer Exception Stack Trace--- 
       at Symantec.Cmaf.Security.AuthManager.GetToken(ServerInfo serverInfo)
       at Symantec.Cmaf.Reporting.Management.ReportingManager.SPEGetHomePageStats(ServerInfo serverInfo)
    2025-07-30 04:16:57,968 [6] ERROR Symantec.Cmaf.Reporting.Management.ReportingManager - 
     Time : Wednesday, 30 July 2025 4:16:57 AM
     Outer Exception Type: Symantec.Cmaf.Common.Exceptions.SMSException
     Outer Exception Message: Unauthorized
     Outer Exception Source: Symantec.Cmaf.Reporting.Management
     ---Outer Exception Stack Trace--- 
       at Symantec.Cmaf.Reporting.Management.ReportingManager.SPEGetHomePageStats(ServerInfo serverInfo)
       at Symantec.Cmaf.Reporting.Management.ReportingManager.ProcessReportRequest(ServerInfo serverInfo, String requestXml)
    2025-07-30 04:16:57,968 [6] ERROR Symantec.Cmaf.CmdRouter.CommandRouter - Unauthorized
    2025-07-30 04:16:57,968 [6] INFO  Symantec.Cmaf.SettingsManager.Client.ServerResponseFormatter - Server response FAILED: Unauthorized
    2025-07-30 04:16:57,984 [6] INFO  Symantec.Cmaf.SettingsManager.Client.RequestProxy - Report transfer request is sent successfully
    2025-07-30 04:16:57,984 [5] INFO  Symantec.Cmaf.SettingsManager.Client.SettingsWorker - ExecuteDeployRetrieve Exiting
    2025-07-30 04:16:58,015 [Main UI Thread] WARN  Symantec.Cmaf.UI.Views.SMSUIControlView - Settings transfer error for view home: Unauthorized

     Can someone help please. Thank you.



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  • 2.  RE: SPE Console getting Unauthorized Error

    Broadcom Employee
    Posted 3 days ago

    Hi louiebhoi, 

    Thanks for using the Broadcom Community! 

    To better assist you with this issue, kindly open a case with Broadcom Support. 

    Best,

    Russ_V

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