Soap-Operator 'Message Send Failed'

[Peter Schmidt]

Hi all,
in following environment Soap-Call returns 
SOAP invocation failed: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Message send failed

Using dynamic parameters with SoapUI - call works

CA Process Automation Service Pack 04.3.05
        
openjdk version "1.8.0_222"
OpenJDK Runtime Environment (AdoptOpenJDK)(build 1.8.0_222-b10)
OpenJDK 64-Bit Server VM (AdoptOpenJDK)(build 25.222-b10, mixed mode)

As call works with SoapUI there must be something wrong with PAM-Operator or PAM-Configuration.

PAM is not configured for HTTPS
ServiceUrl is something like:  https://h....g.de/...Integration.asmx

h....g.de is a loadbalancer.

c2o.log shows:
java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Message send failed
at java.security.AccessController.doPrivileged(Native Method)
at com.optinuity.c2o.service.soap.connection.factory.ITPAMHTTPSOAPConnection.call(ITPAMHTTPSOAPConnection.java:220)
at com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapClient.doCall(SoapClient.java:1058)
at com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapXmlServiceOperation.doConnection(SoapXmlServiceOperation.java:1553)
at com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapXmlServiceOperation.executeSvcOpTasks(SoapXmlServiceOperation.java:1117)
at com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapClientCallServiceOperationRunner.runSoapCallSvcOp(SoapClientCallServiceOperationRunner.java:567)
at com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapClientCallServiceOperationRunner.run(SoapClientCallServiceOperationRunner.java:107)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Message send failed
at com.optinuity.c2o.service.soap.connection.factory.ITPAMHTTPSOAPConnection.post(ITPAMHTTPSOAPConnection.java:471)
at com.optinuity.c2o.service.soap.connection.factory.ITPAMHTTPSOAPConnection$PriviledgedPost.run(ITPAMHTTPSOAPConnection.java:248)
... 8 more
Caused by: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:154)
at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:2020)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1127)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1395)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1379)
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1340)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1315)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:264)
at com.optinuity.c2o.service.soap.connection.factory.ITPAMHTTPSOAPConnection.post(ITPAMHTTPSOAPConnection.java:395)
... 9 more
2022-06-14 08:04:25,574 ERROR [com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapClientCallServiceOperationRunner] [81-30feddb3efcf] SoapClientCallServiceOperation failed to execute:
com.optinuity.c2o.util.C2OException: SOAP invocation failed: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Message send failed
at com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapXmlServiceOperation.executeSvcOpTasks(SoapXmlServiceOperation.java:1204)
at com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapClientCallServiceOperationRunner.runSoapCallSvcOp(SoapClientCallServiceOperationRunner.java:567)
at com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapClientCallServiceOperationRunner.run(SoapClientCallServiceOperationRunner.java:107)
at java.lang.Thread.run(Thread.java:748)
2022-06-14 08:04:43,207 ERROR [com.optinuity.c2o.util.JMSMessagePublisher] [7f-3e28a60434b9] Looking up QueueConnection Factory

Does anybody have any idea?
It's a little bit urgent :-(

Trying wsdl-Wizzard I get:
2022-06-14 10:49:40,822 ERROR [com.ca.pam.server.OasisGwtServlet] [5.32.25-8090-41] ERROR_LOADING_WSDL
javax.wsdl.WSDLException: WSDLException: faultCode=OTHER_ERROR: Unable to resolve imported document at 'https://he...Integration.asmx?wsdl'.: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
 
Is it possible to use  SNI-Headr with PAM and how could it be configured?
Many thanks,
Peter

[Gregg Stewart]

Hi Peter,

I did a quick look for "Received fatal alert: handshake_failed" and this was the only KB article that I found: 
Error: "class javax.net.ssl.SSLHandshakeException. Received fatal alert: handshake_failure" Wen using HTTP POST Operator in Process Automation Manager (PAM)

If this doesn't help then I would recommend opening an issue with technical support. 

Best regards,
Gregg

[Peter Schmidt]

Hi Gregg,
many thanks for this KB article.
In one of the referenced documents (Process Automation - How to verify, upgrade or change the Java JDK used (broadcom.com)) they say:
For 4.3 Sp5 we have confirmed up to AdoptOpenJDK version 1.8.0_265 allows the software to function without issue. 
I hope that this is the correct site for download: Archiv | AdoptOpenJDK - Open Source, vorkonfigurierte OpenJDK Binärdateien
Did you already try it?

Many thanks,
Peter

PS.: Next step will be to create a CASE for it, hoping to get fast answer.

[Gregg Stewart]

Hi Peter,

It looks like 1.8.0_265 is still available here: https://adoptopenjdk.net/archive.html?variant=openjdk8&jvmVariant=hotspot

But, I think they periodically update their pages and remove older versions as newer versions come out, so it's not clear how long it will be there. I have not personally tried it. I just noticed something in your message that I thought might be something we've seen before and did a quick check based on that message. 

Best regards,
Gregg

[Peter Schmidt]

Hi Gregg,
many thanks for all.
Meanwhile I tried it with 1.8.0_265 and it also didn't work.
From the CASE, that I also created meanwhile, a Defect has been created.

I'll keep you informed.

Regards,
Peter

[Peter Schmidt]

Hi all,
still the problem is there.
Defect is still pending.
I'll keep you informed as soon as I get some information.

Regards,
Peter

[Peter Schmidt]

Hi all,

I'm back with this problem.

We are now on PAM 4.4 with jdk openjdk version "1.8.0_322"
OpenJDK Runtime Environment (Temurin)(build 1.8.0_322-b06)

but it still does not work.

Does anybody have new experiences?

Regards,

Peter