SNOW to UC4 automation to trigger objects using incident number

[Jaydeep Bapat]

Hi All,

We have an existing setup of incident creation in SNOW upon job failure in UC4. We would like to expand the boundaries and automate the process to restart/unblock/skip the failed object in UC4 using the generated SNOW incident.

Kindly suggest and guide, how we can accomplish this task.

[Arun Verma]

Hi Jaydeep,

It is possible to integrate this functionality by utilizing the REST API endpoint of the Automation Engine, which at the moment, allows you to execute or restart any object with API calls. However, for a more sophisticated setup such as unblocking, skip or workflow specific actions, I would advise using the REST API endpoint in combination with the JAVA API. The JAVA API provides more methods at this moment compared to the REST.

For more details on both the REST and JAVA APIs, you can refer to the following documentation:

REST API: [Link to REST API documentation](https://docs.automic.com/documentation/webhelp/english/ALL/components/DOCU/21.0.7/REST%20API/Automation.Engine/index.html)

JAVA API: [Link to JAVA API documentation](https://docs.automic.com/documentation/webhelp/english/AWA/21.0.7/AE/latest/API/index.html?com/uc4/communication/requests/UnblockWorkflow.html)

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Regards,
Arun Verma
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[Jaydeep Bapat]

Hi Arun. Thank you so much for the details.. I will have a few more questions around this.. 

[Arun Verma]

Hi Jaydeep,

Feel free to reach out to me.

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Regards,
Arun Verma
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