Endpoint Protection

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SEP admin with VIP authentication failed

  • 1.  SEP admin with VIP authentication failed

    Posted Aug 05, 2024 10:23 PM
    Hi all,
    Need help to find out why an administrator configured to use VIP authentication failed, with this error.
     
    LoggerUtilities STDERR: Exception:
    com.sygate.scm.console.util.ConsoleException: The administrator's user name or password is incorrect. Type a valid user name or password. [0x14010000]
     
    Other authentication method works fine. Tried the following tests and all failed.
    - Changed password
    - Logged in as another system administrator with VIP authentication
     
    Environment information
    No of SEPM: 2
    SEPM version: 14.3 RU8
    OS on SEPM: Windows Server 2019
    FIPS mode: Disabled
    PKCS keystore file has been added to SEPM
     
    Help please. Thanks.
     
    Regards,
    Ain