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Red Error Banner "An unexpected error has occurred." when Opening Incident Reports

  • 1.  Red Error Banner "An unexpected error has occurred." when Opening Incident Reports

    Posted 3 days ago

    Symantec DLP 15.5, Enforce Server is Linux

    Two weeks ago, we changed the database that the Enforce Server connects to via the /opt/Symantec/DataLossPrevention/EnforceServer/15.5/Protect/config/Jdbc.properties file, as part of a DR test.  The database we changed to is--to my knowledge--a mirror image of the database we were using.  We stopped the services as outlined in Restart DLP Enforce services in the correct order, changed the database connect string to point to the backup database, then restarted the services in order.  This is when the red error banner issue started, and it has not stopped since.  We've since changed back to the original database, but the red error banner issue has persisted.

    I've checked the user database permissions as outlined in Setting Privileges for the Oracle User.  The system page shows green/connected for all services and servers.  We do not currently have endpoint agents installed, exact data profiles and user syncs are functioning normally.  The only issue is the red error banner when opening any incident reports (the user list reports enable me to pull up each incident by user, but this is tedious).

    I've downloaded the operational/debug logs from the Enforce Server, and I believe the below error message may shed some light on the issue:

    27 Jul 2025 17:42:41,555- Thread: 105 WARNING [com.vontu.manager.struts.transactions.AllowsTransactionalProxy] Exception thrown by class com.vontu.manager.struts.pagebuilder.DisplayAction.execute
    27 Jul 2025 17:42:41,560- Thread: 105 SEVERE [com.vontu.manager] [/IncidentReport] Unexpected error occurred while processing action
    27 Jul 2025 17:42:41,561- Thread: 105 SEVERE [com.vontu.manager] [/IncidentReport] 
    Cause:
    java.lang.NumberFormatException: nulljava.lang.NumberFormatException: null
    at java.lang.Integer.parseInt(Integer.java:542)
    at java.lang.Integer.valueOf(Integer.java:766)
    at com.vontu.manager.util.ManagerProperties.getPropertyAsInteger(ManagerProperties.java:87)
    at com.vontu.manager.system.settings.ManagerConfiguration.getShowAllIncidentsLimit(ManagerConfiguration.java:517)
    at com.vontu.manager.report.incidentlist.IncidentListPage.prepareReport(IncidentListPage.java:129)
    at com.vontu.manager.report.page.ReportPage.prepareForDisplay(ReportPage.java:134)
    at com.vontu.pagebuilder.PageBuilderImpl.render(PageBuilderImpl.java:70)
    at com.vontu.manager.struts.pagebuilder.DisplayAction.display(DisplayAction.java:66)
    at com.vontu.manager.struts.pagebuilder.PageOutputAction.execute(PageOutputAction.java:85)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.vontu.manager.struts.transactions.AllowsTransactionalProxy.invoke(AllowsTransactionalProxy.java:91)
    at com.sun.proxy.$Proxy576.execute(Unknown Source)
    at com.vontu.manager.struts.PrivilegedProtectAction.run(PrivilegedProtectAction.java:168)
    at com.vontu.manager.struts.ProtectActionProcessor.execute(ProtectActionProcessor.java:154)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:453)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:259)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
    at com.vontu.manager.ProtectServlet.processRequest(ProtectServlet.java:189)
    at com.vontu.manager.ProtectServlet.access$100(ProtectServlet.java:57)
    at com.vontu.manager.ProtectServlet$PrivilegedHttpRequest.run(ProtectServlet.java:211)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at com.vontu.manager.ProtectServlet.service(ProtectServlet.java:175)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
    at sun.reflect.GeneratedMethodAccessor471.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:170)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:225)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:459)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:384)
    at org.apache.catalina.core.ApplicationDispatcher.access$000(ApplicationDispatcher.java:64)
    at org.apache.catalina.core.ApplicationDispatcher$PrivilegedForward.run(ApplicationDispatcher.java:96)
    at org.apache.catalina.core.ApplicationDispatcher$PrivilegedForward.run(ApplicationDispatcher.java:84)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:304)
    at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1113)
    at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:420)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:263)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
    at com.vontu.manager.ProtectServlet.processRequest(ProtectServlet.java:189)
    at com.vontu.manager.ProtectServlet.access$100(ProtectServlet.java:57)
    at com.vontu.manager.ProtectServlet$PrivilegedHttpRequest.run(ProtectServlet.java:211)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at com.vontu.manager.ProtectServlet.service(ProtectServlet.java:175)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
    at sun.reflect.GeneratedMethodAccessor471.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:170)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:225)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.logging.LogUserActionFilter.doFilter(LogUserActionFilter.java:62)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.AccessControlledFilter.doFilter(AccessControlledFilter.java:74)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.AccessControlledFilter.doFilter(AccessControlledFilter.java:74)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.AccessControlledFilter.doFilter(AccessControlledFilter.java:74)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.LocaleResolutionFilter.doFilter(LocaleResolutionFilter.java:75)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.InitThreadLocalModelStateFilter.doFilter(InitThreadLocalModelStateFilter.java:77)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.InitAuthorizingModelFilter.doFilter(InitAuthorizingModelFilter.java:71)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.JDBCSessionLoggingFilter.doFilter(JDBCSessionLoggingFilter.java:57)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.SessionMutexFilter.executeFilter(SessionMutexFilter.java:75)
    at com.vontu.manager.filters.AsyncExclusionFilter.doFilter(AsyncExclusionFilter.java:56)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.InitSessionStateFilter.doFilter(InitSessionStateFilter.java:94)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99)
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.NoCacheHeaderFilter.doFilter(NoCacheHeaderFilter.java:49)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.UserAgentFilter.doFilter(UserAgentFilter.java:90)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at org.apache.catalina.filters.FailedRequestFilter.doFilter(FailedRequestFilter.java:94)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.ParamFilter.doFilter(ParamFilter.java:53)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:124)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.security.csrf.CsrfProtectionTokenFilter.doFilter(CsrfProtectionTokenFilter.java:78)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at com.vontu.manager.filters.P3PHeaderFilter.doFilter(P3PHeaderFilter.java:54)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:320)
    at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:127)
    at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:91)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:119)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:170)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:116)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:64)
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56)
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
    at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:215)
    at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:178)
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)
    at sun.reflect.GeneratedMethodAccessor325.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:282)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:279)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:314)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:47)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:149)
    at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:145)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
    at com.vontu.login.valve.IpCatcherValve.invoke(IpCatcherValve.java:86)
    at com.vontu.login.valve.CharacterEncodingValve.invoke(CharacterEncodingValve.java:64)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
    at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:651)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
    at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:412)
    at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
    at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:754)
    at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1385)
    at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:748)

    Has anyone else had this issue on DLP 15.5 and knows how to fix?



    -------------------------------------------


  • 2.  RE: Red Error Banner "An unexpected error has occurred." when Opening Incident Reports

    Posted 14 hours ago

    Hi,


    I've did several db changes previously, but not faced the issue you are experiencing.

    Definitely it is some corruption or permission issue in the database.

    Are you using the same version of Oracle on PROD and DR?

    Did you try to switch back to the original db?

    You could try to verify the permissions of the oracle user based on the oracle_create_user.sql script. See chapter "Creating the Oracle user account for Symantec Data Loss Prevention on Windows" on page 25:

    https://techdocs.broadcom.com/content/dam/broadcom/techdocs/symantec-security-software/information-security/data-loss-prevention/generated-pdfs/Symantec_DLP_15.x_Oracle19c_Implementation_Guide.pdf

    If that does not help I would ask the DBA to make an export of the working PROD db and test with that. That way you could prove that the mirroring was not perfect.

    Good Luck!
    Barnabas

    -------------------------------------------