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Not able to restart JDE agent

  • 1.  Not able to restart JDE agent

    Posted Aug 12, 2024 03:25 PM

    Hi All,

    We have an issue with JDE agent. When we try to restart JDE agent it went down continuously. We found this below error:-


    Thanks,
    Shubham



  • 2.  RE: Not able to restart JDE agent

    Broadcom Employee
    Posted Aug 12, 2024 06:56 PM

    Can you try starting the agent on the OS where it is installed instead of from the AWI? Does it start? Is a log generated?


    Original Message


  • 3.  RE: Not able to restart JDE agent

    Posted Aug 12, 2024 07:25 PM
      |   view attached

    Hi Ian,

     

    Yes, we tried to restart the agent from agent server also, but it is not coming up. The logs generated as below: -

    20240812/222539.293 - U02000159 Initiate reconnect to the AE system.
    20240812/222539.294 - U02000072 Connection to system 'AUTOMIC' initiated.
    20240812/222539.295 - U02000011 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group/10.217.1.36:2217' initiated.
    20240812/222539.296 - U02000012 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group:2217' denied.
    20240812/222539.296 - java.net.ConnectException: Connection refused
    20240812/222539.300 - U02000012 Connection to Server 'FRPRGCOGWAWA01:2218' denied.
    20240812/222539.300 - java.net.UnknownHostException: FRPRGCOGWAWA01: FRPRGCOGWAWA01: unknown error
    20240812/222539.301 - Failed to connect to any CP.

    Thanks,
    Shubham


    Attachment(s)

    TXT
    ra_log_00.TXT   246 KB 1 version
    Original Message


  • 4.  RE: Not able to restart JDE agent

    Broadcom Employee
    Posted Aug 12, 2024 07:32 PM

    The agent cannot reach the CP. I can see this in the log:

    20240812/222317.931 -           cp=<server name here>:2217

    Firstly, check if there is a CP running on 2217. If so, edit the agent ini and change cp=<ip address>:2217.

    If not, you will need to start a regular CP on port 2217 and 2218


    Original Message


  • 5.  RE: Not able to restart JDE agent

    Broadcom Employee
    Posted Aug 12, 2024 07:37 PM

    I would also comment out the lines below  [CP_LIST]. This list is built automatically when the agent connects on the 'cp='


    Original Message


  • 6.  RE: Not able to restart JDE agent

    Posted Aug 12, 2024 10:21 PM

    Hi Ian,

    We tried to restart the agent from the agent server also but it is not restarting. Log is generating with below error,
    20240812/222317.854 - U02000000 Started program Agent 'RICJDEP1-E1-PRF', version '12.3.1+hf.3.build.1576238204865', changelist '1576148265'.
    20240812/222317.856 - U02000232 Build Date: '2019-12-13', '12:57:03'
    20240812/222317.856 - U02000037 Started Agent with INI file '/home/jde920/automic_EMEA/Agents/RA.JDEdwards/bin/ucxjcitx.ini'.
    20240812/222317.857 - U02000090 Java Runtime Environment version: '1.8.0_181'
    20240812/222317.858 - U02000091 Java Runtime Environment vendor: 'IBM Corporation'
    20240812/222317.859 - U02000113 Path for native libraries: '/mnt/JDE92_BIN_PRD_REP_01/java32/jre/lib/ppc/default:/mnt/JDE92_BIN_PRD_REP_01/java32/jre/lib/ppc:/mnt/JDE92_BIN_PRD_REP_01/java32/jre/lib/ppc/j9vm:/mnt/JDE92_BIN_PRD_REP_01/java32/jre/lib/ppc:/mnt/JDE92_BIN_PRD_REP_01/java32/jre/../lib/ppc:/mnt/JDE92_BIN_PRD_REP_01/java32/jre/lib/icc:/mnt/JDE92_BIN_PRD_REP_01/java32/jre/lib/ppc/j9vm:/mnt/JDE92_BIN_PRD_REP_01/java32/jre/lib/ppc:/mnt/JDE92_BIN_PRD_REP_01/jdedwards/e920/system/lib:/mnt/JDE92_BIN_PRD_REP_01/jdedwards/e920/system/libv32::/oraprdbin/oracle/product/12.2.0/client_1/lib32:/oraprdbin/oracle/product/12.2.0/client_1/lib:::/mnt/JDE92_BIN_PRD_REP_01/java32/jre/lib/ppc/j9vm:/mnt/JDE92_BIN_PRD_REP_01/java32/jre/lib/ppc:/mnt/JDE92_BIN_PRD_REP_01/jdedwards/e920/system/lib:/mnt/JDE92_BIN_PRD_REP_01/jdedwards/e920/system/libv32::/oraprdbin/oracle/product/12.2.0/client_1/lib32:/oraprdbin/oracle/product/12.2.0/client_1/lib::/usr/lib'
    20240812/222317.864 - U02000192 Operating system: 'AIX', version: '7.2'.
    20240812/222317.865 - U02000193 JVM Architecture: 'ppc'
    20240812/222317.866 - U02000110 Maximum Heap Memory: '2048' MB
    20240812/222317.866 - ------------------------------------------------------------------------------------------
    20240812/222317.869 -           [GLOBAL]
    20240812/222317.870 -           ;
    20240812/222317.870 -           ; name: Name of the agent (or proxy agent)
    20240812/222317.870 -           ; The agent name is limited to 32 of the following characters: A-Z, 0-9, _, ., $, @, - and #.
    20240812/222317.871 -           ; Hyphens ("-") are only allowed in agent names. They must not be used in the names of any other objects.
    20240812/222317.872 -           ;
    20240812/222317.872 -           name=RICJDEP1-E1-PRF
    20240812/222317.873 -           ;
    20240812/222317.873 -           ; system: AE system name
    20240812/222317.874 -           ; The name can consist of a maximum of 8 characters. Allowed are the upper-case letters A to Z, numbers and "_".
    20240812/222317.875 -           ;
    20240812/222317.875 -           system=AUTOMIC
    20240812/222317.875 -           ;
    20240812/222317.876 -           ; language: The Language(s) in which the log messages are displayed.Always a pair of languages separated by comma enclosed in brackets.
    20240812/222317.877 -           ; if a message text is not available in the primary language the secondary language will be taken.
    20240812/222317.878 -           ; E - english
    20240812/222317.878 -           ; D - german
    20240812/222317.878 -           ; F - french
    20240812/222317.879 -           ;
    20240812/222317.879 -           language=(E,D)
    20240812/222317.880 -           ;
    20240812/222317.880 -           ; logging: Full file name pattern for log file names
    20240812/222317.880 -           ; $$ is replaced by the purpose of a Process (CP or WP or JWP or DBSERVICE). No replacements in other components
    20240812/222317.881 -           ; * is replaced by the 3 digit number of a Worker Process.
    20240812/222317.882 -           ; ## is replaced by the log file sequence number after the existing log files' corresponding numbers have been raised by one during startup of the component.
    20240812/222317.883 -           ; z/OS components only:
    20240812/222317.883 -           ; If you comment this parameter, this log file is stored in JES. Also refer to the parameter logpurgeclass= which is described below.
    20240812/222317.884 -           ; The following parameters can be added if the log is written to a dataset (after the dataset name and separated by semicolons):
    20240812/222317.885 -           ; "recfm" = (all 27 z/OS plus * and A record formats are valid)
    20240812/222317.886 -           ; "lrecl" = (0, each positive number up to 32760 and X for each reclen)
    20240812/222317.886 -           ; "blksize" = (0, each positive number up to 32760)
    20240812/222317.887 -           ; "space" = ([CYL,TRK],(prim,sec,directory))
    20240812/222317.887 -           ;
    20240812/222317.888 -           logging=../temp/ra_log_##.TXT
    20240812/222317.888 -           ;
    20240812/222317.889 -           ; logCount: number of log files being kept on disk
    20240812/222317.889 -           ;
    20240812/222317.889 -           logCount=10
    20240812/222317.890 -           ;
    20240812/222317.890 -           ; helplib: name of the message text library
    20240812/222317.891 -           ;
    20240812/222317.891 -           helplib=uc.msl
    20240812/222317.891 -           ;
    20240812/222317.892 -           ; checkRegisteredfile: This optional field is available for OEBS agents used in a multi node system with different operating systems.
    20240812/222317.893 -           ; In this case, this variable should be set to 0 and no check will be performed. Therefore, the RA agent can register files that may not be valid file names on the OS where the RA agent runs.
    20240812/222317.894 -           ; 0 - Registered files are not checked.
    20240812/222317.894 -           ; 1 - Registered files are checked.
    20240812/222317.895 -           ;
    20240812/222317.895 -           checkRegisteredfile=1
    20240812/222317.896 -           ;
    20240812/222317.896 -           ; max_logging_kb: The maximum size of the log file in kilobytes.
    20240812/222317.897 -           ; A new log file is created when the size that you specify here has been reached.
    20240812/222317.897 -           ; The default value will be used when the value "0" is set.
    20240812/222317.898 -           ;
    20240812/222317.898 -           max_logging_kb=10000
    20240812/222317.899 -           ;
    20240812/222317.899 -           ; LogMaxSize: The maximum size of the log file.
    20240812/222317.900 -           ; A new log file will be created when the limit that has been defined here is reached.
    20240812/222317.900 -           ; The default value will be used when you set the value "0".
    20240812/222317.901 -           ; You can use one of the following suffixes with this value:
    20240812/222317.901 -           ; k...kilo, M...mega, G...giga
    20240812/222317.902 -           ; Examples: 100k corresponds to 100 kilobytes, 20M to 20 megabytes and 1G to 1 gigabyte.
    20240812/222317.903 -           ;
    20240812/222317.903 -           LogMaxSize=
    20240812/222317.903 -           
    20240812/222317.904 -           [TRACE]
    20240812/222317.904 -           ;
    20240812/222317.904 -           ; file: The path and the file name of the trace file.
    20240812/222317.905 -           ; Any file name for a text file with several place holders for current system information:
    20240812/222317.906 -           ; $$ is replaced by server process type (WP or CP) in the context of a server process.
    20240812/222317.906 -           ; *  is replaced by the three-digit process number in the context of a server process.
    20240812/222317.907 -           ; ## is replaced by 00 after the available trace files' corresponding numbers have been raised by one during startup of a trace.
    20240812/222317.908 -           ; xxx is replaced by the three-digit abbreviation of the respective unix version (unix agent only).
    20240812/222317.909 -           ; z/OS components only:
    20240812/222317.909 -           ; The following parameters can be added (after the dataset name and separated by semicolons) if the log is written to a dataset:
    20240812/222317.910 -           ; "recfm" = (all 27 record formats of z/OS plus * and A are valid)
    20240812/222317.911 -           ; "lrecl" = (0, each positive number up to 32760 and X for each reclen)
    20240812/222317.911 -           ; "blksize" = (0, each positive number up to 32760)
    20240812/222317.912 -           ; "space" = ([CYL,TRK],(prim,sec,directory))
    20240812/222317.912 -           ;
    20240812/222317.913 -           file=../temp/ra_trace_##.txt
    20240812/222317.913 -           ;
    20240812/222317.913 -           ; trccount: Number of stored trace files
    20240812/222317.914 -           ;
    20240812/222317.914 -           trccount=10
    20240812/222317.915 -           ;
    20240812/222317.915 -           ; TraceMaxSize: The maximum size of the trace file.
    20240812/222317.916 -           ; A new trace file will be created when the limit that has been defined here is reached.
    20240812/222317.916 -           ; You can use one of the following suffixes with this value:
    20240812/222317.917 -           ; k...kilo, M...mega, G...giga
    20240812/222317.917 -           ; Examples: 100k corresponds to 100 kilobytes, 20M to 20 megabytes and 1G to 1 gigabyte.
    20240812/222317.918 -           ;
    20240812/222317.918 -           TraceMaxSize=
    20240812/222317.919 -           ;
    20240812/222317.919 -           ; max_trace_kb: The maximum size of the trace file in kilobytes.
    20240812/222317.920 -           ; A new trace file will be created when the limit that has been defined here is reached.
    20240812/222317.920 -           ; The default value will be used the value "0" is set.
    20240812/222317.921 -           ;
    20240812/222317.921 -           max_trace_kb=10000
    20240812/222317.922 -           ;
    20240812/222317.922 -           ; tcp/ip: traceflag
    20240812/222317.923 -           ;
    20240812/222317.923 -           tcp/ip=0
    20240812/222317.923 -           ;
    20240812/222317.924 -           ; ra: Trace flag of the Rapid Automation agent
    20240812/222317.924 -           ; Allowed values: "0" (default value) to "12"
    20240812/222317.925 -           ; 0 - Rapid Automation trace-file writing is deactivated.
    20240812/222317.925 -           ; 1..9 - Rapid Automation trace-file writing is activated at the specified level. "1" is the lowest level, "9" is full trace.
    20240812/222317.926 -           ; 10..12 - Full trace is set, additionally third-party library trace is set if it exists. The Web Service agent has third-party trace.
    20240812/222317.927 -           ;
    20240812/222317.927 -           ra=0
    20240812/222317.928 -           
    20240812/222317.928 -           [TCP/IP]
    20240812/222317.928 -           ;
    20240812/222317.929 -           ; cp: Address of the communication process in the AE system to which the component should connect.
    20240812/222317.930 -           ; Allowed formats:
    20240812/222317.930 -           ; DNS Name:Port number
    20240812/222317.930 -           ; TCP/IP Address:Port number
    20240812/222317.931 -           ;
    20240812/222317.931 -           cp=FRPRGCOGWAWA01.pernod-ricard.group:2217
    20240812/222317.932 -           ;
    20240812/222317.932 -           ; bindAddr: IP address the component uses to connect.
    20240812/222317.933 -           ; Use this parameter if the connection should be established via a particular IP address (for example, the computer has more than one network interface card).
    20240812/222317.934 -           ;
    20240812/222317.934 -           ;bindAddr=111.1.1.1
    20240812/222317.934 -           ;
    20240812/222317.935 -           ; connect: The time interval in seconds for the reestablishment of connections after a loss of connection.
    20240812/222317.936 -           ;
    20240812/222317.936 -           ; For the Automation Engine: reconnect between Server Processes
    20240812/222317.936 -           ; For Agents: reconnect to the Engine
    20240812/222317.937 -           ; For the zOS Event Monitor:  reconnect to the Agent
    20240812/222317.938 -           ; For the Proxy: reconnect to Automation Engine or Server Proxy
    20240812/222317.938 -           ;
    20240812/222317.938 -           connect=20
    20240812/222317.939 -           
    20240812/222317.939 -           [AUTHORIZATION]
    20240812/222317.940 -           ;
    20240812/222317.940 -           ; initialPackage: The name and the path of the file that includes the authentication package (company-key file).
    20240812/222317.941 -           ; This parameter must be specified if you use the authentication methods "Server" or "Server and Agent". Any attempt to log in fails if the company-key file cannot be found.
    20240812/222317.942 -           ; When the agent starts, it reads the company-key file and stores its information in the file that is specified in the parameter KeyStore=. The first file is deleted afterward.
    20240812/222317.943 -           ;
    20240812/222317.943 -           initialPackage=
    20240812/222317.944 -           ;
    20240812/222317.944 -           ; keystore: The name and the path of the file that includes the information of the authentication package (see parameter InitialPackage=).
    20240812/222317.945 -           ; If no file name and/or path is specified, the system uses the name (file ending *.kstr) or the path of the agent's INI file. If you define a file name, the ending *.kstr is not automatically appended.
    20240812/222317.946 -           ; The KeyStore file is created when the agent starts for the first time. You must not delete, rename or move it subsequently. Regardless of the authentication method that you use, any attempt to log in will fail if the agent cannot find this file when it starts. In this case, you must open the menu item "Renew transfer key" in the affected agent's System Overview.
    20240812/222317.948 -           ;
    20240812/222317.948 -           keystore=
    20240812/222317.949 -           
    20240812/222317.949 -           [RA]
    20240812/222317.949 -           ;
    20240812/222317.949 -           ; cache_Directory: Directory to which the agent should cache the RA Solutions.
    20240812/222317.950 -           ;
    20240812/222317.950 -           cache_Directory=cache
    20240812/222317.951 -           ;
    20240812/222317.951 -           ; lib_Directory: Directory that contains external libraries that are not part of the solution (such as ojdbc6.jar)
    20240812/222317.952 -           ;
    20240812/222317.952 -           lib_Directory=lib
    20240812/222317.953 -           ;
    20240812/222317.953 -           ; reportPadding: determines the number of spaces padded between time stamp and content in a report.
    20240812/222317.954 -           ; 0..9 - number of blank spaces
    20240812/222317.954 -           ;
    20240812/222317.954 -           reportPadding=8
    20240812/222317.955 -           encrypt=false
    20240812/222317.955 -           
    20240812/222317.955 -           [VARIABLES]
    20240812/222317.956 -           ;
    20240812/222317.956 -           ; UC_EX_HOST_ROLE: Role of the Agent, which is the name that can be used as a filter in Agent groups.
    20240812/222317.957 -           ;
    20240812/222317.957 -           ;UC_EX_HOST_ROLE=
    20240812/222317.957 -           ;
    20240812/222317.958 -           ; UC_EX_PATH_CACHE: Directory is used to store client-wide resources.
    20240812/222317.958 -           ;
    20240812/222317.959 -           ;UC_EX_PATH_CACHE=
    20240812/222317.959 -           ;
    20240812/222317.959 -           ; UC_EX_PATH_BIN: Path to Agent binaries
    20240812/222317.960 -           ;
    20240812/222317.960 -           UC_EX_PATH_BIN=.
    20240812/222317.960 -           ;
    20240812/222317.961 -           ; UC_EX_PATH_JOBREPORT: Path to which the Agent writes job reports
    20240812/222317.961 -           ;
    20240812/222317.962 -           UC_EX_PATH_JOBREPORT=../temp
    20240812/222317.962 -           ;
    20240812/222317.962 -           ; UC_EX_PATH_TEMP: Path to which the Agent writes log and trace files
    20240812/222317.963 -           ;
    20240812/222317.963 -           UC_EX_PATH_TEMP=../temp
    20240812/222317.964 -           ;
    20240812/222317.964 -           ; UC_HOST_JCL_VAR: The reference to Includes that are used when the job is generated. (JCL Variant)
    20240812/222317.965 -           ; These are generally the Includes HEADER.*, TRAILER.* and RESTART.* of the system client 0000. User-defined Includes can also be used.
    20240812/222317.966 -           ;
    20240812/222317.966 -           UC_HOST_JCL_VAR=RA
    20240812/222317.966 -           
    20240812/222317.967 -           [CP_LIST]
    20240812/222317.967 -           ;
    20240812/222317.967 -           ; 2217: Default port number maps to example host
    20240812/222317.968 -           ;
    20240812/222317.968 -           ;2217=uc4srv01
    20240812/222317.968 -           2217=FRPRGCOGWAWA01.pernod-ricard.group
    20240812/222317.969 -           2218=FRPRGCOGWAWA01
    20240812/222317.969 -           
    20240812/222317.970 - ------------------------------------------------------------------------------------------
    20240812/222317.970 - U02000071 Current directory: /home/jde920/automic_EMEA/Agents/RA.JDEdwards/bin
    20240812/222317.971 - U02000066 Host information: Host name='RICJDEP1', IP address='172.18.102.210'
    20240812/222317.972 - U02000066 Host information: Host name='RICJDEP1', IP address='172.18.105.49'
    20240812/222317.973 - U02000066 Host information: Host name='RICJDEP1', IP address='192.168.0.173'
    20240812/222317.974 - U02000066 Host information: Host name='RICJDEP1', IP address='172.18.107.87'
    20240812/222317.975 - U02013312 Directory for file cache: 'cache'
    20240812/222317.977 - U02013343 Lib 'file:/home/jde920/automic_EMEA/Agents/RA.JDEdwards/bin/lib/ojdbc7.jar' was loaded.
    20240812/222318.159 - U02000154 The JVM option HeapDumpOnOutOfMemoryError is not enabled: 'javax.management.InstanceNotFoundException:com.sun.management:type=HotSpotDiagnostic'.
    20240812/222318.171 - U02000072 Connection to system 'AUTOMIC' initiated.
    20240812/222318.175 - U02000012 Connection to Server 'FRPRGCOGWAWA01:2218' denied.
    20240812/222318.175 - java.net.UnknownHostException: FRPRGCOGWAWA01: FRPRGCOGWAWA01: unknown error
    20240812/222318.177 - U02000011 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group/10.217.1.36:2217' initiated.
    20240812/222318.193 - U02000012 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group:2217' denied.
    20240812/222318.194 - java.net.ConnectException: Connection refused
    20240812/222318.194 - Failed to connect to any CP.
    20240812/222318.205 - U02000159 Initiate reconnect to the AE system.
    20240812/222318.206 - U02000072 Connection to system 'AUTOMIC' initiated.
    20240812/222318.206 - U02000011 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group/10.217.1.36:2217' initiated.
    20240812/222318.207 - U02000012 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group:2217' denied.
    20240812/222318.208 - java.net.ConnectException: Connection refused
    20240812/222318.208 - U02000012 Connection to Server 'FRPRGCOGWAWA01:2218' denied.
    20240812/222318.209 - java.net.UnknownHostException: FRPRGCOGWAWA01
    20240812/222318.209 - Failed to connect to any CP.
    20240812/222318.210 - U02000196 Next attempt to create a CP connection in '20' seconds.
    20240812/222338.360 - U02000159 Initiate reconnect to the AE system.
    20240812/222338.361 - U02000072 Connection to system 'AUTOMIC' initiated.
    20240812/222338.362 - U02000011 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group/10.217.1.36:2217' initiated.
    20240812/222338.363 - U02000012 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group:2217' denied.
    20240812/222338.364 - java.net.ConnectException: Connection refused
    20240812/222338.368 - U02000012 Connection to Server 'FRPRGCOGWAWA01:2218' denied.
    20240812/222338.368 - java.net.UnknownHostException: FRPRGCOGWAWA01: FRPRGCOGWAWA01: unknown error
    20240812/222338.369 - Failed to connect to any CP.
    20240812/222338.369 - U02000196 Next attempt to create a CP connection in '20' seconds.
    20240812/222358.526 - U02000159 Initiate reconnect to the AE system.
    20240812/222358.526 - U02000072 Connection to system 'AUTOMIC' initiated.
    20240812/222358.529 - U02000011 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group/10.217.1.36:2217' initiated.
    20240812/222358.530 - U02000012 Connection to Server 'FRPRGCOGWAWA01.pernod-ricard.group:2217' denied.
    20240812/222358.531 - java.net.ConnectException: Connection refused
    20240812/222358.534 - U02000012 Connection to Server 'FRPRGCOGWAWA01:2218' denied.
    20240812/222358.534 - java.net.UnknownHostException: FRPRGCOGWAWA01: FRPRGCOGWAWA01: unknown error
    20240812/222358.535 - Failed to connect to any CP.


    Original Message


  • 7.  RE: Not able to restart JDE agent

    Posted Aug 12, 2024 11:58 PM

    It is evident from the logs that the AE is not allowing connection at port 2217 and 2218. Make sure AE is up and running. Allow connectivity from RICJDEP1 to FRPRGCOGWAWA01.pernod-ricard.group:2217 and FRPRGCOGWAWA01.pernod-ricard.group:2218. Check with your windows Team ( if FRPRGCOGWAWA01 is a Windows Server ) that 2217 and 2218 ports are open.


    Original Message


  • 8.  RE: Not able to restart JDE agent

    Broadcom Employee
    Posted Aug 13, 2024 02:36 AM
    Edited by Markus Embacher Aug 13, 2024 02:36 AM

    Hi,

    the RA Agent Core release you are using is about 5 years old and out of support and out of maintenance. Please plan to upgrading to a supported release.

    From the logs I can see that you are using IBM Java. For the RA Core and RA JDE in 12.3 we only support Oracle JAVA according to the Compatibility Matrix.
    https://downloads.automic.com/tools/compatibility_matrix?compatibility-mode=component&offering_version_id=1655742146933&lifecycle_entity_id=1409143059253&component_id=1409731986655&version_id=1548836251814 

    Also make sure that FRPRGCOGWAWA01.pernod-ricard.group is a known host to your server.

    Regards, Markus


    Original Message


  • 9.  RE: Not able to restart JDE agent

    Broadcom Employee
    Posted Aug 13, 2024 11:32 AM

    did you get the agent working? 

    Can you do a telnet to the AE server on port 2217?


    Original Message


  • 10.  RE: Not able to restart JDE agent

    Posted Aug 13, 2024 01:04 PM

    Hi Ian,

    Yes, the agent is working now. 

    Thanks,

    Siddharth


    Original Message


  • 11.  RE: Not able to restart JDE agent

    Broadcom Employee
    Posted Aug 13, 2024 01:32 PM

    Hi Siddharth, kindly share how you fixed the issue. Thank you! Regards, Markus


    Original Message


  • 12.  RE: Not able to restart JDE agent

    Posted Aug 14, 2024 02:51 AM

    Hello Mark,

    Along with JDE agent, there is a AIX agent in the same server which was also not connecting and it had the below error in the logs,

    20240813/130418.398 - U02003041 Invalid 'chmod()' call, file name '/home/jde920/automic_EMEA/Agents/aix/temp'. Error code: ('1' - 'Not owner')
    20240813/130418.398 - U02000041 Shutdown Agent 'RICJDEP1'.
    20240813/130418.399 - U02000002 Agent 'RICJDEP1' version '12.3.1+hf.4.build.1576940004687' ended abnormally.

    We chomoded the main folder (/home/jde920) where agent files were installed with chmod 777, and restarted the agent service.

    Somehow both the agents connected to AE.

    Thank you!


    Original Message