Not able to download Endpoint Protection from Broadcom site

[Nicholas Chillscyzn]

I am not able to download Symantec  Endpoint Protection versions 14.3.10 and .9 from the broadcom site. I get a red circle when trying to choose those from the site. All other versions are fine.

[Russ_V]

Hi Nicholas, 

Thanks for using the Broadcom Community!

Broadcom Support doesn't manage Support Portal access, so I would suggest you reach out to my Broadcom Customer Care team to assist with this issue. 

See below for more details: 
https://support.broadcom.com/web/ecx/software-contact-support

Best,

Russ_V

[Vas Nittis]

I have the same problem, like other users too. B. Customer Care redirected me to my vendor. Surely this should be a Broadcom Support issue.

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[Russ_V]

Hi Vas, 

Thanks for responding.  When in doubt, reach out to the Broadcom Customer care team who will direct you further.  There are scenarios in which our customers are redirected elsewhere when a 3rd party reseller is involved. 

Best,

Russ_V

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