New API limitation on Device Detail Get-requests from SES API

[Fredrik Arndal]

Hello all, 

Following the API-maintenance job that was completed on September 11th/12th, we have had issues with our Pyhton API script.
Endpoint Security Maintenance (Europe & India Region) September 11, 2024 | History | Symantec Endpoint Security Complete | Broadcom Service Status 

The script is looping through the device list and requesting device details for all of our devices daily. This has worked without any issues for several years, however following the maintenance, there now looks to be a quota on the "device details" category at 5000 request per hour per customer. The script is stopping after 5000 requests. 

API Quota Explained: About Symantec Endpoint Security APIs - No information regarding device details category. 

The environment the script is running in is has 8000-10000 devices. 
This limitation makes no sense to me, and I cannot find this limitation documented anywhere. 

Anyone have any insights or tips/trick regarding this issue? 
I'm looking to get into contact with anyone involved with the development or maintenance of the SESC API.

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Kind regards
Fredrik Arndal

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[Fredrik Arndal]

Managed to solve the issue using the "include_details=true" parameter for the GET-request "https://api.sep.eu.securitycloud.symantec.com/v1/devices", I can then request 500 device details for each request, and the API quota is no longer a issue. 

[Ronny Buchmann]

Hi Fredrik,

you can get the same details already when retrieving the device list, you
need to set parameter include_details to true. So an additional call for
each device is unnecessary. I think the request limit on this makes some
sense.
If this doesn't help, I would just open a support ticket. I also had one
regarding the API and it reached the right people.

Best regards
Ronny Buchmann