Maintenance Notice: support.nimsoft.com - Sunday, February 2, 2025, from 7 AM GMT to 10 AM GMT

[Ravishu Arora]

As part of the changes in the authentication technology used at Broadcom, support.nimsoft.com will be under maintenance and unavailable on Sunday, February 2, 2025, from 7 AM GMT to 10 AM GMT. If you have already completed the activation steps listed in this article, after this maintenance, you can start using your new credentials for support.nimsoft.com as well. You DO NOT need to undertake the activation steps again. Your old (existing) credentials will stop working on 7th February 2025.

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Principal Product Manager
Broadcom Software
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[Petr Ketner]

Hello Ravishu,

to be honest I did not see any announcement about the fact that support.nimsoft.com will not be included in same maintenance window as the main broadcom support portal.

These days where ITs use password managers and dont store previous passwords, it would be really helpful, because activation steps in the link you shared, made support.nimsoft.com account unavailable because of wrong password.

Next time would be fine to let people know what could happen.

Regards

Petr

[Ravishu Arora]

Hi Petr,

I understand and apologize for the inconvenience caused. Hopefully things would get back to normal after our planned maintenance. In the mean time, should you need any probe package, please contact our support and they should be able to help you out.

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Principal Product Manager
Broadcom Software
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[Joakim E]

I still cannot login to support.nimsoft.com. Did the maintenance work as expected?

[Petr Ketner]

Hello, 

Same here. 

,,Your old (existing) credentials will stop working on 7th February 2025." - Does this mean that ,,new" (respectively Broadcom portal password) will start to work on 7th February as the old one will stop to work?

Regards

Petr

[Ravishu Arora]

The maintenance was successfully completed. Till 7th Feb, both the old credentials as well as the new credentials created at Broadcom portal should work. After that, the old credentials would stop working.

For now, please try with both sets of credentials and let us know if either of them work. If not, you may open a support case for tracking while we investigate potential issues.

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Principal Product Manager
Broadcom Software
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[Petr Ketner]

None of passwords works now. 

Broadcom portal password(which is working on Broadcom portal), neither old BC portal passwords are working. 

Case was already logged last week (27th of the January) on Broadcom portal - {Case#36090901}. 

Fun fact: Tech supp didnt even know that there is ongoing maintenance on support.nimsoft.com to archieve working solution ;)

I will try to reset password for Broadcom portal, then I will get back to inform you here.

Regards

Petr

[Petr Ketner]

So support.nimsoft.com login doesnt work even with the new password after the reset.

Cache&Cookies got cleared before the first attempt.

Regards

[Ravishu Arora]

An issue was identified post migration of authentication mechanism of support.nimsoft.com over the weekend. It has now been fixed and users can now log in using their new credentials created by following the upgrade article for support.broadcom.com. The old credentials WILL NOT WORK anymore.

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Principal Product Manager
Broadcom Software
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[Petr Ketner]

I can confirm that login is now working with the newest password, thank you!

Regards