Live Update on Different Server.

[DATEC]

Hi.

I use the latest Version 14.3 RU10 on 3 Servers.

All 3 Servers stop  there Updates at Monday 9 of June with Error "Failed to connect to the LiveUpdate server."

What can i do?

Thanke

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Initializing...
Connecting to HTTPS://liveupdate.symantec.com/...
Failed to connect to the LiveUpdate server.

Session summary: 0 update(s) available, 0 update(s) installed.
LiveUpdate session is complete.

.Greetings

D. Manske   

[Russ_V]

Hi Datec, 

Thanks for using the Broadcom Community! 

To better assist you with this issue you'll need to work with your networking team to make sure that the outbound traffic from your On Prem SEPM manager is still allowed through the firewall.  

This issue can occur when Firewall rules are reconfigured or a system proxy is changed to no longer allow this traffic to pass through.  

Kindly refer to kb: https://knowledge.broadcom.com/external/article/151267/determine-whether-your-firewall-is-block.html to resolve this issue. 

If additional assistance is required then kindly open a ticket with Support for further assistance. 

Best,

Russ_V

[Brad Moss]

Hello there, could you find the cause? Same is happening here...

[DATEC]

Hello.

Thank you for your answers. 

This happens only on my Windows 2012 Server. 

@Brad: Yes, I find a solution.

Install the Microsoft Easy Fix from this site: (under Update detail information)

Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows - Microsoft Support

Restart Server and Liveupdate works. :)

Greetings

Detlef

[Russ_V]

DATEC,

Thanks for your response.  

I'm glad that resolved your issue.  

Also as an FYI, back on May 1, 2025 - TLS 1.0 and 1.1 support was deprecated on LiveUpdate Servers per kb: 
https://knowledge.broadcom.com/external/article/390360

NOTE: This changed on May 1st, so since your issue didn't start until June 9th I didn't think this was relevant. 

For any others that look at this thread make sure to update your problem systems to TLS 1.2 (or higher) for best results. 

Best,

Russ_V

[Brad Moss]

Thank you DATEC!!!