Automic Workload Automation

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  • 1.  JDE job not ending in Automic

    Posted 3 days ago

    Hi team,

    We are currently facing an issue with one of the JDE jobs. The job has successfully completed in JDE; however, in Automic, it continues to show as active.
    We have already reviewed the job, workflow, and agent logs but were unable to identify the root cause.

    Log report.

    We encountered similar behavior with other JDE jobs earlier this week.
    Kindly assist us in investigating this issue. Please let us know if you require any additional information from our end.

    Thanks,
    Gagan S N



  • 2.  RE: JDE job not ending in Automic

    Broadcom Employee
    Posted 3 days ago

    Hi @Gagan S N

    please make sure to use the latest available version of RA JD Edwards which is v2.2.8 which was released in January 2025.

    see https://downloads.automic.com/downloads/advanced_mode?selected_tab=id_search-result-files&lifecycle_entity_id=1409731986380&major_version_id=1718612398580&search=

    Also make sure that all the other involved components such as AE or AWI are on an up-to-date version (v21.0.14 or v24.4.1).

    If you are already using the latest published versions, please get in contact with Support to open a ticket. Otherwise update/upgrade your system and check if the problem still exists.

    Michael



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    Michael K. Dolinek

    Engineering Program Manager | Agile Operation Division
    Broadcom Software
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    Original Message