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JDE agent not starting after upgrading to new Software(2.2.7+)

  • 1.  JDE agent not starting after upgrading to new Software(2.2.7+)

    Posted Nov 28, 2024 02:07 AM
    Edited by Aditya Simha S Nov 28, 2024 02:07 AM

    Hello Community,

    We have a JDE agent which gets shutting down randomly, There was some waiting jobs in AWI, we cancelled them and started the agent. However within few minutes agent shutting down and its creating a dump files in bin directory. We tried to restart the agent by increasing heap memory, however the issue is not resolved.
    We have attached the logs and dump file. Please can anyone let us know what could be the reason?

    Thanks and Regards,

    Aditya Simha S

    Attachment(s)

    log
    hs_err_pid4940.log   28 KB 1 version
    txt
    ra_trace_00.txt   5.41 MB 1 version
    TXT
    ra_log_00.TXT   23 KB 1 version


  • 2.  RE: JDE agent not starting after upgrading to new Software(2.2.7+)

    Broadcom Employee
    Posted Dec 23, 2024 02:33 PM

    Hello Aditya,

    Please create a Support ticket so that your logs can be reviewed and recommendation for a resolution shared.

    Thank you,

    -Shannon



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    _______________________________________
    Shannon Hebert
    Head of AOD Automation Support
    Broadcom Software | Agile Operations Division
    _______________________________________
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    Original Message