java_jre 2.17 upgrade failing on Linux RHEL7

[Joakim E]

The java_jre 2.17 that comes with CU9 fails to deploy on RHEL7.9 - jre-8u382b05-linux-x64.7z is not extracted. When trying to run the extraction manually I get:

extracting bundled_jre_filename: jre-8u382b05-linux-x64.7z
./jre/7zz: /lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by ./jre/7zz)
./jre/7zz: /lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by ./jre/7zz)

However, if I reinstall java_jre 2.16 and run the extraction for jre-8u382b05-linux-x64.7z  it works. So, it seems java_jre 2.17 requires a newer gcc version. This is not mentioned in the release notes. Anybody ran into the same problem?

[Stephen Danseglio]

Hi Joakim,

This is a known issue but the KB article is not fully published yet.

20.4 CU9 upgrade fails to Linux system ADE or java_jre 2.17 install completes but java probes fail to start after

 

20.4 CU9 update fails at "[14/53] Configuring Automated Deployment Engine probe ..".

 

It is determined that the installation of the 2.17 java_jre package failed during extraction of the package.

 

If you run the command that is in package manually on the linux host will get the following error:

 

# ./jre/extract_jre.sh jre-8u382b05-linux-x64.7z

extracting bundled_jre_filename: jre-8u382b05-linux-x64.7z

./jre/7zz: /lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by ./jre/7zz)

./jre/7zz: /lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by ./jre/7zz)

 

Environment:

Release: 20.4 CU9

Component: java_jre

 

Resolution

 

1. login to the linux robot
2. traverse to the ../nimsoft/jre directory
3. rename the 7zz file
4. copy in the attached file, and rename it to 7zz
5. change directory to ../nimsoft
6. run the following command: ./jre/extract_jre.sh jre-8u382b05-linux-x64.7z
7. validate that the directory is created

 

If the installation is still running you can try to start ADE to see if it will continue, otherwise, start the installer again.

Steve

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Support Engineer
Broadcom
US
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[Joakim E]

Thank you Steve,

So the KB article is just about to be published?

[Stephen Danseglio]

Yes, it is now Published.

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Support Engineer
Broadcom
US
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