Issue Starting Agent After Upgrade from V21.X to V24.3 on AIX 7.2 with Oracle 19C

[Siva Shankar Parimisetty]

Hello Everyone,

We recently performed an upgrade from V21.X to V24.3, and the upgrade process was successful. We were able to start the services without any issues. However, when attempting to start the agent, we encountered the following error:

exec(): 0509-036 Cannot load program ./ucxja64 because of the following errors:
        0509-150   Dependent module libstdc++.a(libstdc++.so.6) could not be loaded.
        0509-022 Cannot load module libstdc++.a(libstdc++.so.6).
        0509-026 System error: A file or directory in the path name does not exist.

We are running on AIX 7.2 OS with Oracle 19C.

Has anyone experienced a similar issue or have any suggestions on how to resolve it? Any help or pointers would be greatly appreciated!

Thank you in advance!

Regards,
Parimisetty

[Krum Ganev]

Hello,

Since few versions already Broadcom are not shipping the unix libraries along the agent.

They are in different .tar file in the full Automic pack.

https://docs.automic.com/documentation/WEBHELP/English/all/components/DOCU/24.4.0/Automic%20Automation%20Guides/Content/InstallAgents/InstallAgentUNIX.htm#link3

You either need to install them or if your system already have them (most cases) you need to define LIBPATH in your .profile (for linux is LD_LIBRARY_PATH).

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Automic SME @ DXC.Technology
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[Siva Shankar Parimisetty]

Hi Krum Ganev,

Thanks for the response, Krum Ganev. We appreciate your assistance!

We have already extracted and are using libgcc_s.a and libstdc++.a from an external resource, but we are still encountering the same error when attempting to start the agent. 

Could you please confirm the mandatory libraries required to successfully start the agent? Additionally, are there any specific versions or dependencies we should be aware of?

Regards,
Parimisetty