Incorrect email notifications

[Cristi Mitrana]

Hello,

I've started getting today a few email notifications on a few topics from Communities I'm not part of.

Even for the Communities that I'm interested and have subscribed I turned off the Email notifications. Thinking that I was - mistakenly - subscribed to some extra Communities, I've followed the 'Unsubscribe link from one of the Emails, but upon hitting unsubscribe I was greeted with a message concerning a different user:

Your request to unsubscribe USER1 XYZT has been accepted and will take effect shortly.

However, this is not my account name - it seems I've been mistakenly receiving emails on behalf of another account ? Can you please check whether my email address hasn't been erroneusly associated with another account ? 

NB: if this is not the avenue to follow in order to get this fixed, let me know what's the preferred avenue. I tried to open the New Support Portal Help File link posted, but it goes to a erroneous site/

[LCode]

I have the same issue, receiving mails from threads from different community fora stating that I receive it because I am following the thread. Looking at the thread I am actually not following the thread.
So I guess something is off with the community fora.

Already disabled Participation Emails in my notification settings but this has no effect.

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Consultant at Contrinity, an Endpoint Management and Endpoint Security partner for BeNeLux.
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[Jason McClellan]

@LCode -  the vendor is researching a patch that is affecting user settings.   We are working the problem with the vendor.  We are seeing this amongst other non-Broadcom vendor-managed sites as well.  Stay tuned.  Thx  ~jm

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Jason McClellan]

@cristi mitrana  and @LCode - we are aware of the situation and are working a p1 with the vendor.   Thanks  Jason Platform Admin

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Jason McClellan]

All - the problem patch has been rolled back on 2/12/25 approximately 12:00 noon CST.  The vendor initial thought were errant follow request were made to member accounts.   When I receive the final RCA I will post.   Thank you Jason McClellan Platform Mgr.

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Jason McClellan]

@LCode and @Cristi Mitrana and all impacted community members  -  the vendor has released their RCA.

What Happened

Higher Logic Online Communities users receive an informational "following" email when other

users contribute to message threads that they've initiated or to which they've responded, to

inform them of new discussion on the message thread. Members in some Online Communities

received these "following" emails for message threads to which they had not contributed,

including for communities they were not members of.

 

Root Cause

We incorrectly updated SQL query criteria used to determine recipients of following emails.

The altered criteria were used to exclude a subset of users based on their community email

subscription settings. The update to the SQL criteria caused that subset of users to be

included rather than excluded, which caused certain members to receive additional emails.

 

Corrective Actions

➢ Code change that introduced the issue was backed out of the deployment and the re-

deployment was completed

 

➢ Code change that introduced the issue has been updated and is pending re-review and re-

testing based on information derived from incident analysis.

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Cristi Mitrana]

Thanks for the follow-up.
It does seem that the erroneous notifications are no longer sent, I haven't received any since last week.

Thank you.