Failure when updating Last Flow parameter in Enable interface

[ISAAC VELASCO]

Nice to greet you community.

In my NFA 10.0.5 environment the following anomaly has occurred.

The Last Flow parameter in the Enable Interfaces configuration is not updated

But when reviewing the equipment interface, the interface does have data.
The graph was established from January 1, 2024 to 
July 5, 2024.
Thanks in advance for the support.

[Carlos Radice]

Hi Isaac

Can be wrong Harvester IP Address in mysql parameter_descriptions.

Perform the below steps to update.

1) RDP to your Harvester, open a Command Prompt, and run:

2) Execute the below command.
Mysql -P3308 -D harvester -t -e "update parameter_descriptions set defaultValue='x.x.x.x' where parameter='harvesterIPAddress';"

3) Stop all NFA Services in your NFA Harvester and Console Servers 

4) Remove all files from: (if you are working on distributed environment the some files/folders are in another box)

:\CA\NFA\Reporter\datafiles\input  (except Staging folder)

:\CA\NFA\Reporter\datafiles\input\Staging

:\CA\NFA\Netflow\datafiles\NFMInput

:\CA\NFA\Netflow\datafiles\ReaperInput (Don't remove reaperinput files unless they are very old or .BAD files)

:\CA\NFA\Netflow\datafiles\ReaperWork

:\CA\NFA\Netflow\datafiles\HarvesterWork

5) Start all NFA Services

------------------------------
Thank you,
Carlos A. Radice
Sr Support Engineer
Broadcom Software
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[ISAAC VELASCO]

Hello Carlos, nice to greet you.

Thanks for the support, I have already carried out the recommended actions, but the parameter still cannot be updated, I attach the change that was made to the Harvester IP database.
The detail is that I have several Harvesters but this is the only one that you have a problem with, I'm still looking for errors in some logs, if you know of any other details that I can look for or perform that would be great, thank you for your support.
Isaac Velasco.

Attachment(s)

Harvester.docx   132 KB 1 version

[Carlos Radice]

Please check messages in :/CA/NFA/Reporter/Logs/PumpLogxxxx-xx-xx file

------------------------------
Thank you,
Carlos A. Radice
Sr Support Engineer
Broadcom Software
------------------------------

[ISAAC VELASCO]

Hello Carlos, nice to greet you.

When reviewing the log, PumpLogxxxx-xx-xx and the IP of the Harvester in question, the following error is constantly observed.

NQS_FIP_00200: Error retrieving http://10.136.10.134:8080/deletefile?do=deletefile&file=NFMInput/1721197800-10.136.10.134_hostg.rpr
NetQoS.FilePump.i18nFilePumpException: NQS_FIP_00200: Error retrieving http://10.136.10.134:8080/deletefile?do=deletefile&file=NFMInput/1721197800-10.136.10.134_hostg.rpr ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
   at System.Net.HttpWebRequest.GetResponse()
   at NetQoS.FilePump.ManagementServer.ExecuteNonQuery(Uri uri)
   --- End of inner exception stack trace ---
   at NetQoS.FilePump.ManagementServer.ExecuteNonQuery(Uri uri)
   at NetQoS.FilePump.ManagementServer.DeleteFile(String remotePath, String fileName)
   at NetQoS.FilePump.SourceManager.Start()
0:31:15 2 - SourceManager - :

Thanks for the help, 

Kind regards,
Isaac Velasco.

[Carlos Radice]

A 404 error connecting to the Harvester means that the File Server service on the Harvester is not reachable on port 8080.

Probably some other application causing a conflict on port 8080, run netstat -abv and check port 8080 and which application is using?

Check fileserver-wrapper.log file

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[ISAAC VELASCO]

Hello Carlos, nice to greet you.

When checking the log, fileserver-wrapper.log I found the following error.

INFO   | jvm 1    | 2024/07/15 02:01:15 | java.io.FileNotFoundException: D:\CA\NFA\Netflow\datafiles\NFMInput\1721030400-10.136.10.134_hostg.rpr (El sistema no puede encontrar el archivo especificado)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at java.io.FileInputStream.open0(Native Method)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at java.io.FileInputStream.open(FileInputStream.java:195)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at java.io.FileInputStream.<init>(FileInputStream.java:138)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.ca.im.ra.fileserver.FileServer.onGetFile(FileServer.java:253)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.ca.im.ra.fileserver.FileServer.handle(FileServer.java:34)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.ca.im.ra.fileserver.FileWebService.handle(FileWebService.java:96)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.sun.net.httpserver.Filter$Chain.doFilter(Filter.java:79)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at sun.net.httpserver.AuthFilter.doFilter(AuthFilter.java:83)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.sun.net.httpserver.Filter$Chain.doFilter(Filter.java:82)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at sun.net.httpserver.ServerImpl$Exchange$LinkHandler.handle(ServerImpl.java:675)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.sun.net.httpserver.Filter$Chain.doFilter(Filter.java:79)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at sun.net.httpserver.ServerImpl$Exchange.run(ServerImpl.java:647)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at java.lang.Thread.run(Thread.java:748)
INFO   | jvm 1    | 2024/07/15 02:01:15 | java.io.IOException: headers already sent
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at sun.net.httpserver.ExchangeImpl.sendResponseHeaders(ExchangeImpl.java:204)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at sun.net.httpserver.HttpExchangeImpl.sendResponseHeaders(HttpExchangeImpl.java:86)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.ca.im.ra.fileserver.FileServer.returnHttpStatusOnly(FileServer.java:179)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.ca.im.ra.fileserver.FileServer.returnServerError(FileServer.java:157)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.ca.im.ra.fileserver.FileServer.onGetFile(FileServer.java:275)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.ca.im.ra.fileserver.FileServer.handle(FileServer.java:34)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.ca.im.ra.fileserver.FileWebService.handle(FileWebService.java:96)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.sun.net.httpserver.Filter$Chain.doFilter(Filter.java:79)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at sun.net.httpserver.AuthFilter.doFilter(AuthFilter.java:83)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.sun.net.httpserver.Filter$Chain.doFilter(Filter.java:82)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at sun.net.httpserver.ServerImpl$Exchange$LinkHandler.handle(ServerImpl.java:675)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at com.sun.net.httpserver.Filter$Chain.doFilter(Filter.java:79)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at sun.net.httpserver.ServerImpl$Exchange.run(ServerImpl.java:647)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2024/07/15 02:01:15 |     at java.lang.Thread.run(Thread.java:748)

The netstat command test is as follows.

C:\Users\Administrador>netstat -abv | findstr 8080
  TCP    0.0.0.0:8080           LPANFAR7APP01:0        LISTENING
  TCP    10.136.10.134:8080     ITHHWNFACPAP003:57009  TIME_WAIT
  TCP    10.136.10.134:8080     ITHHWNFACPAP003:57041  TIME_WAIT
  TCP    10.136.10.134:8080     ITHHWNFACPAP003:57072  ESTABLISHED
  TCP    10.136.10.134:8080     ITHVHWNFAPPAP03:62955  TIME_WAIT
  TCP    10.136.10.134:8080     ITHVHWNFAPPAP03:62981  TIME_WAIT
  TCP    10.136.10.134:8080     ITHVHWNFAPPAP03:63015  ESTABLISHED
  TCP    [::]:8080              LPANFAR7APP01:0        LISTENING


Gracias por la ayuda, 
Saludos Cordiales,
Isaac Velasco.

[Carlos Radice]

The netstat -abv | findstr 8080 output doesn't show the which application is using run

netstat -abv > portlist.txt

------------------------------
Thank you,
Carlos A. Radice
Sr Support Engineer
Broadcom Software
------------------------------

[ISAAC VELASCO]

Hello Carlos, nice to greet you.
I send you information about the output of the command.

Thanks for the help, 

Kind regards,
Isaac Velasco.

Attachment(s)

portlist.txt   14 KB 1 version

[ISAAC VELASCO]

Hi Carlos,

Any additional comments you have to resolve the issue of updating the parameter.

Thanks for the support.