Error while fetching user interface from central archive

[Kevin Nelson]

I am on my primary hub in infrastructure manager and when I select configure on the data_engine probe I get "Error while fetching user interface from central archive" twice before it opens the probe (see attached image).



File exists and has full permissions for the user;

This has only just started doing this in the last week, any thoughts on how to fix please?
Thank you

[Garin Walsh]

There's a defect open for this already but support should be able to locate it for you and add your information.

Essentially what happened is that probe GUIs have been released with multiple versions of this dll. The whole package load facility expects to be able to check the version of the existing files and replace any that need it. So, if you are in the situation where you launch a logmon GUI that needs version 1 of nimbus_AES.dll, the tool that launches that GUI checks what's installed and what the GUI needs and makes them match. Then if you launch CDM which needs version 2 of nimbus_AES.dll, the same process is followed and it tries to replace the version 1 file with version 2 but it can't because logmon has it open. 

Generally speaking the dlls are interchangeable and you can just ignore the message.

Sometimes this is also impacted by ACLs - especially if %TEMP% is shared (doesn't look like from your screen shot) or if someone ran IM elevated as administrator for instance but the account isn't normally running apps at that level. 

The contents of that Temp\2\util directory can generally be deleted and they'll be repopulated the next time the removed files are needed.

The number in the path might change over time too but for whatever reason "2" is generally what you'll see.