Error when running windows agent

[Santiago Fernandez]

Hi everyone,

I have a somewhat urgent issue with a windows agent (v24) 

Error when running windows agent 

Checking the log, I am not able to identify the source of the problem.

Attached log.

Any ideas?

Thanks in advance

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Santiago Fernández
UC SOFTWARE
[e-mail]
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Attachment(s)

ucxjwx6_log_00.TXT   46 KB 1 version

[Michael Dolinek]

Hi @Santiago Fernandez

Looks like a certificate problem. There is no matching for pcuc4001.imi.bcn or the provided password is wrong.

I would do the following:

1.  clear the security folder specified in AUTHORIZATION::agentSecurityFolder
2. set the password in AUTHORIZATION::keyPassword
3. reset Agent in AWI client 0 - Administration - Agent List - Agent - Reset Agent Public Key
4. check the certificates in folder AUTHORIZATION::trustedCertFolder
5. check assesses permissions for all files and folders of the user who is executing the Agent e.g. Windows ServiceAccount
6. remove all entries from section JCPLIST
7. start the Agent
8. if the error still exists increase the trace level at TRACE::tcp/ip
9. clear security folder, clear JCP list
10. reset Agent public key in AWI
11. start the Agent

Michael

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Michael K. Dolinek

Engineering Program Manager | Agile Operation Division
Broadcom Software
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[Mladen Ilisinovic]

Hi,

on my  first look  it seems that CN in certificate is not same as one in config INI file:

looks like  config wants to connect to:

pcuc4001.imi.bcn:2218

check  certificate common name, aliases, or change AE
that would  be my 1st step.

part of Your log:

20250207/133957.883 - U02000377 Certificate loaded from file 'PCUC4001.cer'.
20250207/133958.399 - U00045014 Exception 'java.util.concurrent.ExecutionException: "javax.net.ssl.SSLHandshakeException: No name matching pcuc4001.imi.bcn found"' at 'java.util.concurrent.CompletableFuture.reportGet():395'.
20250207/133958.399 - U00045015 The previous error was caused by 'javax.net.ssl.SSLHandshakeException: "No name matching pcuc4001.imi.bcn found"' at 'sun.security.ssl.Alert.createSSLException():131'.
20250207/133958.399 - U00045015 The previous error was caused by 'java.security.cert.CertificateException: "No name matching pcuc4001.imi.bcn found"' at 'sun.security.util.HostnameChecker.matchDNS():234'.
20250207/133958.399 - U02000380 Could not connect to server 'pcuc4001.imi.bcn:2218'.

best regards,
Mladen

[Markus Embacher]

Hi,

what is the CN defined in your JCP server certificate? It has to be an exact match to 

pcuc4001.imi.bcn

Regards, Markus