Error Delete Device(s) Failed Please contact an administrator. + dx uim 23.4.4

[Miller Echagarreta]

Hi Dear Community.

 

Before upgrade to cu4 my users (midle) not-admin can delete devices from inventory, but now they can't

 

Before i have dx uim 23.4 cu1.

 

Is this a problem of this version uim 23.4.4 or now i need assign othe permission?.

[Jason Allen]

Try removing 'Deep Clean' option and check if that helps.  This option is intended to remove the robot from the target device, and works on robot 23.4.2 or higher. So if this Device is not also a 23.4.2+ robot that could be related.

[Miller Echagarreta]

Hi Jason.

I ran a test... but teh problem is the same ----> I tested with robot 9.40 and 23.4.4 version but isn't posible delete it

Any sugerence ?

[Christopher Pearson]

Hey Miller,

I do not think that there is a new ACL change between CU1 and CU4 for this specifically, but it may be a good idea to open a case so we can take a look.

[Stephen Danseglio]

Hi Miller,

This article I wrote some time ago on the subject may help, otherwise this could be a bug in 23.4.4 so we would have to manage it through a new case/defect, especially if we can reproduce it  

https://knowledge.broadcom.com/external/article/380433/device-deleted-successfully-with-operato.html

Steve

This may help

------------------------------
Steve Danseglio
Senior Principal Support Engineer (Technical Support Engineer 5)
Broadcom Software-IMS Division
UIM Certified Expert
KCSv6 Practices Certified
Certified Customer Success Manager (CCSM) Level 1
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[Jason Allen]

I would also recommend to check the operatorconsole.log (found in /Nimsoft/probes/service/wasp/) when this error occurs as there may be more specific details related to the cause of the failure.

[Miller Echagarreta]

Hi Everyone, thanks to all for the recommendation and reference...!!! I can to solvented this case... 
When i explored the logs of the operator console, see that the error was a permission.