End Of Life Support for SEP products and versions

[Sujith rajendran]

Hello ,

 

Does any one know about End Of Life Support of following SEP products and versions 

SEP 11.X

SEP 12.1.X

SEP  14.0

SEP 14.2 .0

SEP 14.2.X

 

Thanks

Sujith

[TonyS]

Please see https://support.symantec.com/us/en/release-details.html?refKey=54619 and pick the version - it will give you the EOL details.

[sraut]

Hi,

This link does not have versions 14.0, 14.2, 14.2.x it only has 14.3 and 15 and for these too no dates are available. Any other pages or links?

[Sujith rajendran]

Thank you !!!

[SteveGSYMC]

• SEP 11 EOL FAQ: https://knowledge.broadcom.com/external/article/158110/faq-upgrading-symantec-endpoint-protecti.html
• SEP 12.1 EOL Details: https://knowledge.broadcom.com/external/article/164751/end-of-support-life-for-endpoint-protect.html

[Zan]

Hi,
Can someone please tell me when SEP 14.2/14.3 gets out of support/eol?
The links from TonyS's message above don't work anymore.
Thank you and best regards

[John Owens]

Hi Zan,

There is not a date that is set for EOL for 14.2/14.3.

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John Owens
Strategic Support Engineer | Symantec Enterprise Division (SED)
Symantec
United States
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[CiaranCMS]

Hi John,

The EoL for SEP 12 mentions the following;
"Endpoint Protection 12.x clients can still obtain virus definitions from a 14.x Endpoint Protection Manager."

Although it's not recommended, is this functionality available post April 3rd?
We have several customers who will not have legacy OSs upgraded before this date...

Thanks,

------------------------------
CiaranCMS
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[atb86]

Hi CiaranCMS,

"On April 3, 2021 content/signature updates will cease, leaving the computer(s) at risk, and the customer will no longer be able to access technical support services."

FAQ

1. Does this mean Symantec is no longer providing content or signature updates for SEP 12.x?  
   • Not right away. Content or signature updates will continue to be published until the End of Extended Support Life date on April 3, 2021.
      
2. Will Symantec still fix bugs in SEP 12.x?
   • We will continue to provide bug fixes until the End of Standard Support Life date on April 3, 2019.
      
3. Is a migration required?
   • To continue receiving product updates, content/signature updates, or technical support a migration will be required after April 3, 2021. 
      
4. What is the suggested migration path?
   • Upgrade or migrate to Endpoint Protection 14
      
5. What happens for customers who do nothing?
   • On April 3, 2021 content/signature updates will cease, leaving the computer(s) at risk, and the customer will no longer be able to access technical support services.

[JAMIE ORMISTON]

Hi

is this still valid in that 14.2 is still in support?  I can't find any EOL matrix for this version.

thanks

Jamie

[John Owens]

As of today yes it is still valid. Should have EOL dates very soon though. 

[Alexandre Guental]

Hello,

We tried to check the products end of life here https://support.broadcom.com/group/ecx/productlifecycle but there is still not information for Endpoint Protection 14 (any release). Where can we find the eol please ?

Best regards,

[John Owens]

This information is not available as of yet. Please check back in the next couple of months.

------------------------------
John Owens
Strategic Support Engineer | Symantec Endpoint Security Division (SES)
Broadcom Software
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