Yes, try stop and start polling.
David DuPre' - Services Consultant
mobile: 423-503-3799
On Tue, Aug 19, 2025, 3:02 PM Jeffrey Pinard via Broadcom <
mail@broadcom.com>
wrote:
> SO have you tried doing stop polling, then wait 5 mins, then start polling
> on the problem device in the DA Monitored Devices? Then check the DA...
> -posted to the "DX NetOps" community
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> Re: Device no work after the change LifeCycle at DX PM.
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> Aug 19, 2025 3:02 PM
> Jeffrey Pinard
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>
> SO have you tried doing stop polling, then wait 5 mins, then start polling
> on the problem device in the DA Monitored Devices?
>
> Then check the DA:8581/dcdebug <http: da:8581 dcdebug> choose polling
> config to see if all the Active cpu/memory/ports in Polled Metric Families
> are in the poll config.
> If they are, then enable poll logging for the IP and watch it poll and get
> data for the problem device.
>
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> -------------------------------------------
> Original Message:
> Sent: Aug 19, 2025 01:38 PM
> From: ISAAC VELASCO
> Subject: Device no work after the change LifeCycle at DX PM.
>
> Hello Jefffrey and David,
>
> I've reviewed the device events and don't see that the device has been set to "RETIRED," although if there were changes to the device, they're shared.I've checked the Vertica database and
> verified that the device wasn't created with a different ID. The answer is that I didn't find anything duplicated by name or ID. I'm sharing the query output.
>
>
> drdata=> SELECT * FROM dauser.dim_item WHERE item_id='151772';
> is_device | device_item_id | global_device_item_id | item_id | global_item_id | item_create_time | item_description | item_display_description | item_display_name | item_name | device_description | device_display_description | device_display_name | device_name | item_alternate_name | retired_timestamp | is_polled | is_poll_enabled | ip_domain_id | device_discovery_profile_id | device_elevation | device_hostname | device_latitude | device_location_description | device_longitude | device_primary_ip | device_supported_protocols | device_supports_on_demand_mf_discovery | device_lifecycle_state | device_location |
> device_system_description | device_system_name | device_change_detection_disabled_mfs | device_polled_item_count | port_admin_status | port_alias | port_ip_addresses | port_mac_address | port_oper_status | port_speed_in | port_speed_out | port_type | component_monitoring_profile | high_layer_left_id | high_layer_right_id | low_layer_left_id | low_layer_right_id | sla_path_class_id | sla_path_path_id | sla_class_latency |
> sla_class_pkt_loss_pct | sla_class_jitter | vna_desc | aggregated_type | partition_column | insert_time
> -----------+----------------+-----------------------+---------+----------------+------------------+------------------+--------------------------+-------------------+---------------------------------+--------------------+----------------------------+---------------------+-------------+---------------------------------+-------------------+-----------+-----------------+--------------+-----------------------------+------------------+-----------------+-----------------+-----------------------------+------------------+-------------------+----------------------------+----------------------------------------+------------------------+-----------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------+---------------------------------+--------------------------------------+--------------------------+-------------------+------------+-------------------+------------------+------------------+---------------+----------------+-----------+------------------------------+--------------------+---------------------+-------------------+--------------------+-------------------+------------------+-------------------+------------------------+------------------+----------+-----------------+------------------+----------------------------
> t
> | 151772 | 13224 | 151772 | 13224 | 1728334182569 | | | | SENP-D-OTR112263_IPN_CICATA_QRO | | | | | SENP-D-OTR112263_IPN_CICATA_QRO | | t | t | 2 |
> 1792692 | | | | | | 10.72.234.68 | ICMP,SNMP | 1 | ACTIVE | cliente | Huawei AR1220E Huawei Versatile Routing Platform Software VRP (R) software,Version 5.160 (AR1220E V200R007C00SPC900) Copyright (C) 2011-2016 Huawei Technologies Co., Ltd | SENP-D-OTR112263_IPN_CICATA_QRO |
> | 19 | | | | | | | | | | 151772 | 151772 | |
> | | | | | | | | 1 | 2025-08-19 11:17:27.063481
> (1 row)
>
> drdata=> SELECT * FROM dauser.dim_item WHERE item_name='SENP-D-OTR112263_IPN_CICATA_QRO';
> is_device | device_item_id | global_device_item_id | item_id | global_item_id | item_create_time | item_description | item_display_description | item_display_name | item_name | device_description | device_display_description | device_display_name | device_name |
> item_alternate_name | retired_timestamp | is_polled | is_poll_enabled | ip_domain_id | device_discovery_profile_id | device_elevation | device_hostname | device_latitude | device_location_description | device_longitude | device_primary_ip | device_supported_protocols | device_supports_on_demand_mf_discovery | device_lifecycle_state | device_location | device_system_description | device_system_name
> | device_change_detection_disabled_mfs | device_polled_item_count | port_admin_status | port_alias | port_ip_addresses | port_mac_address | port_oper_status | port_speed_in | port_speed_out | port_type | component_monitoring_profile | high_layer_left_id | high_layer_right_id | low_layer_left_id | low_layer_right_id | sla_path_class_id | sla_path_path_id | sla_class_latency | sla_class_pkt_loss_pct | sla_class_jitter | vna_desc | aggregated_type | partition_column | insert_time
> -----------+----------------+-----------------------+---------+----------------+------------------+------------------+--------------------------+-------------------+---------------------------------+--------------------+----------------------------+---------------------+-------------+---------------------------------+-------------------+-----------+-----------------+--------------+-----------------------------+------------------+-----------------+-----------------+-----------------------------+------------------+-------------------+----------------------------+----------------------------------------+------------------------+-----------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------+---------------------------------+--------------------------------------+--------------------------+-------------------+------------+-------------------+------------------+------------------+---------------+----------------+-----------+------------------------------+--------------------+---------------------+-------------------+--------------------+-------------------+------------------+-------------------+------------------------+------------------+----------+-----------------+------------------+----------------------------
> t
> | 151772 | 13224 | 151772 | 13224 | 1728334182569 | | | | SENP-D-OTR112263_IPN_CICATA_QRO | | | | | SENP-D-OTR112263_IPN_CICATA_QRO | | t | t | 2 |
> 1792692 | | | | | | 10.72.234.68 | ICMP,SNMP | 1 | ACTIVE | cliente | Huawei AR1220E Huawei Versatile Routing Platform Software VRP (R) software,Version 5.160 (AR1220E V200R007C00SPC900) Copyright (C) 2011-2016 Huawei Technologies Co., Ltd | SENP-D-OTR112263_IPN_CICATA_QRO |
> | 19 | | | | | | | | | | 151772 | 151772 | |
> | | | | | | | | 1 | 2025-08-19 11:17:27.063481
> (1 row)
>
> drdata=> SELECT * FROM dauser.nrm_cpustats_rate WHERE item_id='1076300' LIMIT 1;
> dcm_id | pollgroup_id | item_id | rollup_type | tstamp | rinterval | duration | thresh_duration | thresh_count | dto_sequence_id | im_cpuniceutilization | im_pctcpuspentrunningirqproc | min_im_pctcpuspentrunningirqproc | max_im_pctcpuspentrunningirqproc | std_im_pctcpuspentrunningirqproc | cv_im_pctcpuspentrunningirqproc |
> pct_im_pctcpuspentrunningirqproc | im_cpuidleutilization | im_averageutilizationforcontrolcpus | im_cpustatsentitledcapacity | min_im_cpustatsentitledcapacity | max_im_cpustatsentitledcapacity | im_cpuutilizationlasthour | im_syscpuloadlast5minutes | min_im_syscpuloadlast5minutes | max_im_syscpuloadlast5minutes | std_im_syscpuloadlast5minutes | cv_im_syscpuloadlast5minutes | pct_im_syscpuloadlast5minutes | im_cpubusypercinlastcpmcpumoninterval | im_pctcurrentflowsession | im_cpusoftwareinterruptsutilization | im_ttlmemorydedicatedcpu | im_syscpuloadlastminute | min_im_syscpuloadlastminute | max_im_syscpuloadlastminute | std_im_syscpuloadlastminute | cv_im_syscpuloadlastminute | pct_im_syscpuloadlastminute | im_ttlmemoryconsumedbymemorycacheoncpu | im_cpuhardwareinterruptsutilization | im_cpubusypercininterruptcpmcpumoninterval | im_cpustatsprocessorsconsumed | min_im_cpustatsprocessorsconsumed | max_im_cpustatsprocessorsconsumed | im_memoryutilization | min_im_memoryutilization |
> max_im_memoryutilization | std_im_memoryutilization | cv_im_memoryutilization | pct_im_memoryutilization | im_currentcpsession | im_averageutilizationfordatacpus | im_cpuuserutilization | im_utilization | min_im_utilization | max_im_utilization | std_im_utilization | cv_im_utilization | pct_im_utilization | im_cpuusagemonitoringinterval | im_pctcurrentcpsession | im_statuscode | im_cpusystemutilization | im_status | im_currentflowsession | im_syscpuloadlast15minutes | min_im_syscpuloadlast15minutes | max_im_syscpuloadlast15minutes | std_im_syscpuloadlast15minutes | cv_im_syscpuloadlast15minutes | pct_im_syscpuloadlast15minutes | im_ttlmemoryconsumedcpu | im_cpuutilizationaverage5seconds | im_numberofcpucores | im_ttlnumprocessescpu | im_pctcpuspentrunningioproc | min_im_pctcpuspentrunningioproc | max_im_pctcpuspentrunningioproc | std_im_pctcpuspentrunningioproc | cv_im_pctcpuspentrunningioproc | pct_im_pctcpuspentrunningioproc | im_applicationcpuutilization |
> min_im_applicationcpuutilization | max_im_applicationcpuutilization | std_im_applicationcpuutilization | cv_im_applicationcpuutilization | pct_im_applicationcpuutilization | im_pctcpuutilizationperprocess | min_im_pctcpuutilizationperprocess | max_im_pctcpuutilizationperprocess | std_im_pctcpuutilizationperprocess | cv_im_pctcpuutilizationperprocess | pct_im_pctcpuutilizationperprocess | im_cpuutilizationlastmin | im_cpuwaitutilization | im_numberofcpus
> --------+--------------+---------+-------------+------------+-----------+----------+-----------------+--------------+-----------------+-----------------------+------------------------------+----------------------------------+----------------------------------+----------------------------------+---------------------------------+----------------------------------+-----------------------+-------------------------------------+-----------------------------+---------------------------------+---------------------------------+---------------------------+---------------------------+-------------------------------+-------------------------------+-------------------------------+------------------------------+-------------------------------+---------------------------------------+--------------------------+-------------------------------------+--------------------------+-------------------------+-----------------------------+-----------------------------+-----------------------------+----------------------------+-----------------------------+----------------------------------------+-------------------------------------+--------------------------------------------+-------------------------------+-----------------------------------+-----------------------------------+----------------------+--------------------------+--------------------------+--------------------------+-------------------------+--------------------------+---------------------+----------------------------------+-----------------------+----------------+--------------------+--------------------+--------------------+-------------------+--------------------+-------------------------------+------------------------+---------------+-------------------------+-----------+-----------------------+----------------------------+--------------------------------+--------------------------------+--------------------------------+-------------------------------+--------------------------------+-------------------------+----------------------------------+---------------------+-----------------------+-----------------------------+---------------------------------+---------------------------------+---------------------------------+--------------------------------+---------------------------------+------------------------------+----------------------------------+----------------------------------+----------------------------------+---------------------------------+----------------------------------+--------------------------------+------------------------------------+------------------------------------+------------------------------------+-----------------------------------+------------------------------------+--------------------------+-----------------------+-----------------
>
> 6971 | 5520 | 1076300 | 0 | 1748390400 | 300 | 300 | 0 | 0 | 1940423 | | | | | 0 | |
> | | | | | | | | |
> | 0 | | | | | | | | |
> | 0 | | | | | | |
> | | | | | 0 | | | | | | 8 |
> | | 0 | | | | | | | | | |
> | | 0 | | | | | | | |
> | | 0 | | | | | | 0 |
> | | | | | 0 | | |
> | |
> (1 row)
>
> drdata=> SELECT * FROM dauser.nrm_cpustats_rate WHERE item_id='1076300' ORDER BY tstamp DESC LIMIT 1;
> dcm_id | pollgroup_id | item_id | rollup_type | tstamp | rinterval | duration | thresh_duration | thresh_count | dto_sequence_id | im_cpuniceutilization | im_pctcpuspentrunningirqproc | min_im_pctcpuspentrunningirqproc | max_im_pctcpuspentrunningirqproc | std_im_pctcpuspentrunningirqproc | cv_im_pctcpuspentrunningirqproc | pct_im_pctcpuspentrunningirqproc | im_cpuidleutilization | im_averageutilizationforcontrolcpus | im_cpustatsentitledcapacity | min_im_cpustatsentitledcapacity | max_im_cpustatsentitledcapacity | im_cpuutilizationlasthour | im_syscpuloadlast5minutes | min_im_syscpuloadlast5minutes | max_im_syscpuloadlast5minutes | std_im_syscpuloadlast5minutes | cv_im_syscpuloadlast5minutes |
> pct_im_syscpuloadlast5minutes | im_cpubusypercinlastcpmcpumoninterval | im_pctcurrentflowsession | im_cpusoftwareinterruptsutilization | im_ttlmemorydedicatedcpu | im_syscpuloadlastminute | min_im_syscpuloadlastminute | max_im_syscpuloadlastminute | std_im_syscpuloadlastminute | cv_im_syscpuloadlastminute | pct_im_syscpuloadlastminute | im_ttlmemoryconsumedbymemorycacheoncpu | im_cpuhardwareinterruptsutilization | im_cpubusypercininterruptcpmcpumoninterval | im_cpustatsprocessorsconsumed | min_im_cpustatsprocessorsconsumed | max_im_cpustatsprocessorsconsumed | im_memoryutilization | min_im_memoryutilization | max_im_memoryutilization | std_im_memoryutilization | cv_im_memoryutilization | pct_im_memoryutilization | im_currentcpsession | im_averageutilizationfordatacpus | im_cpuuserutilization | im_utilization | min_im_utilization | max_im_utilization | std_im_utilization | cv_im_utilization | pct_im_utilization | im_cpuusagemonitoringinterval | im_pctcurrentcpsession | im_statuscode
> | im_cpusystemutilization | im_status | im_currentflowsession | im_syscpuloadlast15minutes | min_im_syscpuloadlast15minutes | max_im_syscpuloadlast15minutes | std_im_syscpuloadlast15minutes | cv_im_syscpuloadlast15minutes | pct_im_syscpuloadlast15minutes | im_ttlmemoryconsumedcpu | im_cpuutilizationaverage5seconds | im_numberofcpucores | im_ttlnumprocessescpu | im_pctcpuspentrunningioproc | min_im_pctcpuspentrunningioproc | max_im_pctcpuspentrunningioproc | std_im_pctcpuspentrunningioproc | cv_im_pctcpuspentrunningioproc | pct_im_pctcpuspentrunningioproc | im_applicationcpuutilization | min_im_applicationcpuutilization | max_im_applicationcpuutilization | std_im_applicationcpuutilization | cv_im_applicationcpuutilization | pct_im_applicationcpuutilization | im_pctcpuutilizationperprocess | min_im_pctcpuutilizationperprocess | max_im_pctcpuutilizationperprocess | std_im_pctcpuutilizationperprocess | cv_im_pctcpuutilizationperprocess | pct_im_pctcpuutilizationperprocess |
> im_cpuutilizationlastmin | im_cpuwaitutilization | im_numberofcpus
> --------+--------------+---------+-------------+------------+-----------+----------+-----------------+--------------+-----------------+-----------------------+------------------------------+----------------------------------+----------------------------------+----------------------------------+---------------------------------+----------------------------------+-----------------------+-------------------------------------+-----------------------------+---------------------------------+---------------------------------+---------------------------+---------------------------+-------------------------------+-------------------------------+-------------------------------+------------------------------+-------------------------------+---------------------------------------+--------------------------+-------------------------------------+--------------------------+-------------------------+-----------------------------+-----------------------------+-----------------------------+----------------------------+-----------------------------+----------------------------------------+-------------------------------------+--------------------------------------------+-------------------------------+-----------------------------------+-----------------------------------+----------------------+--------------------------+--------------------------+--------------------------+-------------------------+--------------------------+---------------------+----------------------------------+-----------------------+----------------+--------------------+--------------------+--------------------+-------------------+--------------------+-------------------------------+------------------------+---------------+-------------------------+-----------+-----------------------+----------------------------+--------------------------------+--------------------------------+--------------------------------+-------------------------------+--------------------------------+-------------------------+----------------------------------+---------------------+-----------------------+-----------------------------+---------------------------------+---------------------------------+---------------------------------+--------------------------------+---------------------------------+------------------------------+----------------------------------+----------------------------------+----------------------------------+---------------------------------+----------------------------------+--------------------------------+------------------------------------+------------------------------------+------------------------------------+-----------------------------------+------------------------------------+--------------------------+-----------------------+-----------------
>
> 6971 | 5520 | 1076300 | 0 | 1753311300 | 300 | 300 | 0 | 0 | 2428263 | | | | | 0 | |
> | | | | | | | | |
> | 0 | | | | | | | | |
> | 0 | | | | | | |
> | | | | | 0 | | | | | | 9 |
> | | 0 | | | | | | | | | |
> | | 0 | | | | | | | |
> | | 0 | | | | | | 0 |
> | | | | | 0 | | |
> | |
> (1 row)
>
> drdata=> SELECT * FROM dauser.ifstats_rate WHERE item_id='1076339' ORDER BY tstamp DESC LIMIT 1;
> dcm_id | pollgroup_id | item_id | rollup_type | tstamp | rinterval | duration | thresh_duration | thresh_count | dto_sequence_id | im_ipsecencodingfailures | im_sapolicydenialpacketsdropped | im_framesout | std_im_framesout | cv_im_framesout | im_bytes | im_pctdiscardsin | min_im_pctdiscardsin | max_im_pctdiscardsin | std_im_pctdiscardsin | cv_im_pctdiscardsin | im_frameerrors | im_discards | max_im_discards | std_im_discards | cv_im_discards | im_avginboundoctetrateforinterface | im_cellerrorratio | im_noassocsapolicypacketsdropped | im_avgoutboundoctetrateforinterface | im_framesizein | im_nonunicastout | std_im_nonunicastout | cv_im_nonunicastout | im_queuedropsout | im_cells | im_collisionsout |
> im_availability | min_im_availability | max_im_availability | im_inactivesapacketsdropped | im_bits | min_im_bits | max_im_bits | im_queuedropsin | im_unicastpersecond | min_im_unicastpersecond | max_im_unicastpersecond | std_im_unicastpersecond | cv_im_unicastpersecond | im_unicastout | im_pcterrorsin | min_im_pcterrorsin | max_im_pcterrorsin | std_im_pcterrorsin | cv_im_pcterrorsin | im_unicastoutpersecond | min_im_unicastoutpersecond | max_im_unicastoutpersecond | std_im_unicastoutpersecond | cv_im_unicastoutpersecond | im_authenticationpacketsdropped | im_discardsin | max_im_discardsin | std_im_discardsin | cv_im_discardsin | im_urlpacketsdropped | im_carriersignaltransitions | im_utilizationin | min_im_utilizationin | max_im_utilizationin | std_im_utilizationin | cv_im_utilizationin | pct_im_utilizationin | im_bitspersecondin | min_im_bitspersecondin | max_im_bitspersecondin | std_im_bitspersecondin | cv_im_bitspersecondin | pct_im_bitspersecondin | im_packetsdroppedrunts |
> im_framesin | std_im_framesin | cv_im_framesin | im_cellsin | im_utilizationout | min_im_utilizationout | max_im_utilizationout | std_im_utilizationout | cv_im_utilizationout | pct_im_utilizationout | im_operstatuspollable | im_bitspersecondout | min_im_bitspersecondout | max_im_bitspersecondout | std_im_bitspersecondout | cv_im_bitspersecondout | pct_im_bitspersecondout | im_bytesin | im_unicast | im_historicalinterfacespeed | im_cellsout | im_trafficpacketsdropped | im_framesizeout | im_outpktsqlength | im_unicastin | im_trafficpacketsqueued | im_pcterrorsout | min_im_pcterrorsout | max_im_pcterrorsout | std_im_pcterrorsout | cv_im_pcterrorsout | im_speedout | im_frames | im_unknownprotocolpkts | im_pctdiscards | min_im_pctdiscards | max_im_pctdiscards | std_im_pctdiscards | cv_im_pctdiscards | im_policypacketsdropped | im_pctcollisionsout | im_nosapacketsdropped | im_adminstatuspollable | im_utilization | min_im_utilization | max_im_utilization | std_im_utilization |
> cv_im_utilization | pct_im_utilization | im_incomingvlanpackets | im_pcterrors | min_im_pcterrors | max_im_pcterrors | std_im_pcterrors | cv_im_pcterrors | im_packetsignored | im_overrunerrors | im_avginboundpacketrateforinterface | im_bitspersecond | min_im_bitspersecond | max_im_bitspersecond | std_im_bitspersecond | cv_im_bitspersecond | pct_im_bitspersecond | im_incomingvpnpackets | im_errorsin | max_im_errorsin | std_im_errorsin | cv_im_errorsin | im_unicastinpersecond | min_im_unicastinpersecond | max_im_unicastinpersecond | std_im_unicastinpersecond | cv_im_unicastinpersecond | im_outgoingvlanpackets | im_nonunicast | std_im_nonunicast | cv_im_nonunicast | im_resetscount | im_speedin | im_bytesout | im_bitsin | min_im_bitsin | max_im_bitsin | std_im_bitsin | cv_im_bitsin | pct_im_bitsin | im_pctdiscardsout | min_im_pctdiscardsout | max_im_pctdiscardsout | std_im_pctdiscardsout | cv_im_pctdiscardsout | im_discardsout | max_im_discardsout | std_im_discardsout |
> cv_im_discardsout | im_errors | max_im_errors | im_bitsout | min_im_bitsout | max_im_bitsout | std_im_bitsout | cv_im_bitsout | pct_im_bitsout | im_framesize | im_packetsdroppedgiants | im_nonunicastin | std_im_nonunicastin | cv_im_nonunicastin | im_avgoutboundpacketrateforinterface | im_errorsout | max_im_errorsout | std_im_errorsout | cv_im_errorsout
> --------+--------------+---------+-------------+------------+-----------+----------+-----------------+--------------+-----------------+--------------------------+---------------------------------+--------------+------------------+-----------------+----------+------------------+----------------------+----------------------+----------------------+---------------------+----------------+-------------+-----------------+-----------------+----------------+------------------------------------+-------------------+----------------------------------+-------------------------------------+----------------+------------------+----------------------+---------------------+------------------+----------+------------------+-----------------+---------------------+---------------------+-----------------------------+---------+-------------+-------------+-----------------+---------------------+-------------------------+-------------------------+-------------------------+------------------------+---------------+----------------+--------------------+--------------------+--------------------+-------------------+------------------------+----------------------------+----------------------------+----------------------------+---------------------------+---------------------------------+---------------+-------------------+-------------------+------------------+----------------------+-----------------------------+------------------+----------------------+----------------------+----------------------+---------------------+----------------------+--------------------+------------------------+------------------------+------------------------+-----------------------+------------------------+------------------------+-------------+-----------------+----------------+------------+-------------------+-----------------------+-----------------------+-----------------------+----------------------+-----------------------+-----------------------+---------------------+-------------------------+-------------------------+-------------------------+------------------------+-------------------------+------------+------------+-----------------------------+-------------+--------------------------+-----------------+-------------------+--------------+-------------------------+-----------------+---------------------+---------------------+---------------------+--------------------+-------------+-----------+------------------------+----------------+--------------------+--------------------+--------------------+-------------------+-------------------------+---------------------+-----------------------+------------------------+----------------+--------------------+--------------------+--------------------+-------------------+--------------------+------------------------+--------------+------------------+------------------+------------------+-----------------+-------------------+------------------+-------------------------------------+------------------+----------------------+----------------------+----------------------+---------------------+----------------------+-----------------------+-------------+-----------------+-----------------+----------------+-----------------------+---------------------------+---------------------------+---------------------------+--------------------------+------------------------+---------------+-------------------+------------------+----------------+------------+-------------+-----------+---------------+---------------+---------------+--------------+---------------+-------------------+-----------------------+-----------------------+-----------------------+----------------------+----------------+--------------------+--------------------+-------------------+-----------+---------------+------------+----------------+----------------+----------------+---------------+----------------+--------------+-------------------------+-----------------+---------------------+--------------------+--------------------------------------+--------------+------------------+------------------+-----------------
>
> 6971 | 5839 | 1076339 | 0 | 1753311300 | 300 | 300 | 0 | 0 | 2428233 | | | 0 | 0 | | | 0 | | | 0 |
> | | 0 | | 0 | | | | | | 0 | 0 | 0 |
> | | | | 0 | | | | 0 | | | | 0 | | | 0 |
> | 0 | 0 | | | 0 | | 0 | | | 0 | |
> | 0 | | 0 | | | | 0 | | | 0 | | | 0 |
> | | 0 | | | | 0 | 0 | | | 0 | | | 0 |
> | | 2 | 0 | | | 0 | | | | 0 | 10000000 | | |
> 0 | | 0 | | 0 | | | 0 | | 10000000 | 0 | | 0 | | | 0 |
> | | | | 1 | 0 | | | 0 | | | | 0 | |
> | 0 | | | | | 0 | | | 0 | | | | 0 | |
> 0 | | 0 | | | 0 | | | 0 | 0 | | | 10000000 | | 0 |
> | | 0 | | | 0 | | | 0 | | 0 | | 0 | | 0 | | 0 |
> | | 0 | | | 0 | | 0 | 0 | | | 0 | | 0 |
> (1 row)
>
> Regards,
>
> Isaac Velasco
>
>
>
>
>
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Original Message:
Sent: 8/19/2025 3:02:00 PM
From: Jeffrey Pinard
Subject: RE: Device no work after the change LifeCycle at DX PM.
SO have you tried doing stop polling, then wait 5 mins, then start polling on the problem device in the DA Monitored Devices?
Then check the http://DA:8581/dcdebug choose polling config to see if all the Active cpu/memory/ports in Polled Metric Families are in the poll config.
If they are, then enable poll logging for the IP and watch it poll and get data for the problem device.
-------------------------------------------
Original Message:
Sent: Aug 19, 2025 01:38 PM
From: ISAAC VELASCO
Subject: Device no work after the change LifeCycle at DX PM.
Hello Jefffrey and David,
I've reviewed the device events and don't see that the device has been set to "RETIRED," although if there were changes to the device, they're shared.I've checked the Vertica database and verified that the device wasn't created with a different ID. The answer is that I didn't find anything duplicated by name or ID. I'm sharing the query output.
drdata=> SELECT * FROM dauser.dim_item WHERE item_id='151772';
is_device | device_item_id | global_device_item_id | item_id | global_item_id | item_create_time | item_description | item_display_description | item_display_name | item_name | device_description | device_display_description | device_display_name | device_name | item_alternate_name | retired_timestamp | is_polled | is_poll_enabled | ip_domain_id | device_discovery_profile_id | device_elevation | device_hostname | device_latitude | device_location_description | device_longitude | device_primary_ip | device_supported_protocols | device_supports_on_demand_mf_discovery | device_lifecycle_state | device_location | device_system_description | device_system_name | device_change_detection_disabled_mfs | device_polled_item_count | port_admin_status | port_alias | port_ip_addresses | port_mac_address | port_oper_status | port_speed_in | port_speed_out | port_type | component_monitoring_profile | high_layer_left_id | high_layer_right_id | low_layer_left_id | low_layer_right_id | sla_path_class_id | sla_path_path_id | sla_class_latency | sla_class_pkt_loss_pct | sla_class_jitter | vna_desc | aggregated_type | partition_column | insert_time
-----------+----------------+-----------------------+---------+----------------+------------------+------------------+--------------------------+-------------------+---------------------------------+--------------------+----------------------------+---------------------+-------------+---------------------------------+-------------------+-----------+-----------------+--------------+-----------------------------+------------------+-----------------+-----------------+-----------------------------+------------------+-------------------+----------------------------+----------------------------------------+------------------------+-----------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------+---------------------------------+--------------------------------------+--------------------------+-------------------+------------+-------------------+------------------+------------------+---------------+----------------+-----------+------------------------------+--------------------+---------------------+-------------------+--------------------+-------------------+------------------+-------------------+------------------------+------------------+----------+-----------------+------------------+----------------------------
t | 151772 | 13224 | 151772 | 13224 | 1728334182569 | | | | SENP-D-OTR112263_IPN_CICATA_QRO | | | | | SENP-D-OTR112263_IPN_CICATA_QRO | | t | t | 2 | 1792692 | | | | | | 10.72.234.68 | ICMP,SNMP | 1 | ACTIVE | cliente | Huawei AR1220E Huawei Versatile Routing Platform Software VRP (R) software,Version 5.160 (AR1220E V200R007C00SPC900) Copyright (C) 2011-2016 Huawei Technologies Co., Ltd | SENP-D-OTR112263_IPN_CICATA_QRO | | 19 | | | | | | | | | | 151772 | 151772 | | | | | | | | | | 1 | 2025-08-19 11:17:27.063481
(1 row)
drdata=> SELECT * FROM dauser.dim_item WHERE item_name='SENP-D-OTR112263_IPN_CICATA_QRO';
is_device | device_item_id | global_device_item_id | item_id | global_item_id | item_create_time | item_description | item_display_description | item_display_name | item_name | device_description | device_display_description | device_display_name | device_name | item_alternate_name | retired_timestamp | is_polled | is_poll_enabled | ip_domain_id | device_discovery_profile_id | device_elevation | device_hostname | device_latitude | device_location_description | device_longitude | device_primary_ip | device_supported_protocols | device_supports_on_demand_mf_discovery | device_lifecycle_state | device_location | device_system_description | device_system_name | device_change_detection_disabled_mfs | device_polled_item_count | port_admin_status | port_alias | port_ip_addresses | port_mac_address | port_oper_status | port_speed_in | port_speed_out | port_type | component_monitoring_profile | high_layer_left_id | high_layer_right_id | low_layer_left_id | low_layer_right_id | sla_path_class_id | sla_path_path_id | sla_class_latency | sla_class_pkt_loss_pct | sla_class_jitter | vna_desc | aggregated_type | partition_column | insert_time
-----------+----------------+-----------------------+---------+----------------+------------------+------------------+--------------------------+-------------------+---------------------------------+--------------------+----------------------------+---------------------+-------------+---------------------------------+-------------------+-----------+-----------------+--------------+-----------------------------+------------------+-----------------+-----------------+-----------------------------+------------------+-------------------+----------------------------+----------------------------------------+------------------------+-----------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------+---------------------------------+--------------------------------------+--------------------------+-------------------+------------+-------------------+------------------+------------------+---------------+----------------+-----------+------------------------------+--------------------+---------------------+-------------------+--------------------+-------------------+------------------+-------------------+------------------------+------------------+----------+-----------------+------------------+----------------------------
t | 151772 | 13224 | 151772 | 13224 | 1728334182569 | | | | SENP-D-OTR112263_IPN_CICATA_QRO | | | | | SENP-D-OTR112263_IPN_CICATA_QRO | | t | t | 2 | 1792692 | | | | | | 10.72.234.68 | ICMP,SNMP | 1 | ACTIVE | cliente | Huawei AR1220E Huawei Versatile Routing Platform Software VRP (R) software,Version 5.160 (AR1220E V200R007C00SPC900) Copyright (C) 2011-2016 Huawei Technologies Co., Ltd | SENP-D-OTR112263_IPN_CICATA_QRO | | 19 | | | | | | | | | | 151772 | 151772 | | | | | | | | | | 1 | 2025-08-19 11:17:27.063481
(1 row)
drdata=> SELECT * FROM dauser.nrm_cpustats_rate WHERE item_id='1076300' LIMIT 1;
dcm_id | pollgroup_id | item_id | rollup_type | tstamp | rinterval | duration | thresh_duration | thresh_count | dto_sequence_id | im_cpuniceutilization | im_pctcpuspentrunningirqproc | min_im_pctcpuspentrunningirqproc | max_im_pctcpuspentrunningirqproc | std_im_pctcpuspentrunningirqproc | cv_im_pctcpuspentrunningirqproc | pct_im_pctcpuspentrunningirqproc | im_cpuidleutilization | im_averageutilizationforcontrolcpus | im_cpustatsentitledcapacity | min_im_cpustatsentitledcapacity | max_im_cpustatsentitledcapacity | im_cpuutilizationlasthour | im_syscpuloadlast5minutes | min_im_syscpuloadlast5minutes | max_im_syscpuloadlast5minutes | std_im_syscpuloadlast5minutes | cv_im_syscpuloadlast5minutes | pct_im_syscpuloadlast5minutes | im_cpubusypercinlastcpmcpumoninterval | im_pctcurrentflowsession | im_cpusoftwareinterruptsutilization | im_ttlmemorydedicatedcpu | im_syscpuloadlastminute | min_im_syscpuloadlastminute | max_im_syscpuloadlastminute | std_im_syscpuloadlastminute | cv_im_syscpuloadlastminute | pct_im_syscpuloadlastminute | im_ttlmemoryconsumedbymemorycacheoncpu | im_cpuhardwareinterruptsutilization | im_cpubusypercininterruptcpmcpumoninterval | im_cpustatsprocessorsconsumed | min_im_cpustatsprocessorsconsumed | max_im_cpustatsprocessorsconsumed | im_memoryutilization | min_im_memoryutilization | max_im_memoryutilization | std_im_memoryutilization | cv_im_memoryutilization | pct_im_memoryutilization | im_currentcpsession | im_averageutilizationfordatacpus | im_cpuuserutilization | im_utilization | min_im_utilization | max_im_utilization | std_im_utilization | cv_im_utilization | pct_im_utilization | im_cpuusagemonitoringinterval | im_pctcurrentcpsession | im_statuscode | im_cpusystemutilization | im_status | im_currentflowsession | im_syscpuloadlast15minutes | min_im_syscpuloadlast15minutes | max_im_syscpuloadlast15minutes | std_im_syscpuloadlast15minutes | cv_im_syscpuloadlast15minutes | pct_im_syscpuloadlast15minutes | im_ttlmemoryconsumedcpu | im_cpuutilizationaverage5seconds | im_numberofcpucores | im_ttlnumprocessescpu | im_pctcpuspentrunningioproc | min_im_pctcpuspentrunningioproc | max_im_pctcpuspentrunningioproc | std_im_pctcpuspentrunningioproc | cv_im_pctcpuspentrunningioproc | pct_im_pctcpuspentrunningioproc | im_applicationcpuutilization | min_im_applicationcpuutilization | max_im_applicationcpuutilization | std_im_applicationcpuutilization | cv_im_applicationcpuutilization | pct_im_applicationcpuutilization | im_pctcpuutilizationperprocess | min_im_pctcpuutilizationperprocess | max_im_pctcpuutilizationperprocess | std_im_pctcpuutilizationperprocess | cv_im_pctcpuutilizationperprocess | pct_im_pctcpuutilizationperprocess | im_cpuutilizationlastmin | im_cpuwaitutilization | im_numberofcpus
--------+--------------+---------+-------------+------------+-----------+----------+-----------------+--------------+-----------------+-----------------------+------------------------------+----------------------------------+----------------------------------+----------------------------------+---------------------------------+----------------------------------+-----------------------+-------------------------------------+-----------------------------+---------------------------------+---------------------------------+---------------------------+---------------------------+-------------------------------+-------------------------------+-------------------------------+------------------------------+-------------------------------+---------------------------------------+--------------------------+-------------------------------------+--------------------------+-------------------------+-----------------------------+-----------------------------+-----------------------------+----------------------------+-----------------------------+----------------------------------------+-------------------------------------+--------------------------------------------+-------------------------------+-----------------------------------+-----------------------------------+----------------------+--------------------------+--------------------------+--------------------------+-------------------------+--------------------------+---------------------+----------------------------------+-----------------------+----------------+--------------------+--------------------+--------------------+-------------------+--------------------+-------------------------------+------------------------+---------------+-------------------------+-----------+-----------------------+----------------------------+--------------------------------+--------------------------------+--------------------------------+-------------------------------+--------------------------------+-------------------------+----------------------------------+---------------------+-----------------------+-----------------------------+---------------------------------+---------------------------------+---------------------------------+--------------------------------+---------------------------------+------------------------------+----------------------------------+----------------------------------+----------------------------------+---------------------------------+----------------------------------+--------------------------------+------------------------------------+------------------------------------+------------------------------------+-----------------------------------+------------------------------------+--------------------------+-----------------------+-----------------
6971 | 5520 | 1076300 | 0 | 1748390400 | 300 | 300 | 0 | 0 | 1940423 | | | | | 0 | | | | | | | | | | | | 0 | | | | | | | | | | 0 | | | | | | | | | | | | 0 | | | | | | 8 | | | 0 | | | | | | | | | | | | 0 | | | | | | | | | | 0 | | | | | | 0 | | | | | | 0 | | | | |
(1 row)
drdata=> SELECT * FROM dauser.nrm_cpustats_rate WHERE item_id='1076300' ORDER BY tstamp DESC LIMIT 1;
dcm_id | pollgroup_id | item_id | rollup_type | tstamp | rinterval | duration | thresh_duration | thresh_count | dto_sequence_id | im_cpuniceutilization | im_pctcpuspentrunningirqproc | min_im_pctcpuspentrunningirqproc | max_im_pctcpuspentrunningirqproc | std_im_pctcpuspentrunningirqproc | cv_im_pctcpuspentrunningirqproc | pct_im_pctcpuspentrunningirqproc | im_cpuidleutilization | im_averageutilizationforcontrolcpus | im_cpustatsentitledcapacity | min_im_cpustatsentitledcapacity | max_im_cpustatsentitledcapacity | im_cpuutilizationlasthour | im_syscpuloadlast5minutes | min_im_syscpuloadlast5minutes | max_im_syscpuloadlast5minutes | std_im_syscpuloadlast5minutes | cv_im_syscpuloadlast5minutes | pct_im_syscpuloadlast5minutes | im_cpubusypercinlastcpmcpumoninterval | im_pctcurrentflowsession | im_cpusoftwareinterruptsutilization | im_ttlmemorydedicatedcpu | im_syscpuloadlastminute | min_im_syscpuloadlastminute | max_im_syscpuloadlastminute | std_im_syscpuloadlastminute | cv_im_syscpuloadlastminute | pct_im_syscpuloadlastminute | im_ttlmemoryconsumedbymemorycacheoncpu | im_cpuhardwareinterruptsutilization | im_cpubusypercininterruptcpmcpumoninterval | im_cpustatsprocessorsconsumed | min_im_cpustatsprocessorsconsumed | max_im_cpustatsprocessorsconsumed | im_memoryutilization | min_im_memoryutilization | max_im_memoryutilization | std_im_memoryutilization | cv_im_memoryutilization | pct_im_memoryutilization | im_currentcpsession | im_averageutilizationfordatacpus | im_cpuuserutilization | im_utilization | min_im_utilization | max_im_utilization | std_im_utilization | cv_im_utilization | pct_im_utilization | im_cpuusagemonitoringinterval | im_pctcurrentcpsession | im_statuscode | im_cpusystemutilization | im_status | im_currentflowsession | im_syscpuloadlast15minutes | min_im_syscpuloadlast15minutes | max_im_syscpuloadlast15minutes | std_im_syscpuloadlast15minutes | cv_im_syscpuloadlast15minutes | pct_im_syscpuloadlast15minutes | im_ttlmemoryconsumedcpu | im_cpuutilizationaverage5seconds | im_numberofcpucores | im_ttlnumprocessescpu | im_pctcpuspentrunningioproc | min_im_pctcpuspentrunningioproc | max_im_pctcpuspentrunningioproc | std_im_pctcpuspentrunningioproc | cv_im_pctcpuspentrunningioproc | pct_im_pctcpuspentrunningioproc | im_applicationcpuutilization | min_im_applicationcpuutilization | max_im_applicationcpuutilization | std_im_applicationcpuutilization | cv_im_applicationcpuutilization | pct_im_applicationcpuutilization | im_pctcpuutilizationperprocess | min_im_pctcpuutilizationperprocess | max_im_pctcpuutilizationperprocess | std_im_pctcpuutilizationperprocess | cv_im_pctcpuutilizationperprocess | pct_im_pctcpuutilizationperprocess | im_cpuutilizationlastmin | im_cpuwaitutilization | im_numberofcpus
--------+--------------+---------+-------------+------------+-----------+----------+-----------------+--------------+-----------------+-----------------------+------------------------------+----------------------------------+----------------------------------+----------------------------------+---------------------------------+----------------------------------+-----------------------+-------------------------------------+-----------------------------+---------------------------------+---------------------------------+---------------------------+---------------------------+-------------------------------+-------------------------------+-------------------------------+------------------------------+-------------------------------+---------------------------------------+--------------------------+-------------------------------------+--------------------------+-------------------------+-----------------------------+-----------------------------+-----------------------------+----------------------------+-----------------------------+----------------------------------------+-------------------------------------+--------------------------------------------+-------------------------------+-----------------------------------+-----------------------------------+----------------------+--------------------------+--------------------------+--------------------------+-------------------------+--------------------------+---------------------+----------------------------------+-----------------------+----------------+--------------------+--------------------+--------------------+-------------------+--------------------+-------------------------------+------------------------+---------------+-------------------------+-----------+-----------------------+----------------------------+--------------------------------+--------------------------------+--------------------------------+-------------------------------+--------------------------------+-------------------------+----------------------------------+---------------------+-----------------------+-----------------------------+---------------------------------+---------------------------------+---------------------------------+--------------------------------+---------------------------------+------------------------------+----------------------------------+----------------------------------+----------------------------------+---------------------------------+----------------------------------+--------------------------------+------------------------------------+------------------------------------+------------------------------------+-----------------------------------+------------------------------------+--------------------------+-----------------------+-----------------
6971 | 5520 | 1076300 | 0 | 1753311300 | 300 | 300 | 0 | 0 | 2428263 | | | | | 0 | | | | | | | | | | | | 0 | | | | | | | | | | 0 | | | | | | | | | | | | 0 | | | | | | 9 | | | 0 | | | | | | | | | | | | 0 | | | | | | | | | | 0 | | | | | | 0 | | | | | | 0 | | | | |
(1 row)
drdata=> SELECT * FROM dauser.ifstats_rate WHERE item_id='1076339' ORDER BY tstamp DESC LIMIT 1;
dcm_id | pollgroup_id | item_id | rollup_type | tstamp | rinterval | duration | thresh_duration | thresh_count | dto_sequence_id | im_ipsecencodingfailures | im_sapolicydenialpacketsdropped | im_framesout | std_im_framesout | cv_im_framesout | im_bytes | im_pctdiscardsin | min_im_pctdiscardsin | max_im_pctdiscardsin | std_im_pctdiscardsin | cv_im_pctdiscardsin | im_frameerrors | im_discards | max_im_discards | std_im_discards | cv_im_discards | im_avginboundoctetrateforinterface | im_cellerrorratio | im_noassocsapolicypacketsdropped | im_avgoutboundoctetrateforinterface | im_framesizein | im_nonunicastout | std_im_nonunicastout | cv_im_nonunicastout | im_queuedropsout | im_cells | im_collisionsout | im_availability | min_im_availability | max_im_availability | im_inactivesapacketsdropped | im_bits | min_im_bits | max_im_bits | im_queuedropsin | im_unicastpersecond | min_im_unicastpersecond | max_im_unicastpersecond | std_im_unicastpersecond | cv_im_unicastpersecond | im_unicastout | im_pcterrorsin | min_im_pcterrorsin | max_im_pcterrorsin | std_im_pcterrorsin | cv_im_pcterrorsin | im_unicastoutpersecond | min_im_unicastoutpersecond | max_im_unicastoutpersecond | std_im_unicastoutpersecond | cv_im_unicastoutpersecond | im_authenticationpacketsdropped | im_discardsin | max_im_discardsin | std_im_discardsin | cv_im_discardsin | im_urlpacketsdropped | im_carriersignaltransitions | im_utilizationin | min_im_utilizationin | max_im_utilizationin | std_im_utilizationin | cv_im_utilizationin | pct_im_utilizationin | im_bitspersecondin | min_im_bitspersecondin | max_im_bitspersecondin | std_im_bitspersecondin | cv_im_bitspersecondin | pct_im_bitspersecondin | im_packetsdroppedrunts | im_framesin | std_im_framesin | cv_im_framesin | im_cellsin | im_utilizationout | min_im_utilizationout | max_im_utilizationout | std_im_utilizationout | cv_im_utilizationout | pct_im_utilizationout | im_operstatuspollable | im_bitspersecondout | min_im_bitspersecondout | max_im_bitspersecondout | std_im_bitspersecondout | cv_im_bitspersecondout | pct_im_bitspersecondout | im_bytesin | im_unicast | im_historicalinterfacespeed | im_cellsout | im_trafficpacketsdropped | im_framesizeout | im_outpktsqlength | im_unicastin | im_trafficpacketsqueued | im_pcterrorsout | min_im_pcterrorsout | max_im_pcterrorsout | std_im_pcterrorsout | cv_im_pcterrorsout | im_speedout | im_frames | im_unknownprotocolpkts | im_pctdiscards | min_im_pctdiscards | max_im_pctdiscards | std_im_pctdiscards | cv_im_pctdiscards | im_policypacketsdropped | im_pctcollisionsout | im_nosapacketsdropped | im_adminstatuspollable | im_utilization | min_im_utilization | max_im_utilization | std_im_utilization | cv_im_utilization | pct_im_utilization | im_incomingvlanpackets | im_pcterrors | min_im_pcterrors | max_im_pcterrors | std_im_pcterrors | cv_im_pcterrors | im_packetsignored | im_overrunerrors | im_avginboundpacketrateforinterface | im_bitspersecond | min_im_bitspersecond | max_im_bitspersecond | std_im_bitspersecond | cv_im_bitspersecond | pct_im_bitspersecond | im_incomingvpnpackets | im_errorsin | max_im_errorsin | std_im_errorsin | cv_im_errorsin | im_unicastinpersecond | min_im_unicastinpersecond | max_im_unicastinpersecond | std_im_unicastinpersecond | cv_im_unicastinpersecond | im_outgoingvlanpackets | im_nonunicast | std_im_nonunicast | cv_im_nonunicast | im_resetscount | im_speedin | im_bytesout | im_bitsin | min_im_bitsin | max_im_bitsin | std_im_bitsin | cv_im_bitsin | pct_im_bitsin | im_pctdiscardsout | min_im_pctdiscardsout | max_im_pctdiscardsout | std_im_pctdiscardsout | cv_im_pctdiscardsout | im_discardsout | max_im_discardsout | std_im_discardsout | cv_im_discardsout | im_errors | max_im_errors | im_bitsout | min_im_bitsout | max_im_bitsout | std_im_bitsout | cv_im_bitsout | pct_im_bitsout | im_framesize | im_packetsdroppedgiants | im_nonunicastin | std_im_nonunicastin | cv_im_nonunicastin | im_avgoutboundpacketrateforinterface | im_errorsout | max_im_errorsout | std_im_errorsout | cv_im_errorsout
--------+--------------+---------+-------------+------------+-----------+----------+-----------------+--------------+-----------------+--------------------------+---------------------------------+--------------+------------------+-----------------+----------+------------------+----------------------+----------------------+----------------------+---------------------+----------------+-------------+-----------------+-----------------+----------------+------------------------------------+-------------------+----------------------------------+-------------------------------------+----------------+------------------+----------------------+---------------------+------------------+----------+------------------+-----------------+---------------------+---------------------+-----------------------------+---------+-------------+-------------+-----------------+---------------------+-------------------------+-------------------------+-------------------------+------------------------+---------------+----------------+--------------------+--------------------+--------------------+-------------------+------------------------+----------------------------+----------------------------+----------------------------+---------------------------+---------------------------------+---------------+-------------------+-------------------+------------------+----------------------+-----------------------------+------------------+----------------------+----------------------+----------------------+---------------------+----------------------+--------------------+------------------------+------------------------+------------------------+-----------------------+------------------------+------------------------+-------------+-----------------+----------------+------------+-------------------+-----------------------+-----------------------+-----------------------+----------------------+-----------------------+-----------------------+---------------------+-------------------------+-------------------------+-------------------------+------------------------+-------------------------+------------+------------+-----------------------------+-------------+--------------------------+-----------------+-------------------+--------------+-------------------------+-----------------+---------------------+---------------------+---------------------+--------------------+-------------+-----------+------------------------+----------------+--------------------+--------------------+--------------------+-------------------+-------------------------+---------------------+-----------------------+------------------------+----------------+--------------------+--------------------+--------------------+-------------------+--------------------+------------------------+--------------+------------------+------------------+------------------+-----------------+-------------------+------------------+-------------------------------------+------------------+----------------------+----------------------+----------------------+---------------------+----------------------+-----------------------+-------------+-----------------+-----------------+----------------+-----------------------+---------------------------+---------------------------+---------------------------+--------------------------+------------------------+---------------+-------------------+------------------+----------------+------------+-------------+-----------+---------------+---------------+---------------+--------------+---------------+-------------------+-----------------------+-----------------------+-----------------------+----------------------+----------------+--------------------+--------------------+-------------------+-----------+---------------+------------+----------------+----------------+----------------+---------------+----------------+--------------+-------------------------+-----------------+---------------------+--------------------+--------------------------------------+--------------+------------------+------------------+-----------------
6971 | 5839 | 1076339 | 0 | 1753311300 | 300 | 300 | 0 | 0 | 2428233 | | | 0 | 0 | | | 0 | | | 0 | | | 0 | | 0 | | | | | | 0 | 0 | 0 | | | | | 0 | | | | 0 | | | | 0 | | | 0 | | 0 | 0 | | | 0 | | 0 | | | 0 | | | 0 | | 0 | | | | 0 | | | 0 | | | 0 | | | 0 | | | | 0 | 0 | | | 0 | | | 0 | | | 2 | 0 | | | 0 | | | | 0 | 10000000 | | | 0 | | 0 | | 0 | | | 0 | | 10000000 | 0 | | 0 | | | 0 | | | | | 1 | 0 | | | 0 | | | | 0 | | | 0 | | | | | 0 | | | 0 | | | | 0 | | 0 | | 0 | | | 0 | | | 0 | 0 | | | 10000000 | | 0 | | | 0 | | | 0 | | | 0 | | 0 | | 0 | | 0 | | 0 | | | 0 | | | 0 | | 0 | 0 | | | 0 | | 0 |
(1 row)
Regards,
Isaac Velasco
Original Message:
Sent: Aug 11, 2025 12:58 PM
From: Jeffrey Pinard
Subject: Device no work after the change LifeCycle at DX PM.
When you say you changed it's lifecycle, what value did you change it to?
Active->Maint or Retired? Both tell the DA to stop polling the device.
And did you change it back to Active? That tells the DA to start polling the device.
But if you changed from Retired->Active, it might have created a new DA device while old DA device was Retired.
Portal should not have allowed you to activate a retired device if same IP has active device.
But you can check DA Monitored Devices to see if there is more than one device with that name or IP.
Worst case, you can try doing stop polling on Monitored Devices and then wait 1-2 mins, than start polling, and see if in 10 mins, it returns data?
Original Message:
Sent: Aug 07, 2025 07:57 PM
From: ISAAC VELASCO
Subject: Device no work after the change LifeCycle at DX PM.
Hello community,I want to know if any of you have experienced that when you change the device's life cycle, it stops recording data even though its status is correct.
I'm sharing some images of the device.
The device show correct status, but no show stadistics since July 23
If anyone knows what is wrong or how I can fix it
I'd appreciate it.
Regards,
Isaac Velasco
-------------------------------------------
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