Demote Process Error.

[HA SANG HWAN]

Hi

When we perform the Demote Process from a specific state to the previous state, the following error message appears.

let me know  what the problem is?

 

Thanks

[Balakrishna Shantamurthy]

HI Ha Sang Hwan,

Thanks for reaching out.

We have few questions here.

1.Are you demoting one or multiple packages to the previous state.?

(If yes ,is it possible to try one at a time to isolate the problem further.?)

2.After promoting the package/(s) in your earlier steps , are there any changes included to the same versions through another package.?

3.The causative factors could be most likely version conflict which violates the version control sequence ,say for ex: dependent versions etc

If you need further focused review, kindly raise a support ticket with Broadcom and we will be able to investigate further.

Regards,

Balakrishna

[Christopher Thomason]

When attempting to demote from one state to a previous state, an error message can occur due to various reasons. It may involve issues with system configurations, such as improper setup of the demotion process or missing prerequisites. Additionally, it could be related to application-specific conditions that are not fulfilled. To resolve this, check the system's event logs for detailed error information, ensure all conditions for demotion are met, and consult the application's documentation for specific demotion procedures. If the issue persists, seeking support from the application vendor or a knowledgeable IT professional is recommended. Labcorp