Deactivate triggered event

[Karlo Vinovrski]

Hello, for the purpose of delayed notification on status "resolved" we created an event on activity notification with Multiple Notification macro and it works, kinda. The problem is as following: if we put a ticket in status "resolved", an event is triggered and notification will be sent for delayed time we set, but if we need to put status back in "in progress" an event will still occur and msg will be sent which makes no sense.  We are trying to do something with this through SPEL scripts but any idea, help or solution is welcomed.

Thank you.

[Felipe V]

Hi, I have a ideia:

1- Create an event that is attachment every time that ticket is changed
 status to resolved;
2- On event condition field ( create "macro type =Condition"), you must check if "resolve_date" match delay time that you need;
3- On Action Tab If true notify else do nothing;

You must developer the solution(event condidition) on dev enviroment, because it's use many "spel" methods that could degrade you enviroment.

The best way would be use the spel method to cancel event, but i faced  trouble in many SDM version.

------------------------------
Regards,
Felipe Vandrilho

Linkedin: https://www.linkedin.com/in/vandrilho/
------------------------------

[thiagooliveira]

Hello Karlo, 

You can use a SPEL code that will cancel the attached event, you can use the method "cancel_me".

Are you familiarized with SPEL code?

If not let me know, that will help you with the code.

------------------------------
Best regards.
LinkedIn:
https://pt.linkedin.com/in/thiago-23-oliveira
------------------------------